At a Glance
- Tasks: Lead a passionate team in a luxury fragrance boutique to achieve sales targets.
- Company: Join the prestigious House of Creed, known for artisan fragrances.
- Benefits: Enjoy 32 days annual leave, competitive commission, and a clothing allowance.
- Other info: Opportunities for career growth and a diverse, inclusive workplace.
- Why this job: Shape the future of luxury retail while creating unforgettable customer experiences.
- Qualifications: Retail experience in luxury environments and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
About the House of Creed
The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.
About the role
We are seeking a Team Leader for our new Creed Boutique in Manchester, opening in September 2026, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full‑time role, 37.5 hours per week.
Purpose of the role
As the Team Leader in the luxury fragrance retail industry within our boutique, your primary responsibility is to effectively manage the team to achieve all company and store Key Performance Indicators (KPIs). You will work closely with the Boutique Manager and Assistant Boutique Manager to drive business growth.
Line of Reporting
This role reports into the Assistant Boutique Manager.
Key responsibilities
- Drive the team's performance to achieve company productivity targets and individual selling potential.
- Lead by example with exemplary selling skills.
- Encourage positive selling techniques and identify best practices within the team.
- Provide coaching to team members to enhance their individual selling abilities.
- Collaborate with the Boutique and Assistant Boutique Manager on team management and administrative tasks.
- Support and drive promotional activities throughout the year, ensuring the team are motivated, engaged, have excellent product knowledge and service skills relating to the specific activities.
- Efficiently manage testers and samples in the store.
- Ensure cleanliness/hygiene of counters through the team.
- Analyse sales figures and trends to identify potential areas of growth or concern for the brands.
- Provide feedback to Boutique & Assistant Boutique Manager on competitor activities, figures, possible suitable candidates, etc.
Team Management
- Motivate and lead the team, including seasonal staff, to achieve high levels of sales and customer service.
- Identify individual training needs and work with the Boutique & Assistant Boutique Manager to improve team members' performance.
- Keep the team informed and well-versed in product knowledge, boutique policies and procedures.
- Foster a positive and harmonious working environment through praise and positive leadership.
- Address non‑compliance with rules and regulations, utilizing KPIs to support expectations.
Skills/Experience Required
- Previous retail sales experience ideally in a luxury environment.
- Ability to demonstrate a successful track record in leading and motivating a team.
- High levels of attention to detail.
- Experience of dealing with clients/customers.
- Ability to demonstrate a creative flair and problem‑solving skills.
- Excellent communication skills both written and verbal.
- Proficient to use MS Office programs: Word, Excel, Outlook, PowerPoint.
Key Personal Qualities
- Highly organised team player, able to communicate with colleagues at all levels of the business.
- Eager to learn and share knowledge.
- Able to demonstrate a pro‑active attitude and flexible approach.
- Excellent time management, organisation and prioritising skills.
- Ability to empower a team to achieve goals and targets.
- Ability to work effectively to meet deadlines.
Why the House of Creed?
- Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.
- Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.
- Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.
- Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.
Benefits
- 32 days paid annual leave (pro rata for part‑time employees).
- Monthly competitive commission structure.
- Extra day off for your birthday.
- Product allocation with discounted rate.
- Clothing allowance.
- Contribution into company pension.
- Career progression & training.
- Length of service rewards.
Luxury Fragrance Boutique Team Leader in Manchester employer: HOUSE OF CREED
The House of Creed is an exceptional employer, offering a vibrant work culture that celebrates diversity and innovation in the luxury fragrance industry. With a commitment to employee growth, team members benefit from extensive training opportunities, a competitive commission structure, and generous annual leave, all while working in a beautifully designed boutique in Manchester. Join us to not only lead a passionate team but also to be part of a brand that redefines luxury and values every individual's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Fragrance Boutique Team Leader in Manchester
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into the House of Creed's history and their unique fragrances. This will not only impress your interviewers but also show your genuine passion for luxury.
✨Tip Number 2
Practice your selling skills! Since this role is all about leading a team to achieve sales targets, brush up on your selling techniques. Role-play with a friend or family member to get comfortable with showcasing products and handling customer queries.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and expectations. Plus, it might just give you an edge in your application process!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can tailor your submission to highlight how your experience aligns with the luxury retail environment at Creed.
We think you need these skills to ace Luxury Fragrance Boutique Team Leader in Manchester
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for luxury fragrances shine through! Share any experiences or stories that highlight your enthusiasm for the industry and how it aligns with our values at the House of Creed.
Highlight Your Leadership Skills:As a Team Leader, we want to see how you've motivated and managed teams in the past. Use specific examples in your application to demonstrate your ability to lead by example and drive performance.
Be Detail-Oriented:Attention to detail is key in our luxury environment. Make sure your application is polished and free of errors. This shows us you care about quality and professionalism, just like we do at the House of Creed.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our new boutique in Manchester!
How to prepare for a job interview at HOUSE OF CREED
✨Know Your Fragrances
Before the interview, make sure you have a solid understanding of the House of Creed's fragrance offerings. Familiarise yourself with their unique ingredients and scent profiles. This knowledge will not only impress your interviewers but also show your genuine passion for luxury fragrances.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or motivated others. Highlight specific situations where you drove performance or improved sales. This will demonstrate your capability to manage and inspire a team in the boutique environment.
✨Emphasise Customer Experience
Luxury retail is all about the customer experience. Be ready to discuss how you would enhance customer interactions in the boutique. Share ideas on creating a welcoming atmosphere and providing exceptional service that aligns with the House of Creed's values.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions. Inquire about the team dynamics, training opportunities, or how the boutique plans to engage with customers. This shows your interest in the role and helps you gauge if it's the right fit for you.
