At a Glance
- Tasks: Lead e-commerce sales and optimise the digital customer journey for a premium brand.
- Company: House of Hackney, a sustainable brand rooted in nature and community.
- Benefits: Enjoy a 4-day work week, 22 days holiday, and a birthday half-day off.
- Other info: Dynamic role with opportunities for innovation and collaboration across teams.
- Why this job: Join a mission-driven team focused on regeneration and creativity in e-commerce.
- Qualifications: 5+ years in e-commerce, strong analytical skills, and experience with CMS like Shopify.
The predicted salary is between 50000 - 65000 £ per year.
Based In: London Office, Shoreditch (onsite)
Working Pattern: full time - 4‑day week scheme
Our Purpose
House of Hackney is a restoration project rooted in Nature, Craft, Community and Awe! Inspired by nature’s living systems, we use creativity and business as catalysts to regenerate our common home. We are deeply committed to shifting from being a B Corp sustainable business to a truly regenerative one, giving back more than we take. We are a work in progress and the successful candidate will have an innovative and proactive approach in everything they do to support this commitment and our wider mission.
The Role
The Digital Trading Manager will own the e‑commerce sales channel, operating across both Retail and Trade (B2B) customers. The role involves forecasting e‑commerce sales performance and executing digital content and visual merchandising to support that forecast. The manager must understand commercial and brand priorities and actively optimise the e‑commerce experience to maximise performance. This role will manage the trading calendar and the digital execution of all launches—including new season, capsule collections and other initiatives—optimising the digital customer journey from initial discovery to conversion. The manager will work closely with the Digital Product Manager and lead the Ecommerce Coordinator to ensure campaigns are executed with excellence across all digital touchpoints, covering the UK/RoW and North America sites.
Key Responsibilities
- Execute the global e‑commerce trading strategy in line with budgets and overall business ambition.
- Forecast and monitor e‑commerce sales.
- Own e‑commerce content in the company calendar, including website content areas, email and SMS campaigns, and commercial and promotional planning.
- Analyse and communicate the trajectory of e‑commerce KPIs.
- Work with the Customer & Strategy Director to set KPI benchmarks and goals from analytics and competitive analysis; review and provide insight to leadership as needed.
- Visual merchandising strategy and execution, including new page suggestions for SEO and UX value, campaign planning and A/B testing using Athos (formerly SearchSpring), with support from the e‑commerce Coordinator.
- Oversee and coordinate product launches, working in tandem with the Digital Product Manager and collaborating with the Merchandising, Operations and Content teams.
- Manage the search strategy (organic and paid) in conjunction with an external search consultant.
- Use analytics to make data‑driven decisions on initiatives that drive recruitment, repeat purchase and overall conversion.
- Collaborate with regional Trade teams and other departments to continually optimise the digital user experience. Work closely with the Digital Product Manager to prioritise development updates.
- Support the team with end‑to‑end testing of new site fixes and features, including liaising with the development agency.
Requirements
- 5+ years experience working in an e‑commerce or digital team, preferably for a premium brand.
- Extensive experience operating within a CMS, preferably Shopify.
- Analytical skills, experience building reports on weekly/monthly summaries and confidence using Excel.
- Experience managing online/performance marketing channels (SEO, PPC, email, affiliates, retargeting).
- Comprehensive understanding of analysis tools such as GA4, HotJar and CXP platforms.
- Strong business judgement and decision‑making skills; ability to identify, prioritise and articulate highest‑impact initiatives.
- Excellent organisational skills and attention to detail.
- Confident team player and leader, able to communicate across all levels of the organisation.
- Excellent communication and interpersonal skills, oral and written.
22 days holiday allowance +½ a day for your birthday
Digital Trading Manager in Cardiff employer: House of Hackney
House of Hackney is an exceptional employer, offering a unique opportunity to work in a vibrant Shoreditch location with a strong commitment to sustainability and community. The company fosters a collaborative work culture that encourages innovation and personal growth, providing employees with the chance to contribute to meaningful projects while enjoying a flexible 4-day work week. With a focus on employee well-being and development, House of Hackney stands out as a place where passion for the brand and dedication to regenerative practices are truly valued.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Trading Manager in Cardiff
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like House of Hackney are looking for when hiring for a Digital Trading Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to House of Hackney for the Digital Trading Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at House of Hackney as a Digital Trading Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out House of Hackney’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Digital Trading Manager.
We think you need these skills to ace Digital Trading Manager in Cardiff
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at House of Hackney, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with House of Hackney's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at House of Hackney. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at House of Hackney
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that House of Hackney uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at House of Hackney. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
