At a Glance
- Tasks: Be the friendly face of House of Louie, managing guest experiences and reservations.
- Company: Join a world-class hospitality group in the heart of London's West End.
- Benefits: Competitive pay, staff meals, discounts, and career growth opportunities.
- Other info: Dynamic environment with opportunities to learn and develop in luxury hospitality.
- Why this job: Create memorable experiences and be part of an iconic venue's welcoming team.
- Qualifications: Customer service experience preferred; strong communication and organisational skills required.
The predicted salary is between 30000 - 32450 £ per year.
It’s an exciting time to join House of Louie, and we’re looking for a friendly, polished, and organised Receptionist to be the welcoming face of our iconic West End venue. Do you enjoy creating exceptional first impressions, thrive in a fast-paced environment, and have a passion for delivering outstanding guest experiences? If so, House of Louie would love to welcome you to the team.
About Us
House of Louie, part of a world‑class hospitality group including RIKAS, Paris Society, and the Ennismore Group, is a stunning four‑storey townhouse located in the heart of the West End. Home to our contemporary Japanese restaurant Wani Tzuki, our established French restaurant, the lively Alligator Bar, and exclusive private dining spaces, we offer guests a truly unique and memorable hospitality experience.
What We Offer
- Competitive pay (based on experience)
- Staff meals during shifts
- Employee discounts on food and beverage
- A beautifully refurbished venue with a supportive team culture
- Career growth opportunities within Paris Society & RIKAS
- The opportunity to develop your career within one of London's leading hospitality destinations
About the Role – You will:
- Be the first point of contact for all guests visiting House of Louie, delivering a warm, professional, and memorable welcome
- Manage reservations, guest arrivals, waiting lists, and seating plans across the venue to ensure a smooth and efficient service
- Answer telephone enquiries and assist guests with reservations, bookings, and special requests
- Maintain accurate guest profiles using SevenRooms, OpenTable, or similar reservation systems
- Communicate guest preferences, VIP arrivals, celebrations, and important information to the restaurant and management teams
- Work closely with the reception, floor, bar, kitchen, and management teams to deliver a seamless guest experience throughout the venue
- Ensure the reception desk, entrance, and cloakroom areas are presented to the highest standards at all times
- Support with reception administration, opening and closing duties, and daily operational tasks
- Handle guest feedback professionally, escalating concerns where appropriate
- Help build lasting guest relationships and create memorable experiences that encourage repeat visits
About You – You will have:
- Previous experience as a receptionist, host, or in a customer‑facing hospitality role (preferred but not essential)
- Experience within a restaurant or luxury hospitality environment is advantageous
- Familiarity with SevenRooms, OpenTable, or similar reservation systems is beneficial
- Excellent communication and interpersonal skills
- A friendly, approachable, and professional manner with immaculate presentation
- Strong organisational skills and attention to detail, with the ability to multitask in a busy environment
- The ability to remain calm under pressure while delivering exceptional guest service
- A genuine passion for hospitality and creating memorable guest experiences
- A positive attitude, strong work ethic, and willingness to learn and develop
- Flexibility to work evenings and weekends
If you're ready to become the welcoming face of House of Louie and help create exceptional guest experiences from the moment our guests arrive, we'd love to hear from you.
Receptionist employer: House of Louie
At House of Louie, we pride ourselves on being a premier employer in the heart of London's West End, offering a vibrant work culture that values exceptional guest experiences and teamwork. Our competitive pay, staff meals, and generous employee discounts are just the beginning; we also provide ample opportunities for career growth within our esteemed hospitality group, ensuring that every team member can thrive in their role while enjoying the unique atmosphere of our beautifully refurbished venue.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like House of Louie. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to House of Louie
Don't be shy about reaching out to House of Louie directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about House of Louie and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at House of Louie
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
