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For Companies At a Glance
- Tasks: Manage new-build properties and ensure a high standard of service for residents.
- Company: Join one of the UK's leading Property & Block Management companies.
- Benefits: Enjoy hybrid working, 25 days holiday, and fully funded qualifications.
- Why this job: Be part of a community-focused role with opportunities for personal growth and development.
- Qualifications: Experience in property management is preferred; ARLA Level 3 or MIRPM qualification is a plus.
- Other info: Flexible hours to meet residents' needs and a supportive team environment.
The predicted salary is between 36000 - 54000 £ per year.
Up to £45,000 basic
Hybrid Working - 2 days on site, 3 days at home
Monday - Friday, 9-5:30pm
We are representing one of the UK's most established Property & Block Management companies, who are looking to add an experienced Property Manager who has a good, overall knowledge of the Block Management role. The role would suit a candidate from a Property Management or Block Management background as some, but not all, training can be given.
Purpose of Role
The Property Manager will oversee the comprehensive housing management of new-build properties in Abbey Wood, London, while remotely managing Cadence, Kings Cross. This role involves managing a mix of tenures, including Discount Market Rent (DMR) and private shared ownership units, alongside service charge accounts. As a customer-facing role, the Property Manager will ensure a high standard of service for residents. The position is primarily site-based, with occasional flexibility for remote work.
Key Responsibilities
- Resident & Community Engagement
- Serve as the primary contact for residents in Build to Rent (BTR) and private shared ownership properties.
- Oversee the full tenancy journey for DMR and BTR units, including viewings, move-ins, and move-outs.
- Enhance resident experience through quarterly engagement activities to foster a sense of community.
- Coordinate and lead resident meetings and on-site ESG strategy events to promote sustainability and community engagement.
- Handle resident queries and manage the defects process with developers, adhering to the Defect Liability Period and established procedures.
- Manage building operations, including general repairs, defect monitoring, and estate services.
- Tender and oversee contractors for cleaning, gardening, and monthly PPM tasks (compliance).
- Conduct regular property inspections and provide reports on building and grounds conditions.
- Ensure compliance with health & safety (H&S) regulations, fulfilling landlord and management obligations.
- Perform weekly void flushing for unoccupied units.
- Manage the site’s service charge budget and provide annual reports.
- Meet client KPIs, ensuring timely and accurate monthly reporting.
- Support the Regional Manager in achieving performance targets.
- Handle all tenancy-related tasks, including deposit negotiations and general administration.
- Conduct viewings and facilitate move-ins for vacant DMR and shared ownership units.
- Oversee and log tenant repairs within KPI timescales, ensuring timely resolution.
- Maintain strict confidentiality of resident and shared owner information.
- Undertake reasonable additional responsibilities as requested by the Regional Manager.
About You
- Experience in Build to Rent, Residential Lettings, or Block Leasehold Management.
- Friendly, approachable, and highly organized, with strong problem-solving and communication skills.
- Flexible in working varied hours to meet residents’ needs.
- Possess or be willing to obtain an ARLA Level 3 or MIRPM qualification.
What We Offer
- 25 days holiday + bank holidays
- Competitive pension scheme
- Employee assistance program
- Flexible working policy
- Fully funded ARLA and MIRPM qualifications, including memberships and course costs (subject to probation completion)
Build to Rent - Block Manager employer: House Recruiting
Contact Detail:
House Recruiting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Build to Rent - Block Manager
✨Tip Number 1
Familiarise yourself with the Build to Rent sector and current trends in property management. Understanding the unique challenges and opportunities in this area will help you stand out during conversations with us.
✨Tip Number 2
Network with professionals in the property management field, especially those who have experience in Block Management. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights.
✨Tip Number 3
Prepare to discuss your previous experiences in managing tenant relationships and resolving issues. Highlight specific examples where you've enhanced resident satisfaction or improved community engagement.
✨Tip Number 4
Show your commitment to professional development by researching ARLA Level 3 or MIRPM qualifications. Express your willingness to obtain these certifications, as it demonstrates your dedication to the role and the industry.
We think you need these skills to ace Build to Rent - Block Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management or block management. Emphasise any specific roles or responsibilities that align with the job description, such as managing tenancies or overseeing building operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for property management and your understanding of the Build to Rent sector. Mention specific experiences that demonstrate your ability to enhance resident engagement and manage compliance effectively.
Highlight Relevant Qualifications: If you have an ARLA Level 3 or MIRPM qualification, be sure to mention it prominently. If you are willing to obtain these qualifications, express this in your application to show your commitment to professional development.
Showcase Soft Skills: Since this role involves significant interaction with residents, highlight your communication and problem-solving skills. Provide examples of how you've successfully managed resident queries or enhanced community engagement in previous roles.
How to prepare for a job interview at House Recruiting
✨Know Your Block Management Basics
Brush up on your knowledge of block management principles and practices. Be prepared to discuss your previous experiences in property management, especially any specific challenges you've faced and how you overcame them.
✨Showcase Your Communication Skills
As this role is customer-facing, demonstrate your strong communication skills during the interview. Share examples of how you've effectively engaged with residents or clients in the past, highlighting your ability to resolve issues and foster community.
✨Understand Financial Management
Familiarise yourself with service charge budgets and financial reporting. Be ready to discuss how you've managed budgets in previous roles and how you ensure compliance with financial regulations.
✨Emphasise Your Problem-Solving Abilities
Prepare to provide examples of how you've handled difficult situations or conflicts in property management. Highlight your approach to problem-solving and how it has positively impacted resident satisfaction.
