At a Glance
- Tasks: Lead reception teams across three unique restaurants, ensuring exceptional guest experiences.
- Company: Join Ennismore Restaurants, known for its vibrant culture and diverse dining experiences.
- Benefits: Enjoy competitive salary, health cash plan, discounts, and complimentary meals.
- Other info: Opportunities for career growth, industry-leading training, and a supportive team environment.
- Why this job: Be at the forefront of hospitality, creating memorable moments for guests every day.
- Qualifications: Experience in leading reception teams and a passion for delivering outstanding service.
The predicted salary is between 30000 - 32450 £ per year.
We are looking for a Multi-Site Reception Manager to lead our reception teams across House of Louie, Il Bambini Club and Llama Inn. Three distinctive restaurants. Three unique guest experiences. One exceptional welcome.
As Multi-Site Reception Manager, you'll oversee the reception operation across our restaurant portfolio, ensuring every guest receives a seamless, warm and memorable experience from the very first interaction. Whether managing reservations, leading reception teams or supporting the restaurants during service, you'll set the standard for hospitality while driving operational excellence across all three venues.
What's in it for you:
- Competitive salary plus TRONC
- 28 days' holiday (inclusive of bank holidays), pension and life insurance
- A health cash plan to claim money back and access support for your physical and mental wellbeing
- It's OK not to be OK – we offer a confidential support hotline and a network of Mental Health First Aiders
- Retail and hospitality perks through our partner discounts
- Enjoy a complimentary meal for two when you join us
- Free meals during your shifts
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you leave us!)
- Plenty of opportunities to grow your career across our global family of brands
- Industry-leading training, learning academies and leadership development
- Extra time off to volunteer with one of our partner charities
- Regular team socials, from drinks to our legendary bi-annual parties
- Enhanced family leave
- An annual diversity and inclusion calendar celebrating and supporting our people
What you'll do:
- Lead the reception operation across House of Louie, Il Bambini Club and Llama Inn, ensuring every guest receives a warm, genuine and memorable welcome.
- Recruit, train, coach and develop the reception teams, creating a positive culture and consistently high standards across all three restaurants.
- Oversee reservations, guest enquiries, seating plans and table allocations, ensuring covers are maximised while maintaining an exceptional guest experience.
- Build strong relationships with our guests, recognising returning visitors, managing VIP arrivals and ensuring special occasions are delivered with care and attention.
- Work closely with the General Managers and restaurant leadership teams to ensure smooth communication, seamless service and effective guest flow throughout every shift.
- Take ownership of reservation systems, guest profiles and booking platforms, ensuring information is accurate, up to date and used to enhance the guest experience.
- Analyse reservations, no-shows, cancellations and booking trends to identify opportunities to improve performance and maximise revenue.
- Support recruitment, rota planning, scheduling and performance management for the reception teams across the portfolio.
- Handle guest feedback confidently and professionally, resolving issues with empathy while turning challenges into memorable experiences.
- Ensure reception areas are always welcoming, organised and reflective of the high standards of Ennismore Restaurants.
- Champion our culture by leading from the front and creating an environment where both guests and colleagues feel genuinely welcomed.
What we're looking for:
- Previous experience leading a reception, reservations or host team within a busy, quality-led restaurant or hospitality environment.
- Experience using reservation platforms such as SevenRooms, OpenTable or similar systems.
- A natural leader who enjoys coaching, developing and motivating people.
- Strong organisational skills with the ability to balance priorities across multiple venues in a fast-paced environment.
- Excellent communication skills and confidence building relationships with guests, colleagues and stakeholders.
- Commercial awareness with an understanding of reservations, guest flow and maximising restaurant performance.
- Passion for hospitality – you're all about creating memorable experiences for every guest.
- You're up for doing things differently and trying (almost) everything once.
- You lead with positivity, remain calm under pressure and enjoy being at the heart of the action.
- You want to be part of a team that works hard, supports each other and has fun along the way.
Reception Manager employer: House of Louie
Ennismore Restaurants is an exceptional employer that prioritises a vibrant work culture and employee well-being, offering competitive salaries, generous holiday allowances, and comprehensive health support. With a strong focus on career development through industry-leading training and leadership opportunities, employees are encouraged to grow within a diverse and inclusive environment. The unique charm of working across three distinctive venues in a dynamic hospitality setting ensures that every day brings new challenges and rewarding experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like House of Louie. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to House of Louie
Don't be shy about reaching out to House of Louie directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about House of Louie and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at House of Louie
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
