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- Tasks: Lead sales performance and manage a dynamic retail team at Ralph Lauren.
- Company: Join the iconic Ralph Lauren brand, known for its luxury fashion and lifestyle products.
- Benefits: Enjoy a competitive salary, monthly bonuses, staff discounts, and engaging brand training.
- Why this job: Be part of a vibrant team, drive customer service excellence, and develop your leadership skills.
- Qualifications: 3+ years in retail, with 2+ years in management; passion for fashion is a must!
- Other info: Monthly commission and recognition rewards make this role even more exciting!
The predicted salary is between 30000 - 42000 £ per year.
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• Directly responsible for the sales and KPI performance in assigned department/s.
• Partnering with Brand Liaison Officer, Frasers buying, RL wholesale team to build on business opportunities and achieve business performance goals: Retail sales, increase AUR, seasonal sell outs, etc.
• Leading weekly host store management meetings and participating in and contributing to regional Ralph Lauren meetings.
• Communicating with host store staff daily on individual sales goals, key performance indicators, product sales, and other information to help them provide unparalleled service and achieve goals.
• Delivering company customer service initiatives and continually searching for ways to improve service; managing the store to prioritize customer service and task management.
• Collaborating in the recruitment, selection, supervision, and development of the team.
• Collaborating with store management on performance reviews and Personal Development Plans to support retention.
• Training and testing the team on product knowledge.
• Communicating sales and service goals clearly to the sales team, providing coaching, training, and constructive feedback regularly.
• Using department reports, profiling, and space analysis effectively.
• Managing the department environment to ensure it reflects the brand, complies with creative standards, and maintains proper product presentation.
• Establishing and maintaining effective replenishment processes aligned with store requirements.
• Overseeing merchandise installation directives and ensuring standards are maintained.
• Promoting and managing a high level of security discipline.
Job Description
POSITION SUMMARY
• Responsible for sales and KPI performance in assigned departments.
• Partnering with relevant teams to build business opportunities and meet performance goals.
• Leading management meetings and participating in regional meetings.
• Communicating daily with staff regarding sales goals and KPIs.
• Implementing customer service initiatives and improving service quality.
• Recruiting, developing, and managing the team.
• Conducting performance reviews and supporting personal development.
• Training staff on product knowledge and sales techniques.
• Analyzing department reports and managing visual and product presentation standards.
• Managing replenishment and merchandise installation processes.
• Ensuring security protocols are followed.
Qualifications
• Minimum of 3 years of progressive retail experience.
• At least 2 years of store or department management experience in retail or fashion industry.
• Passion for the brand and knowledge of the retail market.
• Strong communication, interpersonal skills, and presence on the shop floor.
• Ability to build relationships, promote teamwork, and develop people.
• Confidence in giving constructive feedback.
• High analytical skills and reporting ability.
• Action-oriented and solution-driven.
• Proficiency in IT systems including Excel and Word.
• Team player who recognizes contributions of others.
Additional Information
The Rewards:
- Basic salary: £30,222 per annum
- Monthly commission
- Monthly and quarterly bonuses
- Brand training and engagement days
- Group rewards and recognition
- 20% staff discount across all Frasers stores
- Excellent bonus scheme paid monthly
- Uniform discount
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Supervisor - Ralph Lauren employer: House of Fraser
Contact Detail:
House of Fraser Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Ralph Lauren
✨Tip Number 1
Familiarise yourself with Ralph Lauren's brand values and current product lines. This knowledge will not only help you in interviews but also demonstrate your passion for the brand, which is crucial for a supervisory role.
✨Tip Number 2
Network with current or former employees of Ralph Lauren or Frasers Group. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved sales performance in previous roles. Highlighting your leadership skills and results-driven approach will resonate well with the hiring managers.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you've used data to drive decisions in past positions. Being able to articulate your experience with KPIs and sales reports will demonstrate your fit for this role.
We think you need these skills to ace Supervisor - Ralph Lauren
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail and management experience. Focus on your achievements in sales performance, team leadership, and customer service initiatives that align with the responsibilities of the Supervisor role at Ralph Lauren.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the Ralph Lauren brand and your understanding of the retail market. Mention specific examples of how you've successfully managed teams and improved sales performance in previous roles.
Highlight Key Skills: Emphasise your strong communication and interpersonal skills, as well as your ability to provide constructive feedback. These are crucial for the role, so make sure to provide examples of how you've demonstrated these skills in past positions.
Showcase Analytical Abilities: Include any experience you have with analysing sales data and using reports to drive performance. Mention your proficiency in IT systems like Excel, as this will be important for managing department reports and KPIs.
How to prepare for a job interview at House of Fraser
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Ralph Lauren during the interview. Share specific examples of how the brand resonates with you and how you can contribute to its success.
✨Demonstrate Leadership Skills
Prepare to discuss your previous management experiences, particularly in retail. Highlight instances where you've successfully led a team, improved performance, or implemented effective training programmes.
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to the role. Be ready to discuss how you have used KPIs in past roles to drive sales and improve customer service.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and how you handle challenges. Think of examples where you've had to make tough decisions or manage conflicts within a team.
