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- Tasks: Engage customers, drive sales, and provide exceptional service in a dynamic retail environment.
- Company: Join House of Fraser, a renowned department store with over 170 years of heritage and 500 global brands.
- Benefits: Flexible hours, opportunities for personal development, and a vibrant team culture.
- Why this job: Be part of an exciting brand evolution while enhancing customer experiences and growing your skills.
- Qualifications: Customer-facing experience, passion for retail, and strong communication skills are essential.
- Other info: Hours may vary weekly; no guaranteed hours, perfect for students seeking flexible work.
Casual Sales Assistant – Worcester
Company Description
About House of Fraser:
House of Fraser is a department store group with locations across the UK and Ireland and is one of the best known names on the high street. With a heritage than spans over 170 years and a portfolio of over 500 global brands, we are now entering into an exciting new future of our brand and are looking for dynamic candidates to join our team.
Job Description
The Role of Casual Sales Assistant:
A customer focused role driving customer loyalty and sales through the provision of an individual bespoke service.
The role has accountability for delivering exceptional service to drive personal and business targets. It requires the need to inspire our customer through your belief and love of our products. We are looking for someone who strives to continuously learn and develop their service skills, product knowledge and behaviours in our ever changing retail environment. Successful candidates will take an active role in sharing ideas and identifying opportunities to enhance the store environment and grow the business.
Whilst this is a customer facing role, we require an individual with the flexibility to support colleagues in other areas of the store when required from time to time.
Key Accountabilities:
- To greet and engage with customers on arrival and answer any first queries e.g. where is buy and collect.
- Able to assist customers where security tags have been left on at the barriers
- Able to recognise and support on nearby tills if necessary.
- Deliver a world class customer experience that is unrivalled in the marketplace
- Display excellent attention to detail when helping to style customers by actively listening to their needs
- Introduce customers to and demonstrate enthusiasm for all multi-channel services to drive sales and build customer loyalty
- Resolve queries effectively face-to-face or on the telephone
- Maintain replenishment and achieve excellent stockroom and back of house standards to ensure product availability
- Maintain high standards of personal presentation
- Take an active role in supporting in-store events, providing ideas and feedback on ways to improve.
- Maintains sophisticated retail and visual standards to capture the customers imagination to drive sales
- Takes an active role in loss prevention within the store
- Adheres to all health and safety policies at all times
Qualifications
Essential Skills:
- Relevant customer facing experience which reflects the role
- Can demonstrate a passion for working with customers to enhance their shopping experience
- A desire and ability to deliver sales against targets set
- Ability to communicate confidently with colleagues and customers
- Be a team player
Additional Information
Think without limits – Think fast, fearlessly, and take the team with you.
Own it and back yourself – Own the basics, own your role and own the results.
Be relevant – Relevantto our people, our partners and the planet.
This role has no guaranteed hours of work, hours of work can therefore vary from week to week and as a result there may be weeks when no hours of work are offered.
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Contact Detail:
House of Fraser Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Sales Assistant - Worcester
✨Tip Number 1
Familiarise yourself with House of Fraser's product range and services. Being knowledgeable about the brands and products will help you engage customers effectively and demonstrate your passion during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for the types of interactions you'll have as a Casual Sales Assistant, showcasing your ability to handle queries and provide exceptional service.
✨Tip Number 3
Network with current or former employees of House of Fraser. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
✨Tip Number 4
Demonstrate your flexibility and teamwork skills in your conversations. Since the role requires supporting colleagues in various areas, highlighting your adaptability will show that you're a great fit for the dynamic retail environment.
We think you need these skills to ace Casual Sales Assistant - Worcester
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Casual Sales Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise any relevant customer-facing experience in your CV and cover letter. Provide specific examples of how you've enhanced customer experiences in previous roles, as this is crucial for the position.
Express Passion for Retail: Demonstrate your enthusiasm for the retail environment and the products offered by House of Fraser. Mention any personal experiences or interests that relate to their brand and how you can contribute to their vision.
Highlight Teamwork and Flexibility: Mention your ability to work collaboratively with colleagues and your willingness to support different areas of the store. This shows that you are adaptable and ready to contribute to the team’s success.
How to prepare for a job interview at House of Fraser
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for working with customers. Share specific examples from your past experiences where you went above and beyond to enhance a customer's shopping experience.
✨Demonstrate Flexibility
Highlight your ability to adapt to different roles within the store. Discuss any previous experiences where you supported colleagues in various capacities, showcasing your team player mentality.
✨Know the Brand
Familiarise yourself with House of Fraser and its product offerings. Being knowledgeable about their brands and services will help you engage customers effectively and demonstrate your commitment to the role.
✨Prepare for Common Scenarios
Think about potential customer queries or situations you might encounter, such as handling security tags or assisting with returns. Practising your responses will help you feel more confident during the interview.
