HR & Office Manager

Job Title: HR & Office Manager

Location: Sidcup (On-site)

Reports to: HR Director & CEO

About House of Willow Alexander

House of Willow Alexander is a dynamic and growing company dedicated to excellence in Home and Garden care. We pride ourselves on fostering a strong company culture, ensuring high-quality service, and implementing efficient processes that support our people and operations.

Role Overview

We are seeking a proactive and highly organised HR & Office Manager to oversee the day-to-day operations of our Sidcup office while supporting the HR Director and CEO in fostering a positive company culture. This role will be integral in implementing HR and office processes, maintaining compliance, and ensuring a productive working environment.

The ideal candidate will have a keen interest in writing training guides, keeping up to date with office management responsibilities, and continuously improving internal processes to enhance efficiency and employee engagement.

Key ResponsibilitiesHR Responsibilities:

• Support the HR Director in developing and implementing HR policies and procedures.
• Assist with recruitment, onboarding, and employee lifecycle processes.
• Write and maintain training guides and employee handbooks.
• Ensure compliance with HR regulations, including maintaining personnel records and documentation.
• Support performance management initiatives and employee development programs.
• Assist in organising company events and initiatives to promote a positive workplace culture.
• Act as the first point of contact for HR-related queries from employees.

Office Management Responsibilities:

• Oversee the daily operations of the Sidcup office, ensuring a well-organised and efficient workspace.
• Manage office supplies, equipment, and facility maintenance.
• Maintain and improve office policies, ensuring alignment with business needs.
• Act as the main point of contact for external vendors, contracts, and service providers.
• Support finance and administration tasks, including invoice processing and budget tracking.
• Assist with scheduling and coordinating meetings, including taking minutes when required.
• Ensure the implementation of health and safety regulations within the office environment.

Skills & Experience Required:

• Proven experience in an HR and/or Office Management role.
• Strong understanding of HR policies, employment law, and best practices.
• Excellent organisational and administrative skills with a strong attention to detail.
• Ability to multitask and manage a busy workload efficiently.
• Strong written and verbal communication skills, particularly in writing policies and training guides.
• Proficiency in Microsoft Office Suite and HR software.
• A proactive and solutions-focused approach to challenges.
• A strong interest in shaping and maintaining a positive workplace culture.
• Experience in managing office operations, including supplier contracts and facilities.

Why Join Us?

• Opportunity to play a key role in shaping the culture and operational efficiency of a growing company.
• Work closely with senior leadership to implement meaningful changes.
• A supportive and inclusive work environment.
• Competitive salary and benefits package.