At a Glance
- Tasks: Engage customers with luxury fragrances and deliver exceptional service.
- Company: Join the prestigious House of Creed at Selfridges London.
- Benefits: Enjoy 32 days annual leave, commission, and a clothing allowance.
- Other info: Diverse environment with career progression and training opportunities.
- Why this job: Be part of a luxury brand and shape unforgettable customer experiences.
- Qualifications: Experience in luxury retail and a passion for beauty products.
The predicted salary is between 30000 - 40000 £ per year.
About the House of Creed
The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.
About the role
We are seeking a Luxury Brand Ambassador for our Creed counter in Selfridges Oxford Street London, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 37.5 hours per week.
Purpose of the role
As a Luxury Brand Ambassador for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service.
Key responsibilities
- Product Knowledge: Develop a deep understanding of our brand, including fragrances, ingredients, and heritage, to effectively engage customers and drive sales.
- Sales Excellence: Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.
- Customer Service: Deliver exceptional customer service to create memorable experiences and foster brand loyalty.
- Visual Presentation: Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards.
Skills/Experiences desired
- Exceptional communication and interpersonal skills.
- Proven experience in luxury retail or a similar customer-facing role.
- Passion for the luxury brand and a commitment to delivering an exceptional customer experience.
- Goal-oriented with a track record of meeting and exceeding sales targets.
- Ability to work effectively in a fast-paced environment.
- Flexibility to work weekends and holidays as needed.
- Passion for fragrance or beauty products is a plus.
We value diversity and encourage applicants from all backgrounds to apply. Mandarin language proficiency is highly beneficial and will be considered a significant advantage to interact more effectively with our diverse customer base.
This role is based in Selfridges London W1.
Benefits
- 32 days paid annual leave (pro rata for part time employees)
- Monthly competitive commission structure
- Extra day off for your birthday
- Product allocation with discounted rate
- Clothing allowance
- Contribution into company pension
- Career progression & Training
- Length of service rewards
The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.
Luxury Brand Ambassador — Elevate Fragrance Experience employer: HOUSE OF CREED
The House of Creed is an exceptional employer, offering a vibrant work culture that celebrates luxury and craftsmanship in the heart of London at Selfridges. With generous benefits including 32 days of paid annual leave, a competitive commission structure, and ample opportunities for career progression and training, we empower our Luxury Brand Ambassadors to thrive while delivering unparalleled customer experiences. Join us to be part of a prestigious brand that values diversity and fosters personal growth in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Brand Ambassador — Elevate Fragrance Experience
✨Tip Number 1
Get to know the House of Creed inside out! Dive deep into their fragrances, ingredients, and heritage. This knowledge will not only impress during interviews but also help you connect with customers if you land the role.
✨Tip Number 2
Practice your storytelling skills! Being able to share the unique features and benefits of each fragrance in an engaging way can set you apart from other candidates. Remember, it’s all about creating that luxurious experience!
✨Tip Number 3
Showcase your passion for luxury retail! Whether it's through your previous experiences or your enthusiasm during interviews, let your love for the brand shine through. We want to see that you’re genuinely excited about the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Luxury Brand Ambassador — Elevate Fragrance Experience
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for luxury brands and fragrances shine through. We want to see your enthusiasm for the House of Creed and how you can bring that passion to our team.
Tailor Your Experience:Make sure to highlight any relevant experience in luxury retail or customer service. We’re looking for candidates who can demonstrate their ability to engage customers and drive sales, so be specific about your achievements!
Be Personable:Your communication skills are key! Use a friendly and engaging tone in your application. We want to get a sense of your personality and how you would connect with our customers at Selfridges.
Apply Through Our Website:Don’t forget to submit your application through our official website. It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity with the House of Creed!
How to prepare for a job interview at HOUSE OF CREED
✨Know Your Fragrance Stuff
Dive deep into the world of Creed fragrances before your interview. Familiarise yourself with the ingredients, the heritage of the brand, and the unique stories behind each scent. This knowledge will not only impress but also show your genuine passion for the luxury brand.
✨Show Off Your Sales Skills
Prepare to discuss your previous sales experiences and how you’ve exceeded targets in the past. Think of specific examples where your storytelling skills helped engage customers and drive sales. This is your chance to shine a light on your sales excellence!
✨Customer Service is Key
Be ready to share instances where you delivered exceptional customer service. Think about how you created memorable experiences for customers and fostered loyalty. Highlighting your interpersonal skills will demonstrate that you can uphold the prestige of the House of Creed.
✨Visual Merchandising Matters
Understand the importance of visual presentation in luxury retail. Be prepared to discuss how you would maintain the impeccable standards of the Creed counter. Showing that you appreciate the aesthetics of the brand will resonate well with the interviewers.
