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- Tasks: Lead and support your team to exceed store goals and deliver exceptional customer service.
- Company: Join The Frasers Group, a dynamic retail leader focused on growth and team development.
- Benefits: Enjoy 28 days holiday, 20% staff discount, commission opportunities, and fantastic development perks.
- Why this job: Be part of a fearless culture that values innovation, teamwork, and personal growth.
- Qualifications: 3 years of supervisory experience in a fast-paced retail environment is required.
- Other info: Embrace challenges and celebrate successes while making a real impact in the store.
The predicted salary is between 22600 - 31500 £ per year.
Reporting to the Store Manager, you will have a supportive responsibility for your store and team within The Frasers Group. You will achieve this by assisting the Store Manager to train, coach and progress team engagement on how to surpass the company objectives. You will support business initiatives and ensure these are met with positivity and pace, whilst assisting with the control and delivery across the board for store operations, customer service, budget control, people and product. Furthermore, you will take ownership of key areas to share responsibility and be accountable for the store in the Store Managers absence.
Key Result Areas and Competencies:
- Operations:
Assist with all store operations and deliver to expectation on all KPI’s
Support with the planning of workload to ensure a productive and efficient team
Make confident decisions, and delegate to the team effectively
Support with compliance of process and procedures whilst maintaining a safe and healthy environment for both the team and customers
Assist with training and coaching the team to best practice
Use business communication tools to monitor completion of tasks and meet deadlines
- Controls:
Use reports to ensure wage controls are met on a weekly basis, assisting with resolving any issues quickly and effectively
Support with planning store schedules in line with store trading patterns and business expectation
Assist with compliance for processing of payroll issues and problem-solve effectively
Support with store daily structure to ensure the store meets compliance, customer service and security standards
Be accountable for controlling wages and the store in the absence of the Store Manager
- Sales
Understand business and customer expectation and motivate the team to deliver an excellent customer experience
Understand product features and benefits and assist with training the team to maximise sales opportunity
Understand assigned KPI targets and support with tracking against these targets as well as communicating to and motivating the team.
Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness
Use reports to analyse and support with commerciality of key products to impact sales and profitability
Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency
- Development
Assist with identifying internal talent and support performance management processes to drive exceptional performance
Support with identifying performance issues and escalate professionally to the Store Manager
Be self-driven in own personal development take on developmental feedback constructively
Understand and promote Frasers Group core values and coach the team to engage with these values
Encourage feedback from team and be a point of contact between the team and Store Manager
- Leadership and Management
Inspire the team and act as a role model
Support with coaching and motivating the team to achieve success
Take responsibility of key areas to assist the Store Manager and be accountable for any outcomes
Develop relationships with the store team and ensure everyone is working to the same goals
Work with your Store Manager and contribute to the success of the store as a whole
An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles – you will:
Own it and back yourself
Takes responsibility for results and constantly strives to deliver above expectation
Is fearless in the face of adversity and owns their decisions
Think without limits and take the team with you
Continuously pushes own performance and inspires their team to never settle for average
Encourages their team to put forward ideas and creates an environment where colleagues are actively encouraged and celebrated for doing so
Champions others achievements and celebrates success
Don’t hesitate and act with purpose
Acts decisively to give clear direction to their teams, aligning with our purpose, vision and values at all times
Brings an appetite for a challenge even if it means making and learning from mistakes
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3 years Supervisory or Management experience working in a fast paced, high volume retail environment
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Retail Management background
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Ability to positively impact results in sales, payroll and stock loss
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Proven record of developing talented individuals
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Must be able to work well under pressure and to strict deadlines
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Committed to supporting the store manager to achieve the highest store standards and customer service
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Basic rate salary 28,256 per annum
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28 days holiday a year inclusive of bank holidays
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20% Staff Discount across all Frasers group Stores
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40% uniform allowance
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Commission across a wide range of products
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Monthly store KPI bonuses
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Fantastic development opportunities across the group
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Excellent bonus scheme paid monthly
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Cycle to work scheme
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Long service awards
Supervisor - Aylesbury employer: House of Fraser
Contact Detail:
House of Fraser Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Aylesbury
✨Tip Number 1
Familiarize yourself with the key performance indicators (KPIs) relevant to the Supervisor role. Understanding these metrics will help you demonstrate your ability to meet and exceed expectations during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and developed a team in previous roles. This will highlight your capability to inspire others and drive performance.
✨Tip Number 3
Research Frasers Group's core values and think about how you can embody them in your work. Be ready to discuss how you can promote these values within the team and contribute to a positive store culture.
✨Tip Number 4
Prepare to discuss your experience with operational controls, such as payroll management and compliance. Being able to speak confidently about these areas will show that you're ready to take on the responsibilities of the role.
We think you need these skills to ace Supervisor - Aylesbury
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Supervisor position at The Frasers Group. Make sure you understand the key responsibilities and competencies required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your supervisory or management experience in a fast-paced retail environment. Provide specific examples of how you've positively impacted sales, payroll, and team development.
Showcase Leadership Skills: Demonstrate your leadership abilities by sharing instances where you've inspired and motivated a team. Highlight any experience you have in training and coaching others, as this is crucial for the role.
Align with Company Values: Research The Frasers Group's core values and ensure that your application reflects these principles. Use language that shows you embody their culture and are committed to achieving high standards in customer service and store operations.
How to prepare for a job interview at House of Fraser
✨Show Your Leadership Skills
As a Supervisor, you'll need to inspire and motivate your team. Be prepared to share examples of how you've successfully led a team in the past, highlighting your ability to coach and develop others.
✨Understand the Business Metrics
Familiarize yourself with key performance indicators (KPIs) relevant to retail operations. Be ready to discuss how you have previously impacted sales, payroll, and stock loss positively.
✨Demonstrate Problem-Solving Abilities
The role requires quick decision-making and effective problem-solving. Prepare to discuss specific challenges you've faced in a retail environment and how you resolved them while maintaining compliance and customer service standards.
✨Emphasize Your Commercial Awareness
Show that you understand the retail industry and its challenges. Discuss how you keep up with competitors and market trends, and how this knowledge has helped you drive sales and profitability in previous roles.
