At a Glance
- Tasks: Manage daily service schedules and ensure smooth operations for our eco-friendly vans.
- Company: Join House of Willow Alexander, where we deliver beauty and trust in home and garden services.
- Benefits: Enjoy a competitive salary, 28 days holiday, and perks like free coffee and breathwork breaks.
- Other info: Work Monday to Friday with opportunities for growth into senior management roles.
- Why this job: Be the heartbeat of operations, solving problems and making a real impact in a carbon-neutral brand.
- Qualifications: 2–5 years in scheduling or operations; strong communication and problem-solving skills required.
The predicted salary is between 24000 - 42000 £ per year.
Live Operations & Scheduling Manager Keep our tech, teams, and timelines in perfect sync. At House of Willow Alexander , we don’t just deliver home and garden services — we deliver time, trust, and beauty to our clients. Every booking is a promise, and you’ll be the one who makes sure we keep it. We’re looking for a commercially-minded live operations leader to run our entire daily service schedule, manage our tech platform, and keep our eco-friendly vans moving like clockwork. You’ll oversee all recurring client work plus new bookings , making sure our teams arrive on time, fully equipped, and ready to deliver a flawless service experience. This isn’t a call-centre role. This is a central command seat — where quick thinking, clear communication, and sharp commercial instincts are essential. Your mission Own the entire live schedule across all service vans, ensuring routes are efficient, profitable, and smooth. Manage all subscription schedules — keeping recurring clients delighted and retention high. Slot in new and last-minute bookings without disrupting the day’s flow. Operate and optimise our tech platform — from booking management to route planning. Track live jobs, review notes, confirm completions, and follow up on anything outstanding. Be the real-time support hub for field teams — solving problems, rerouting if needed, and keeping everyone on track. Collaborate with Customer Success on client updates and with Sales to handle incoming leads (with support from your Sales Assistant). Spot trends and continuously improve — analysing data to make future days run even better. You’ll thrive here if you… Have 2–5 years’ experience in scheduling, dispatch, fleet management, live operations, events, or service delivery management. Can juggle multiple priorities under pressure without losing your cool. Understand that a great schedule is about commercial efficiency , not just logistics. Love working with tech platforms and can pick up new systems fast. Are a natural problem-solver and a clear communicator — with both clients and teams. Care about sustainability — we’re a carbon-neutral brand with a big eco mission. The Details Pattern: Monday–Friday, 08:30–17:30 (1-in-6 weekend phone cover, paid overtime) Location: Sidcup HQ — on the operations floor with Customer Care, Fleet, and Tech Growth route: Senior Operations Manager → Head of Service Delivery Package highlights £30–35k salary performance/impact rewards 28 days holiday your birthday off Free barista-grade coffee, breathwork breaks & homemade baking Office herb garden a few steps away Be the strategist, problem-solver, and heartbeat of our daily operations. If you’re ready to orchestrate a moving puzzle, keep promises to customers, and run a schedule that sings — we’d love to hear from you.41bf1e1f-b16b-4260-a40a-17c77a06fd15
Live Operations and Scheduling Manager employer: House Of Willow Alexander
Join our vibrant team as a Content & Community Manager in Sidcup, where creativity meets community engagement. We offer a supportive work culture that values innovation and collaboration, alongside opportunities for professional growth and development. With a focus on sustainability and storytelling, you'll have the chance to make a meaningful impact while enjoying the unique advantages of working in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Live Operations and Scheduling Manager
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like House Of Willow Alexander and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at House Of Willow Alexander!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like House Of Willow Alexander keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Live Operations and Scheduling Manager
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to House Of Willow Alexander:This is your chance to really connect with the team at House Of Willow Alexander. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at House Of Willow Alexander
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with House Of Willow Alexander.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show House Of Willow Alexander that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at House Of Willow Alexander. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
