At a Glance
- Tasks: Lead daily operations, ensuring a vibrant and seamless experience for members and guests.
- Company: Join House of Racquet, a dynamic padel club in King's Cross.
- Benefits: Competitive salary, staff discounts, and access to exclusive events.
- Other info: Full-time role with opportunities for training and career growth.
- Why this job: Be the heartbeat of the club, creating an energetic and inclusive environment.
- Qualifications: Experience in management or hospitality, strong communication skills, and a passion for sports.
The predicted salary is between 36000 - 60000 € per year.
The Club Manager is the operational lead on site during their shifts, responsible for ensuring the club runs safely, efficiently and to a consistently high standard. You oversee daily operations across courts, clubhouse, café and retail, ensuring members and guests experience a seamless, well-managed environment from arrival to departure. This is a visible, hands-on role. You will balance operational oversight with strong member engagement, stepping in where needed, supporting the team and making sound decisions in real time. You report to the Head of Club and work closely with coaching, hospitality and operations teams.
Key Responsibilities
- Club Operations & Oversight
- Act as the senior decision-maker on site during your shift
- Open and close the club in line with agreed procedures
- Complete daily, weekly and monthly operational checks
- Monitor court bookings, flow of play and clubhouse activity
- Ensure stock levels across café, bar and retail are maintained
- Maintain high standards of cleanliness, safety and presentation
- Ensure compliance with health & safety, safeguarding and incident reporting procedures
- Report maintenance issues promptly and liaise with contractors where required
- Member Experience & Front of House
- Provide a professional and confident presence on the floor
- Welcome members and guests where required and support smooth check-in
- Handle member queries, feedback and complaints calmly and constructively
- Manage booking systems and operational software accurately
- Anticipate busy periods and allocate team support accordingly
- Court & Community Experience
- Provide basic introductions to padel rules and on-court etiquette (non-coaching)
- Support beginners and new members so they feel confident and included
- Monitor on-court behaviour and step in where required to maintain standards
- Create an environment that is energetic, inclusive and well organised
- Support with smooth running of corporate, community and private events
- Team Leadership
- Lead by example in professionalism, composure and energy
- Support and supervise clubhouse, bar and coaching staff during shifts
- Assist with onboarding and training new starters
- Communicate clearly with the Head of Club regarding operational updates or recurring issues
- Support team morale during busy or high-pressure periods
- Health & Safety
- Ensure full compliance with health, safety and licensing procedures
- Act as the escalation point for incidents, safeguarding concerns or behavioural issues
- Authorise decisions such as pausing play, refusing service or removing individuals where necessary
- Maintain up-to-date knowledge of emergency procedures
Experience & Skills
- Previous experience as a Duty Manager, Supervisor or senior host within a members’ club, boutique fitness studio, sports venue or hospitality environment
- Strong operational awareness and confidence making decisions independently
- Experience managing booking systems and POS systems
- Excellent communication and interpersonal skills
- Calm under pressure and comfortable leading a team
- Commercial awareness across hospitality and retail operations
- Interest in sport, wellness or community-led environments
- Level 2 Food Hygiene (or willingness to obtain) required
- Valid First Aid certificate required
- DBS check required (subject to satisfactory clearance)
- Personal Licence Holder (APLH) preferred
Working Pattern & Physical Requirements
- Full-time, on-site role (40 hours per week)
- Shifts include early mornings, evenings and weekends
- Closing shifts may run into the late evening depending on bookings and events
- Must be over the age of 18
This is a physically active role requiring:
- Being on your feet for extended periods
- Moving across courts and clubhouse frequently
- Lifting light stock and equipment where required
- Maintaining focus during busy service periods
- Reliability and punctuality are essential.
Practical Details
- Competitive salary dependent on experience
- On-site role based in King’s Cross
- Access to padel courts and House of Racquet community events
- Staff discount on food, drink and selected retail
- Training and development opportunities within a growing club brand
Why This Role Matters
The Club Manager connects operations and experience. When this role is done well, the club feels organised, energetic and well run. Members feel confident in the space, the team feels supported, and standards remain consistent. House of Racquet is building something ambitious. This role is central to delivering it. House of Racquet is proud to be an inclusive, people-first workplace and welcomes applications from candidates of all backgrounds.
To apply, please send your CV to: careers@houseofracquet.com Applications are being accepted on a rolling basis until closed. Expected start date: Final week of March 2026.
Club Manager - House of Racquet - Padel club, Kings Cross employer: House of Racquet
At House of Racquet, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises inclusivity and team support. As a Club Manager in the heart of King's Cross, you will enjoy competitive benefits, including access to our state-of-the-art padel courts, staff discounts, and ample opportunities for professional growth within a rapidly expanding club brand. Join us in creating a dynamic environment where both employees and members thrive together.
StudySmarter Expert Advice🤫
We think this is how you could land Club Manager - House of Racquet - Padel club, Kings Cross
✨Tip Number 1
Get to know the club! Before your interview, visit House of Racquet and soak in the atmosphere. Chat with staff and members if you can. This will give you a feel for the vibe and help you connect during your interview.
✨Tip Number 2
Show off your people skills! As a Club Manager, member engagement is key. Be ready to share examples of how you've handled member queries or complaints in the past. It’ll show you’re calm under pressure and ready to lead.
✨Tip Number 3
Be prepared to talk operations! Brush up on your knowledge of booking systems and operational checks. The more confident you are discussing these, the better you'll come across as a candidate who can keep things running smoothly.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in being part of the House of Racquet community. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Club Manager - House of Racquet - Padel club, Kings Cross
Some tips for your application 🫡
Show Your Passion for Padel:When writing your application, let your love for padel and sports shine through! We want to see how your enthusiasm can contribute to creating an energetic and inclusive environment at House of Racquet.
Highlight Relevant Experience:Make sure to showcase any previous experience in club management, hospitality, or sports venues. We’re looking for someone who can hit the ground running, so don’t be shy about your skills and achievements!
Be Personable and Professional:Your written application should reflect your communication style. We value professionalism but also want to see your personality. A friendly tone can go a long way in making a great first impression!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at House of Racquet
✨Know the Club Inside Out
Before your interview, make sure you research House of Racquet thoroughly. Familiarise yourself with their operations, member experience initiatives, and community events. This will not only show your genuine interest but also help you answer questions more confidently.
✨Demonstrate Your Leadership Skills
As a Club Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or handled a challenging situation. Highlight your ability to stay calm under pressure and how you support team morale during busy times.
✨Showcase Your Member Engagement Approach
Think about how you would create an energetic and inclusive environment for members. Be ready to discuss strategies for engaging with members, handling feedback, and ensuring a seamless experience from check-in to departure. This is key to the role!
✨Prepare for Operational Scenarios
Expect situational questions related to club operations, health and safety compliance, and decision-making. Practice responding to scenarios where you might need to manage court bookings or address member complaints. This will demonstrate your operational awareness and confidence.
