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- Tasks: Lead and coordinate events, ensuring smooth operations and exceptional service.
- Company: Join the House of Lords' Catering and Retail Services Office.
- Benefits: 30 days annual leave, generous pension, and health programmes.
- Why this job: Be part of history while managing exciting events in a prestigious setting.
- Qualifications: Experience in hospitality or event management; strong leadership and communication skills.
- Other info: Diverse and inclusive workplace with opportunities for growth and flexible working.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an Events Operations Manager to join our Catering and Retail Services Office at the House of Lords. This role is pivotal in ensuring the efficient planning, execution, and operational success of all events while overseeing the administrative team to deliver exceptional service and customer satisfaction.
As the Events Operations Manager, you will be responsible for coordinating multiple teams, driving operational excellence, and implementing best practices to ensure all catering and event operations run smoothly, on time, and within budget. This role requires a strong willingness to be actively involved in the on-the-ground delivery of events, particularly during peak periods. You will play a vital role in maintaining strong relationships with clients, stakeholders, and suppliers while building and leading a collaborative, high-performing team.
You’ll be accountable to:
- Identify opportunities to innovate and improve event operations and administrative functions.
- Implement technology or tools to optimise workflows and streamline communication between departments.
- Stay updated on industry trends, emerging technologies, and customer preferences to keep the business competitive.
- Undertake other reasonable job-related assignments, this may include covering other posts both supervisory and operational when required.
- Ensure that House policies and procedures in respect of fire, health and safety including manual handling, and food hygiene are complied with.
- Attend departmental meetings as required.
- Attend weekly event team briefing for future weeks events.
- Attend mandatory and other training as required.
- Involvement in the recruitment process.
- Arrange cover for staff absences, ensuring that any overtime work is evenly distributed, and sufficient weekend is provided when required.
What we’re looking for:
- Proven experience in managing large-scale catering operations, events, or hospitality businesses.
- Willingness and ability to take a hands-on role in the operational delivery of events.
- Strong leadership and team management skills.
- Excellent organisational and time-management abilities.
- Outstanding communication and interpersonal skills.
- Proven excellence in customer service.
It would be even better if you had or if you’re willing to learn:
- Degree or diploma in Hospitality Management, Event Management, or a related field.
- Experience with CRM and catering/event management platforms.
- Knowledge of health and safety regulations in the catering/events industry.
The job description provides full details about the role and what we are looking for.
What you’ll get in return:
- 30 days annual leave (increasing to 35 after one years service).
- Generous pension scheme.
- Parliamentary health and wellbeing programme.
- The opportunity to witness history in the making!
The work we do is vital to House of Lords, and you will be a pivotal member in the team strengthening the work of the House. The House of Lords is the second chamber of the UK parliament. It is independent from and complements the work of the House of Commons to:
- Make laws.
- Check and challenge the actions of the government through questions and debates.
- Investigate public policy and provide a forum of independent expertise.
Please complete your online application by 23:55 on Sunday 1st February 2026. If you require any reasonable adjustments during the application process, please contact HL Recruitment. Job offers are standardly offered at the minimum of the salary range.
The House of Lords Administration is committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all candidates with diverse characteristics, including different ages, caring responsibilities, disability, gender/sex, gender reassignment/trans, marriage and civil partnership, pregnancy and maternity, race/ethnicity, religion or belief, sexual orientation and socio-economic status. We welcome discussions about flexible working arrangements and reasonable adjustments.
Events Operations Manager employer: House of Lords
Contact Detail:
House of Lords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the events industry. Attend local events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or clients, make sure to highlight your hands-on experience in event operations. Share specific examples of how you've successfully managed events and improved processes in the past.
✨Tip Number 3
Be proactive! If you see an event or company that excites you, don’t wait for them to post a job. Reach out directly and express your interest. A well-crafted email can go a long way in making a memorable impression.
✨Tip Number 4
Apply through our website! We’ve got all the latest job openings listed, and applying directly shows your enthusiasm for joining our team. Plus, it’s super easy to navigate, so why not give it a go?
We think you need these skills to ace Events Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing large-scale events and catering operations. We want to see how your skills align with the role of Events Operations Manager, so don’t hold back!
Show Off Your Leadership Skills: Since this role involves leading a team, it’s crucial to showcase your leadership experience. Share examples of how you've successfully managed teams in the past and how you’ve driven operational excellence in your previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at House of Lords
✨Know Your Events Inside Out
Before the interview, dive deep into the types of events the House of Lords hosts. Familiarise yourself with their past events and think about how you can bring innovative ideas to the table. This shows your genuine interest and helps you stand out.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience in managing teams during events. Discuss specific challenges you've faced and how you motivated your team to overcome them. This will demonstrate your capability to lead a high-performing team.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like last-minute changes or client complaints. Think through potential scenarios and prepare your responses. This will show your problem-solving skills and readiness for the hands-on nature of the role.
✨Highlight Your Customer Service Excellence
Customer satisfaction is key in this role. Prepare to discuss how you've gone above and beyond for clients in previous positions. Share stories that illustrate your commitment to exceptional service, as this aligns perfectly with what they’re looking for.
