At a Glance
- Tasks: Engage customers, provide styling advice, and create luxurious shopping experiences.
- Company: House of Fraser, a dynamic and iconic retail destination since 1849.
- Benefits: Competitive pay, generous staff discounts, and career growth opportunities.
- Other info: Join a team that values bold action and personal responsibility.
- Why this job: Be the face of a premium brand and make lasting customer connections.
- Qualifications: Retail or hospitality experience with a passion for luxury service.
The predicted salary is between 9.9 - 12.1 £ per hour.
House of Fraser is a dynamic and iconic retail destination, originally established in 1849 in Glasgow. Today, our stores are designed as inspirational spaces to explore, connect, and shop, home to unrivalled fashion, beauty, accessories, homeware collections, and more. Rooted in Hugh Fraser's original vision, we combine heritage with innovation and exceptional service.
The Role:
This is premium retail at its most personal. As a Sales Advisor at Frasers, you're the face of the brand, the trusted stylist, the reason customers come back. From a first impression at the door to a styling conversation across the floor, you'll create shopping experiences that feel considered, luxurious, and unmistakably Frasers.
What's In It For You
- Competitive pay that reflects what you bring
- Generous staff discount across Frasers and all Frasers Group brands
- Career growth in a fast-paced, ambitious retail group
- A premium store environment with a customer-first culture
- Training and development to sharpen your craft and grow your career
Job Description
What You'll Do
- Greet and engage every customer with confidence and warmth from the moment they walk in.
- Offer first-contact solutions, whether that's directing to click-and-collect or checking additional stock.
- Provide styling advice and product recommendations through active listening and strong product knowledge.
- Step in to support nearby tills or departments to keep the customer journey seamless.
- Keep visual presentation sharp and stock available through replenishment and stockroom upkeep.
- Get involved in store events and activations, and share feedback to keep us improving.
- Stay alert and compliant with store procedures to support loss prevention.
- Follow health and safety standards at all times.
- Represent Frasers to the highest standard, in service and in personal presentation.
Qualifications
What You'll Bring
- Relevant retail or hospitality experience and a customer-first mindset.
- Confidence and warmth that builds trust and lasting relationships.
- A genuine passion for delivering a luxury shopping experience.
- A target-driven approach and the drive to exceed sales goals.
- A team-first attitude, ready to support other areas of the store when needed.
- Flexibility, reliability, and adaptability in a fast-paced environment.
Additional Information
How We Work
Our values shape every shift, every conversation, every decision: Think Without Limits: Move fast, take bold action, and bring the team with you. Own It and Back Yourself: Take responsibility, master the basics, and drive results. Be Relevant: Stay connected to our people, our partners, and the planet.
Casual Sales Assistant in London employer: House of Fraser
Frasers is an exceptional employer that fosters a vibrant and inclusive work culture, where employees are encouraged to develop their skills in a luxury retail environment. With a strong focus on customer experience and team collaboration, staff members enjoy opportunities for personal growth and career advancement while being part of exciting brand activations in the heart of Belfast. The company values its employees, offering competitive benefits and a supportive atmosphere that makes every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Sales Assistant in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like House of Fraser, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like House of Fraser!
We think you need these skills to ace Casual Sales Assistant in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at House of Fraser, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at House of Fraser and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show House of Fraser that you’re ready to jump in and contribute right away!
How to prepare for a job interview at House of Fraser
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
