At a Glance
- Tasks: Manage Salesforce support tickets and ensure smooth CRM operations.
- Company: Dynamic tech company based in West London with a focus on innovation.
- Benefits: Competitive salary up to £45,000, remote work options, and professional development opportunities.
- Other info: Opportunity for career growth and involvement in Agile project work.
- Why this job: Join a collaborative team and make a real impact on user experience with Salesforce.
- Qualifications: Salesforce Certified Administrator with experience in a ticket-based support environment.
The predicted salary is between 36000 - 54000 £ per year.
We are seeking a Salesforce Certified Administrator to support and maintain our clients Salesforce CRM environment. This is a first-line, service-desk-led, ticket-driven role. The primary focus of this position is the daily management and resolution of Salesforce-related requests via a ticketing system. This is a hands-on support role requiring strong communication skills, responsiveness, and full ownership of the support queue.
You will be responsible for delivering timely, high-quality support to Salesforce users across the business while ensuring smooth day-to-day CRM operations.
Key Responsibilities- Own and manage the Salesforce ticket queue as a core daily responsibility, ensuring agreed SLAs are consistently met.
- Troubleshoot and resolve Salesforce issues efficiently and professionally.
- Proactively engage with end users via phone or video call to clarify requirements and accelerate issue resolution.
- Provide clear, regular updates to users throughout the lifecycle of each ticket.
- Produce reporting on ticket volumes, trends, recurring issues, and performance metrics where required.
- Manage core Salesforce administrative tasks including:
- User setup and deactivation
- Roles, profiles, permission sets, and security controls
- Build, maintain, and troubleshoot Salesforce Flows (essential).
- Maintain reports and dashboards to support business insight and decision-making.
- Monitor and uphold data quality standards.
- Deliver end-user training sessions (1:1 and group) to improve adoption and system capability.
- Create and maintain user documentation, guides, and knowledge base materials.
- Support system enhancements, User Acceptance Testing (UAT), and release documentation.
- Collaborate effectively with data, IT, and business stakeholders.
- Salesforce Certified Administrator (essential).
- Proven experience supporting Salesforce users in a ticket-based or service desk environment.
- Comfortable managing a high-volume support queue in an SLA-driven setting.
- Familiar with ITIL principles and service management best practices.
- Experience working within Agile methodologies (e.g., sprints, backlogs, prioritisation frameworks).
- Confident engaging directly with stakeholders and resolving issues verbally.
- Strong communication skills with a customer-focused approach.
- Comfortable delivering training and explaining processes clearly to non-technical users.
- Strong organisational skills with the ability to prioritise competing demands.
- Positive, proactive, and collaborative team player.
- Experience building and troubleshooting Salesforce Flows (essential).
- Exposure to SQL, SOQL, MuleSoft, or Apex is advantageous but not required.
- Tickets are managed efficiently and consistently within SLA.
- Clear, proactive communication with end users.
- High-quality issue resolution and positive stakeholder feedback.
- Improved user adoption through effective training and support.
- Reliable ownership of day-to-day Salesforce administration.
- Positive contribution to team collaboration and continuous improvement initiatives.
- Ability to contribute to project and sprint-related work once established in the role.
Remote Senior Salesforce Administrator in Hammersmith employer: House Recruiting
As a Remote Senior Salesforce Administrator, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our West London-based team fosters a collaborative culture where your contributions are valued, and you will have access to ongoing training opportunities to enhance your skills. With a focus on work-life balance and a commitment to delivering exceptional service, we offer a rewarding career path for those looking to make a meaningful impact in the Salesforce ecosystem.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Senior Salesforce Administrator in Hammersmith
✨Tip Number 1
Get your networking game on! Reach out to current Salesforce professionals on LinkedIn or join relevant groups. Engaging with the community can lead to insider info about job openings and even referrals.
✨Tip Number 2
Practice makes perfect! Brush up on your Salesforce skills by working on real-life scenarios or projects. This will not only boost your confidence but also give you solid examples to discuss during interviews.
✨Tip Number 3
Be proactive in your approach! If you see a job that fits, don’t just apply through the usual channels. Use our website to submit your application and follow up with a friendly email to express your enthusiasm.
✨Tip Number 4
Prepare for those tricky interview questions! Think about how you would handle specific Salesforce issues or user requests. Show them you’re ready to take ownership of the support queue and deliver top-notch service.
We think you need these skills to ace Remote Senior Salesforce Administrator in Hammersmith
Some tips for your application 🫡
Show Off Your Salesforce Skills:Make sure to highlight your Salesforce certification and any relevant experience in your application. We want to see how you've tackled support roles before, especially in a ticket-driven environment!
Be Clear and Concise:When writing your application, keep it straightforward. Use bullet points for key achievements and responsibilities to make it easy for us to see your strengths at a glance.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match our job description. Show us why you’re the perfect fit for this role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at House Recruiting
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge, especially around the features and functionalities relevant to the role. Be prepared to discuss your experience with ticket management, troubleshooting, and Salesforce Flows, as these will be key topics during the interview.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with users, practice articulating your thoughts clearly and confidently. Think about examples where you've successfully resolved issues or trained users, and be ready to share those stories to demonstrate your strong communication skills.
✨Familiarise Yourself with SLAs and ITIL Principles
Understanding Service Level Agreements (SLAs) and ITIL principles is crucial for this position. Brush up on how these frameworks work and be ready to discuss how you've applied them in previous roles, particularly in managing support queues and ensuring timely resolutions.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their team dynamics, the tools they use, and how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
