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For Companies At a Glance
- Tasks: Manage customer inquiries and ensure satisfaction while handling sales processes.
- Company: Join The House of Willow Alexander, a sustainable home and garden brand in London.
- Benefits: Enjoy a full-time role with opportunities for growth in a green-focused company.
- Why this job: Be part of a mission-driven team that values sustainability and customer care.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Experience in horticulture or garden maintenance is a bonus!
The predicted salary is between 28800 - 48000 £ per year.
The House of Willow Alexander is a sustainable home and garden living brand dedicated to helping busy homeowners care for their homes and gardens without impacting the planet. A London leader in in-house design and maintenance services including garden design and build, garden maintenance, cleaning, window and exterior cleaning, handyman services and more.
This is a full-time on-site role for a Sales & Customer Service Executive located in Sidcup. The Sales & Customer Service Executive will be responsible for managing customer inquiries, ensuring customer satisfaction, providing customer support, and overseeing customer service management. Additional tasks include handling sales processes, maintaining customer relationships, and contributing to the development of customer service strategies.
Qualifications:
- Interpersonal Skills, Customer Satisfaction, and Customer Support
- Customer Service and Customer Service Management
- Excellent communication skills, both written and verbal
- Strong problem-solving and organizational abilities
- Ability to work independently and efficiently in an on-site environment
- Experience in the horticulture or garden maintenance (and any other service) industry is a plus
- Bachelor's degree in Business, Marketing, or related field is preferred
Sales & customer service executive employer: House Of Willow Alexander
Contact Detail:
House Of Willow Alexander Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & customer service executive
✨Tip Number 1
Familiarise yourself with the sustainable practices and products offered by The House of Willow Alexander. Understanding their brand values will help you connect with potential customers and demonstrate your commitment to sustainability during your interactions.
✨Tip Number 2
Brush up on your communication skills, especially in handling customer inquiries. Practising active listening and empathetic responses can set you apart, as these are crucial for ensuring customer satisfaction in a sales and service role.
✨Tip Number 3
Gain some knowledge about the horticulture and garden maintenance industry. This will not only enhance your confidence when discussing services but also show your genuine interest in the field, making you a more attractive candidate.
✨Tip Number 4
Network with professionals in the home and garden sector. Attend local events or join online forums to build connections that could provide insights into the company culture and expectations, giving you an edge in your application process.
We think you need these skills to ace Sales & customer service executive
Some tips for your application 🫡
Understand the Company: Familiarise yourself with The House of Willow Alexander. Explore their website to grasp their values, mission, and the services they offer. This will help you tailor your application to align with their ethos.
Highlight Relevant Experience: Emphasise any previous experience in sales or customer service, particularly in the horticulture or garden maintenance sectors. Use specific examples to demonstrate your skills in managing customer inquiries and ensuring satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and problem-solving abilities. Mention how your background aligns with the role and express your enthusiasm for contributing to the company's customer service strategies.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at House Of Willow Alexander
✨Showcase Your Communication Skills
As a Sales & Customer Service Executive, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. Practice articulating your thoughts clearly and concisely, as this will reflect your ability to manage customer inquiries effectively.
✨Highlight Relevant Experience
If you have experience in horticulture or garden maintenance, make sure to bring it up. Discuss specific situations where you successfully handled customer interactions or sales processes. This will show that you understand the industry and can relate to the company's mission.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle difficult customer situations. Prepare examples from your past experiences where you resolved issues effectively. This will demonstrate your problem-solving abilities and your commitment to customer satisfaction.
✨Research the Company’s Values
Understanding the sustainable focus of The House of Willow Alexander will give you an edge. Familiarise yourself with their products and services, and think about how you can contribute to their mission. Showing genuine interest in the company will impress your interviewers.
