At a Glance
- Tasks: Engage customers with luxury fragrances and deliver exceptional service at Selfridges.
- Company: Join the prestigious House of Creed, a leader in artisan perfumes.
- Benefits: Enjoy 32 days annual leave, competitive commission, and career progression opportunities.
- Other info: Diverse applicants encouraged; Mandarin skills are a plus!
- Why this job: Be part of a luxury brand and shape unforgettable customer experiences.
- Qualifications: Experience in luxury retail and a passion for beauty products are essential.
The predicted salary is between 30000 - 40000 £ per year.
About the House of Creed
The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.
About the role
We are seeking a Luxury Brand Ambassador for our Creed counter in Selfridges Oxford Street London, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 37.5 hours per week.
Purpose of the role
As a Luxury Brand Ambassador for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service.
Key responsibilities
- Product Knowledge: Develop a deep understanding of our brand, including fragrances, ingredients, and heritage, to effectively engage customers and drive sales.
- Sales Excellence: Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.
- Customer Service: Deliver exceptional customer service to create memorable experiences and foster brand loyalty.
- Visual Presentation: Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards.
Skills/Experiences desired
- Exceptional communication and interpersonal skills.
- Proven experience in luxury retail or a similar customer-facing role.
- Passion for the luxury brand and a commitment to delivering an exceptional customer experience.
- Goal-oriented with a track record of meeting and exceeding sales targets.
- Ability to work effectively in a fast-paced environment.
- Flexibility to work weekends and holidays as needed.
- Passion for fragrance or beauty products is a plus.
We value diversity and encourage applicants from all backgrounds to apply. Mandarin language proficiency is highly beneficial and will be considered a significant advantage to interact more effectively with our diverse customer base.
This role is based in Selfridges London W1.
Benefits
- 32 days paid annual leave (pro rata for part time employees)
- Monthly competitive commission structure
- Extra day off for your birthday
- Product allocation with discounted rate
- Clothing allowance
- Contribution into company pension
- Career progression & Training
- Length of service rewards
The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.
Luxury Brand Ambassador - Full Time - Selfridges Oxford Street London employer: HOUSE OF CREED
The House of Creed is an exceptional employer, offering a vibrant work culture at the iconic Selfridges Oxford Street in London. With a commitment to employee growth through comprehensive training and career progression opportunities, we provide a competitive benefits package that includes generous annual leave, a monthly commission structure, and unique perks like product allocation and a clothing allowance. Join us to be part of a luxury brand that values diversity and empowers its team to deliver unparalleled customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Brand Ambassador - Full Time - Selfridges Oxford Street London
✨Tip Number 1
Get to know the House of Creed inside out! Dive deep into their fragrances, ingredients, and heritage. This knowledge will not only impress during interviews but also help you connect with customers if you land the role.
✨Tip Number 2
Practice your storytelling skills! Being able to share the unique features and benefits of Creed's products in an engaging way can set you apart from other candidates. Think about how you would describe your favourite fragrance to a friend.
✨Tip Number 3
Showcase your passion for luxury retail! Whether it’s through your previous experiences or your enthusiasm for the brand, let that shine through in conversations. We want to see that you’re genuinely excited about the opportunity!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Luxury Brand Ambassador - Full Time - Selfridges Oxford Street London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for luxury brands shine through! Share why you’re excited about the House of Creed and how you connect with our values. We want to see your enthusiasm for fragrances and customer service!
Tailor Your CV:Make sure your CV is tailored to highlight your experience in luxury retail or customer-facing roles. We’re looking for specific examples of how you’ve met sales targets and delivered exceptional service. Show us what makes you stand out!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story. Use it to explain why you’re the perfect fit for the Luxury Brand Ambassador role. Be personal, engaging, and don’t forget to mention any relevant skills, like language proficiency, that could give you an edge!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the House of Creed!
How to prepare for a job interview at HOUSE OF CREED
✨Know Your Fragrances
Dive deep into the world of Creed's fragrances before your interview. Familiarise yourself with the key ingredients, the stories behind each scent, and the brand's heritage. This knowledge will not only impress your interviewers but also show your genuine passion for the luxury brand.
✨Master the Art of Storytelling
As a Luxury Brand Ambassador, storytelling is crucial. Prepare to share engaging narratives about the fragrances and how they can enhance a customer's experience. Practice weaving in personal anecdotes or experiences that relate to the products, making your pitch more relatable and memorable.
✨Showcase Your Sales Skills
Be ready to discuss your previous sales experiences and how you've exceeded targets in the past. Use specific examples to illustrate your proactive customer engagement strategies. Highlight any techniques you’ve used to create memorable customer experiences that foster loyalty.
✨Dress the Part
Since you're applying for a luxury brand, your appearance matters. Dress elegantly and professionally for the interview, reflecting the brand's image. This not only shows respect for the company but also demonstrates your understanding of the luxury retail environment.
