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- Tasks: Engage customers, provide tailored service, and support store operations.
- Company: Join a dynamic retail environment focused on customer loyalty and exceptional service.
- Benefits: Flexible hours, opportunities for personal growth, and a vibrant team culture.
- Why this job: Be part of a team that values creativity, customer connection, and continuous learning.
- Qualifications: Customer-facing experience, passion for service, and strong communication skills required.
- Other info: No guaranteed hours; flexibility is key in this role.
A customer focused role driving customer loyalty and sales through the provision of an individual bespoke service. The role has accountability for delivering exceptional service to drive personal and business targets. It requires the need to inspire our customer through your belief and love of our products. We are looking for someone who strives to continuously learn and develop their service skills, product knowledge and behaviours in our ever changing retail environment. Successful candidates will take an active role in sharing ideas and identifying opportunities to enhance the store environment and grow the business. Whilst this is a customer facing role, we require an individual with the flexibility to support colleagues in other areas of the store when required from time to time.
Key Accountabilities:
- To greet and engage with customers on arrival and answer any first queries e.g. where is buy and collect.
- Able to assist customers where security tags have been left on at the barriers.
- Able to recognise and support on nearby tills if necessary.
- Deliver a world class customer experience that is unrivalled in the marketplace.
- Display excellent attention to detail when helping to style customers by actively listening to their needs.
- Introduce customers to and demonstrate enthusiasm for all multi-channel services to drive sales and build customer loyalty.
- Resolve queries effectively face-to-face or on the telephone.
- Maintain replenishment and achieve excellent stockroom and back of house standards to ensure product availability.
- Maintain high standards of personal presentation.
- Take an active role in supporting in-store events, providing ideas and feedback on ways to improve.
- Maintains sophisticated retail and visual standards to capture the customers imagination to drive sales.
- Takes an active role in loss prevention within the store.
- Adheres to all health and safety policies at all times.
Essential Skills:
- Relevant customer facing experience which reflects the role.
- Can demonstrate a passion for working with customers to enhance their shopping experience.
- A desire and ability to deliver sales against targets set.
- Ability to communicate confidently with colleagues and customers.
- Be a team player.
Additional Information:
Think without limits - Think fast, fearlessly, and take the team with you. Own it and back yourself - Own the basics, own your role and own the results. Be relevant - Relevant to our people, our partners and the planet. This role has no guaranteed hours of work, hours of work can therefore vary from week to week and as a result there may be weeks when no hours of work are offered.
Casual Sales Assistant employer: House of Fraser
Contact Detail:
House of Fraser Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Sales Assistant
✨Tip Number 1
Familiarise yourself with our products and services before the interview. Being able to discuss specific items or promotions shows your enthusiasm and helps you connect with customers more effectively.
✨Tip Number 2
Practice your customer engagement skills. Think of scenarios where you might need to assist a customer and role-play these situations with a friend to build your confidence in delivering exceptional service.
✨Tip Number 3
Showcase your teamwork abilities during the interview. Be ready to share examples of how you've supported colleagues in previous roles, as flexibility is key in this position.
✨Tip Number 4
Prepare some ideas on how to enhance the store environment or improve customer experience. This demonstrates your proactive attitude and willingness to contribute to the team’s success.
We think you need these skills to ace Casual Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer-facing experience. Emphasise any roles where you enhanced the shopping experience or met sales targets, as this aligns with the job's focus on customer loyalty and sales.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for the products. Mention specific examples of how you've inspired customers in previous roles and how you plan to contribute to the store environment.
Showcase Your Flexibility: Since the role requires flexibility to support colleagues, include examples in your application that demonstrate your ability to adapt and work collaboratively in a team setting.
Highlight Continuous Learning: Mention any training or development you've pursued related to customer service or retail. This shows your commitment to improving your skills and adapting to the ever-changing retail environment.
How to prepare for a job interview at House of Fraser
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role's focus on driving customer loyalty.
✨Demonstrate Product Knowledge
Familiarise yourself with the products offered by the company. During the interview, mention any relevant experience or knowledge you have about their products, and be prepared to discuss how you would use that knowledge to enhance the customer experience.
✨Highlight Teamwork and Flexibility
Since the role requires supporting colleagues in various areas of the store, emphasise your ability to work well in a team. Share examples of how you've collaborated with others in previous roles and your willingness to adapt to different tasks as needed.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Practice responses to common retail situations, such as dealing with difficult customers or managing stock levels, to demonstrate your problem-solving skills and ability to deliver a world-class customer experience.
