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For Companies At a Glance
- Tasks: Engage customers, assist with queries, and deliver exceptional service to boost sales.
- Company: Join House of Fraser, a historic department store with over 500 global brands.
- Benefits: Flexible hours, opportunities for skill development, and a dynamic retail environment.
- Why this job: Be part of an exciting team, enhance customer experiences, and contribute to a storied brand.
- Qualifications: Customer-facing experience, passion for retail, and a team player attitude required.
- Other info: Hours may vary weekly; this role offers flexibility and growth opportunities.
About House of Fraser:
House of Fraser is a department store group with locations across the UK and Ireland, known for its heritage spanning over 170 years and a portfolio of over 500 global brands. We are entering an exciting new chapter and are looking for dynamic candidates to join our team.
The Role of Casual Sales Assistant:
This is a customer-focused role aimed at driving customer loyalty and sales through providing personalized service. You will be responsible for delivering exceptional service to meet personal and business targets, inspiring customers through your belief and enthusiasm for our products. We seek individuals eager to learn, develop their skills, product knowledge, and adapt to our evolving retail environment. Successful candidates will actively share ideas and identify opportunities to enhance the store environment and grow the business.
While primarily a customer-facing role, flexibility to support colleagues in other store areas when needed is essential.
Key Accountabilities:
- Greet and engage customers upon arrival and address initial queries (e.g., buy and collect).
- Assist customers with security tags left on at barriers.
- Support on nearby tills if necessary.
- Deliver a world-class customer experience to stand out in the marketplace.
- Help style customers by actively listening to their needs with attention to detail.
- Introduce and demonstrate enthusiasm for all multi-channel services to drive sales and loyalty.
- Resolve queries effectively face-to-face or via telephone.
- Maintain replenishment standards and stockroom organization to ensure product availability.
- Maintain high standards of personal presentation.
- Support in-store events, contribute ideas, and provide feedback for improvements.
- Uphold sophisticated retail and visual standards to attract customers and increase sales.
- Participate in loss prevention initiatives.
- Follow all health and safety policies diligently.
Think without limits—think fast, fearlessly, and lead your team.
Own it and back yourself—own the basics, your role, and the results.
Be relevant—consider our people, partners, and the planet.
This role does not guarantee fixed hours; work hours may vary weekly, and some weeks may have no hours offered.
Essential Skills:
- Relevant customer-facing experience.
- Passion for enhancing the shopping experience.
- Ability to meet sales targets.
- Confident communication with colleagues and customers.
- Team player attitude.
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Casual Sales Assistant employer: House of Fraser
Contact Detail:
House of Fraser Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Sales Assistant
✨Tip Number 1
Familiarise yourself with House of Fraser's product range and brand ethos. This knowledge will not only help you engage customers effectively but also demonstrate your genuine interest in the role during any interactions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail scenario. This will help you become more comfortable with greeting customers, addressing their needs, and providing personalised service.
✨Tip Number 3
Showcase your enthusiasm for sales by preparing examples of how you've successfully met targets in previous roles. Be ready to discuss these experiences in an informal chat or interview setting.
✨Tip Number 4
Be proactive in suggesting ideas for improving the store environment or customer experience. This shows that you're not just looking to fill a position but are genuinely interested in contributing to the team's success.
We think you need these skills to ace Casual Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Casual Sales Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise any relevant customer-facing experience in your CV and cover letter. Provide specific examples of how you've delivered exceptional service or resolved customer queries in previous roles.
Demonstrate Enthusiasm: Express your passion for retail and enhancing the shopping experience in your application. Mention any personal experiences that showcase your enthusiasm for products and customer engagement.
Tailor Your CV and Cover Letter: Customise your CV and cover letter for this specific role. Use keywords from the job description, such as 'team player', 'sales targets', and 'flexibility', to demonstrate that you are a perfect fit for the position.
How to prepare for a job interview at House of Fraser
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role's focus on driving customer loyalty.
✨Demonstrate Flexibility and Team Spirit
Highlight your ability to adapt and support your colleagues in various store areas. Discuss instances where you've worked collaboratively in a team setting, as this is essential for the Casual Sales Assistant role.
✨Know the Brand and Products
Familiarise yourself with House of Fraser's history and the brands they carry. Being knowledgeable about their products will not only impress your interviewers but also show your commitment to enhancing the shopping experience.
✨Prepare for Scenario Questions
Anticipate questions that may ask how you would handle specific customer situations or challenges. Practising your responses will help you convey your problem-solving skills and ability to deliver a world-class customer experience.
