At a Glance
- Tasks: Champion user-centred design and shape the digital landscape of the UK Parliament.
- Company: Join the innovative Parliamentary Digital Service with a focus on collaboration.
- Benefits: Enjoy 30-35 days annual leave, generous maternity pay, and a fantastic pension scheme.
- Other info: Diverse and inclusive environment with flexible working options.
- Why this job: Make a real impact on high-profile projects that enhance user experiences.
- Qualifications: Experience in user research methods and strong communication skills required.
The predicted salary is between 40000 - 50000 € per year.
We are looking for a skilled User Researcher to champion a user‑centred approach and shape the digital landscape of the UK Parliament. Reporting to the Head of User Experience, you will work within a multidisciplinary team to generate high‑impact, evidence‑led insights that directly inform the design and delivery of our internal and external digital products and services. As a key advocate for the user, you will bridge the gap between complex research findings and product strategy, translating technical data into actionable recommendations for stakeholders across the organisation.
You will be responsible for navigating unique and complex environments, ensuring that both technical and non‑technical colleagues understand the value of user‑centred design in building excellent, accessible experiences. This is a unique opportunity to influence high‑profile projects, collaborating across the Digital Service to ensure our digital products are intuitive, inclusive, and fit for the needs of a modern Parliament.
Requirements- User focus: You are confident in helping colleagues to understand the value of user research and can support teams to utilise research findings in the design, delivery and improvement of products and services, ensuring outcomes are user‑focused.
- Research methods and practices: You are well‑versed with a range of research methods and user‑centred practices, and can plan and conduct user research using a variety of methods, including contextual research, ad‑hoc and lab usability testing, and in‑depth interviewing.
- Inclusive: You perform inclusive research that is legally and ethically compliant, and advocate for inclusive practices that help teams deliver accessible services that work for all users.
- Communication: You are a skilled communicator and can advocate for user research as a discipline and engage less knowledgeable and sceptical colleagues and stakeholders, building productive working relationships with them.
- Critical thinking and influence: You have strong critical thinking and problem‑solving skills with the ability to see the bigger picture and you can translate business problems and user needs into relevant, actionable research plans and objectives.
The Digital Delivery team is a new function in the Parliamentary Digital Service, bringing together the capabilities needed from across PDS to form lean, collaborative, multi‑disciplinary teams that manage the full lifecycle of our products. Organised into Value Streams that align with Parliament's business capabilities, our work reflects the breadth of Parliament's impact. The teams formed around our products work with an agile mindset, embodying our vision of “working with integrity to deliver high quality outcomes at pace. Doing our best work together, to empower a modern Parliament.” We welcome applications from a diverse range of candidates, including those who may feel under‑represented in the workforce.
Benefits- Generous annual leave starting at 30 days and increasing to 35 days in addition to bank holidays
- Generous maternity pay policy up to 6 months full pay
- Enrolment in the excellent Civil Service pension scheme with an average employer contribution of 27%
- On‑site gym, nursery, catering, post office, travel office and GP
- Flexible options including hybrid working and family‑friendly policies
User Researcher in London employer: House of Lords
As a User Researcher at the UK Parliament, you will be part of a dynamic and inclusive work culture that prioritises user-centred design and innovation. With generous benefits such as 30 to 35 days of annual leave, a robust pension scheme, and flexible working options, the organisation fosters employee growth and collaboration across multidisciplinary teams. This role offers a unique opportunity to influence high-profile projects while contributing to the development of accessible digital services that serve the needs of all users in a modern parliamentary context.
StudySmarter Expert Advice🤫
We think this is how you could land User Researcher in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that User Researcher role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your user research projects and methodologies. This will help you demonstrate your expertise and give hiring managers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common user research questions and scenarios. Think about how you can communicate your findings effectively and advocate for user-centred design during discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at the UK Parliament.
We think you need these skills to ace User Researcher in London
Some tips for your application 🫡
Show Your User-Centred Passion:Make sure to highlight your enthusiasm for user research in your application. We want to see how you champion a user-centred approach and how you've used insights to shape products in the past.
Be Specific About Your Methods:When detailing your experience, be specific about the research methods you've used. We love seeing candidates who can plan and conduct various types of user research, so don’t hold back on sharing your expertise!
Communicate Clearly:Your ability to communicate complex ideas is key! Use clear and concise language in your application to demonstrate how you can bridge the gap between technical data and actionable recommendations for stakeholders.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to influence high-profile projects.
How to prepare for a job interview at House of Lords
✨Know Your User Research Methods
Make sure you brush up on various user research methods before the interview. Be ready to discuss how you've used contextual research, usability testing, and in-depth interviews in your past roles. This will show that you’re not just familiar with these techniques but can also apply them effectively.
✨Communicate Clearly and Confidently
As a User Researcher, you'll need to advocate for user-centred design. Practice explaining complex research findings in simple terms. Think about examples where you've successfully communicated insights to non-technical colleagues, as this will demonstrate your ability to bridge gaps between teams.
✨Showcase Your Inclusive Approach
Highlight your commitment to inclusive research practices during the interview. Be prepared to share specific instances where you’ve ensured accessibility in your research or product designs. This will resonate well with their focus on delivering services that work for all users.
✨Demonstrate Critical Thinking Skills
Prepare to discuss how you approach problem-solving and critical thinking in your research. Think of examples where you’ve translated business problems into actionable research plans. This will illustrate your ability to see the bigger picture and align user needs with organisational goals.
