At a Glance
- Tasks: Lead a dynamic team to drive sales and enhance customer service in a premium retail environment.
- Company: Join Ralph Lauren, a global leader in premium lifestyle products with a rich 50-year legacy.
- Benefits: Enjoy a competitive salary, monthly bonuses, staff discounts, and engaging brand training days.
- Other info: Opportunity to work in a vibrant store environment with a focus on personal growth.
- Why this job: Be part of a passionate team that values creativity, teamwork, and personal development.
- Qualifications: 3+ years in retail, with 2+ years in management; strong communication and analytical skills required.
The predicted salary is between 25000 - 35000 £ per year.
Company Description
About us
Ralph Lauren is a leader in the design, marketing and distribution of premium lifestyle products in four categories: apparel, home, accessories and fragrances. For over 50 years, Ralph Lauren\'s reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets.
\'\'All things are possible at this company\'\' I hear that countless times from so many of you all over the World. We don\'t merely dream \'\'the impossible dream\'\'. We do it, we live and, for almost fifty years, we have made it through our passion, energy, talent and teamwork.
Ralph Lauren
We are now looking for a Supervisor to join the Ralph Lauren team in our Frasers Store in Glasgow
Job Description
POSITION SUMMARY
Directly responsible for the sales and KPI performance in assigned department/s
Partnering with Brand Liaison Officer, Frasers buying, RL wholesale team to build on business opportunities and achieve business performance goals: Retail sales, increase AUR, seasonal sell outs etc.
Leading weekly host store management meetings and participate in and contribute to regional Ralph Lauren meetings.
Communicating with host store staff daily on individual sales goals, and other key performance indicators, product sales and other information to help them provide unparalleled service and achieve goals. Delivering company customer service initiatives and continually searching for ways to improve service; managing the store in a way that always services the customer first and manages tasks second
Collaborate in the the recruitment, selection, supervision, and development of the team
Collaborate with store management team on performance reviews and agreeing Personal Development Plans to support retention Training and testing the team on product Knowledge Communicating clear sales and service goals and expectations to sales team, providing coaching, training and constructive feedback on a regular basis Using department business reports, profiling, and space analysis information effectively Managing the department environment to ensure it represents the brand, complies with creative and product presentation
Establishing and maintaining an effective replenishment processes in line with store requirements
Oversee merchandise install directives and ensure standards are effectively maintained
Promoting and managing a high level of security discipline
Qualifications
EXPERIENCE & ATTRIBUTES
You\'ll have a minimum of +3 years of progressive retail experience.
You\'ll have a minimum 2 year\'s store/dept management experience in the service or fashion retail industry.
To have a genuine passion for our brand, as well as an in-depth knowledge of the retail market including competitor activity
Possess strong communication and interpersonal skills, energetic and authentic showing a clear presence on the
shop floor.
A desire to build relationships and promote teamwork and develop people.
You\'ll be confident in giving feedback that promotes positive behavioral change.
High level of analytical and reporting skill
To be action orientated and solution driven to achieve results
To be competent in IT systems to include excel, Microsoft word
You\'ll be a team player who recognizes and celebrates the contributions and achievements of others.
Additional Information
The Rewards:
- Basic rate salary 30,222 per annum
- Monthly commission
- Monthly and quarterly bonus
- Brand training and engagement days
- Group rewards and recognition
- 20% Staff Discount across all Frasers group Stores
- Excellent bonus scheme paid monthly
- Uniform discount
Supervisor - Ralph Lauren - Glasgow employer: House of Fraser
Ralph Lauren is an exceptional employer that fosters a vibrant work culture where passion and teamwork are at the forefront. As a Supervisor in our Glasgow store, you will benefit from competitive salaries, monthly bonuses, and extensive brand training, all while being part of a supportive team that values your growth and contributions. With a strong emphasis on employee development and a generous staff discount, Ralph Lauren offers a rewarding environment for those looking to thrive in the retail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Ralph Lauren - Glasgow
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like House of Fraser, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like House of Fraser!
We think you need these skills to ace Supervisor - Ralph Lauren - Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at House of Fraser, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at House of Fraser and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show House of Fraser that you’re ready to jump in and contribute right away!
How to prepare for a job interview at House of Fraser
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
