At a Glance
- Tasks: Engage customers with luxury products and deliver exceptional service.
- Company: Join the iconic Balenciaga brand under Kering Beauté.
- Benefits: Enjoy 32 days leave, competitive commission, and a clothing allowance.
- Why this job: Be part of a team redefining luxury and driving innovation.
- Qualifications: Passion for luxury retail and strong communication skills required.
- Other info: Flexible roles available in a dynamic, diverse environment.
The predicted salary is between 30000 - 42000 £ per year.
About us
Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique. Today it continues to uphold the vision of the House through boundary-pushing collections including women's and men's ready-to-wear, accessories, and objets d'art. The brand's unprecedented interactions with the expanding digital realm, material developments, and today's social responsibilities keep it at the forefront of modernity.
Welcome to Kering Beauté
Established in 2023, Kering Beauté aims to create value for the Group and its Houses. Bolstered by its industry-leading team, the entity seeks to support the Group's Houses to develop their Beauty businesses to become growth drivers. The new entity's teams place innovation and creativity at the heart of their business model to fashion tomorrow's Beauty—at once sustainable and responsible.
Kering is committed to building a diverse workforce. We believe diversity in all its forms—gender, age, nationality, culture, religious beliefs and sexual orientation—enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
About the roles
We are seeking Account Managers and Full Time and Part Time Luxury Brand Ambassadors for our exciting new Balenciaga Counters in Selfridges London and Birmingham. With a passion for luxury and fashion, the drive and determination to make a difference and the desire to shape the future of our business. There are various Full Time and Part Time roles available.
Purpose of the roles
As an Account Manager or Luxury Brand Ambassador for Balenciaga, you play a pivotal role in upholding the brand's reputation and delivering unparalleled consistent customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service.
Key responsibilities
- Product Knowledge: Develop a deep understanding of our brand, including fragrances, ingredients, and heritage of the brand, to effectively engage customers and drive sales.
- Sales Excellence: Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.
- Customer Service: Deliver exceptional customer service to create memorable experiences and foster brand loyalty.
- Visual Presentation: Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards.
Skills/Experiences desired
- Exceptional communication and interpersonal skills.
- Proven experience in luxury retail or a similar customer-facing role.
- Passion for the luxury brand and a commitment to delivering an exceptional customer experience.
- Goal-oriented with a track record of meeting and exceeding sales targets.
- Ability to work effectively in a fast-paced environment.
- Flexibility to work weekends and holidays as needed.
- Passion for fashion, fragrance or beauty products is a plus.
Why Balenciaga?
- Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.
- Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.
- Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.
- Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.
Benefits
- 32 days paid annual leave (pro rata for part time employees)
- Monthly competitive commission structure
- Extra day off for your birthday
- Product allocation with discounted rate
- Clothing allowance
- Contribution into company pension
- Career progression & Training
- Length of service rewards
Balenciaga Account Managers & Luxury Brand Ambassadors Full & Part Time - London & Birmingham employer: HOUSE OF CREED
Contact Detail:
HOUSE OF CREED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Balenciaga Account Managers & Luxury Brand Ambassadors Full & Part Time - London & Birmingham
✨Tip Number 1
Get to know Balenciaga inside out! Dive into the brand's history, its latest collections, and what makes it tick. This knowledge will help you connect with customers and show your passion during interviews.
✨Tip Number 2
Practice your storytelling skills! When you're chatting with potential employers or customers, being able to weave a compelling narrative about the products can really set you apart. Make those fragrances and fashion pieces come alive!
✨Tip Number 3
Network like a pro! Attend fashion events, connect with industry professionals on LinkedIn, and don’t hesitate to reach out to current employees at Balenciaga. Building relationships can open doors that applications alone can't.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Balenciaga family. Let’s make it happen!
We think you need these skills to ace Balenciaga Account Managers & Luxury Brand Ambassadors Full & Part Time - London & Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for luxury and fashion shine through! We want to see how excited you are about the Balenciaga brand and what it represents.
Tailor Your CV: Make sure your CV is tailored to highlight your experience in luxury retail or customer service. We’re looking for those standout moments where you’ve gone above and beyond to create exceptional customer experiences.
Be Authentic: Don’t be afraid to show your personality in your application. We value diversity and want to know what makes you unique and how you can contribute to our vibrant team at Balenciaga.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at HOUSE OF CREED
✨Know Your Brand Inside Out
Before your interview, dive deep into Balenciaga's history, products, and values. Familiarise yourself with their latest collections and innovations. This knowledge will not only impress the interviewers but also show your genuine passion for the brand.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you've exceeded targets in the past. Think of specific examples where you engaged customers effectively or created memorable shopping experiences. This will demonstrate your ability to drive sales as a Luxury Brand Ambassador.
✨Practice Exceptional Customer Service Scenarios
Anticipate questions about customer service and be ready to share how you would handle various situations. Think about times when you went above and beyond for a customer. Highlighting your commitment to delivering exceptional service will resonate well with the interviewers.
✨Dress to Impress
As this role is in luxury retail, your appearance matters. Dress in a way that reflects the elegance and style of Balenciaga. This not only shows your understanding of the brand but also sets a positive tone for the interview.
