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- Tasks: Lead a luxury team, create unforgettable customer experiences, and drive sales success.
- Company: Join the prestigious House of Creed, a leader in artisan fragrances.
- Benefits: Enjoy 32 days annual leave, competitive commission, and career progression opportunities.
- Why this job: Shape the future of luxury retail while inspiring a passionate team.
- Qualifications: Retail management experience in luxury environments and strong leadership skills.
- Other info: Diverse and inclusive workplace with a focus on innovation and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
About the House of Creed
The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.
About the role
We are seeking an Account Manager for our Creed counter in Selfridges, W1 London, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full‐time role 5 days, 37.5 hours per week.
Purpose of the role
This role supports the Business Manager in the achievement of objectives set by the Company. The Account Manager plays a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. The role drives success in KPIs for the account through management, motivation, coaching and development of the team. The Account Manager will support the Business Manager in all aspects of running the business and will efficiently take control of the business in the Business Manager's absence.
Line of Reporting
This role reports into the Business Manager with the Luxury Brand Ambassadors reporting into the Account Manager.
Key responsibilities
- Support the Business Manager in creating a luxurious customer experience which exceeds customary standards and service levels.
- Lead, coach and inspire the team to ensure they embrace their roles with dedication, commitment, and passion to provide high levels of service.
- Achieve sales and KPI targets as directed by the Business Manager.
- Communicate a clear brand experience and liaise with all support functions within the business.
- Maintain excellent standards in all areas of operational activity and drive sales and profitability through the performance and development of the team.
- Demonstrate strong clienteling skills - build a loyal customer network, plan and attend client networking events.
- Develop a strong sales plan, set financial targets and KPIs for the team with the Business Manager.
- Review performance data with the Business Manager to monitor and measure departmental productivity and goal achievement.
- Support the Business Manager in managing stock levels in line with sales forecasts and budgets.
- Collaborate with the Business Manager to conduct probationary reviews, employee appraisals and general performance feedback sessions.
- Motivate and supervise the team through a positive leadership style.
Skills/Experience Required
- Previous retail sales management experience ideally in a luxury environment.
- Ability to demonstrate a successful track record in leading and managing a team.
- High levels of attention to detail.
- Excellent communication skills both written and verbal.
- Proficient in MS Office programs: Word, Excel, Outlook, PowerPoint.
Key Personal Qualities
- Highly organised team player.
- Eager to learn and share knowledge.
- Excellent time management, organisation, and prioritising skills.
- Ability to work effectively to meet deadlines.
Why the House of Creed?
- Luxury Redefined: We offer an unparalleled luxury experience that goes beyond expectations.
- Innovation: Be part of a team that thrives on pushing boundaries.
- Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity.
- Career Development: There are plentiful opportunities for professional development and career growth.
Benefits
- 32 days paid annual leave (pro rata for part time employees).
- Monthly competitive commission structure.
- Extra day off for your birthday.
- Product allocation with discounted rate.
- Clothing allowance.
- Contribution into company pension.
- Career progression & Training.
- Length of service rewards.
Account Manager - Selfridges w1 in London employer: HOUSE OF CREED
Contact Detail:
HOUSE OF CREED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Selfridges w1 in London
✨Tip Number 1
Network like a pro! Reach out to people in the luxury retail space, especially those connected to Creed or Selfridges. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show your passion for luxury! When you get the chance to meet potential employers, let your enthusiasm shine through. Share your thoughts on the latest trends in luxury fragrances and how you can contribute to the brand's success.
✨Tip Number 3
Prepare for interviews by role-playing common scenarios. Think about how you'd handle team motivation or customer service challenges. This will help you demonstrate your leadership skills and problem-solving abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the House of Creed family.
We think you need these skills to ace Account Manager - Selfridges w1 in London
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury shine through! Share experiences that highlight your dedication to providing exceptional customer service and how you can contribute to the luxurious experience at Creed.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight relevant retail management experience, especially in luxury environments, and demonstrate how your skills align with the responsibilities of the Account Manager position.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to communicate your achievements and skills, making it easy for us to see why you’d be a great fit for the team at Creed.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will go straight to us, ensuring it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at HOUSE OF CREED
✨Know Your Brand Inside Out
Before the interview, dive deep into the House of Creed's history, values, and product range. Understanding the brand's luxury positioning and unique selling points will help you articulate how you can contribute to maintaining its prestige.
✨Showcase Your Leadership Skills
As an Account Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully motivated and developed a team. Highlight your coaching style and how you’ve driven performance in a retail environment.
✨Demonstrate Customer-Centric Thinking
Be ready to discuss how you would create an exceptional customer experience at the Creed counter. Think of specific strategies or initiatives you could implement to exceed customer expectations and build loyalty.
✨Prepare for KPI Discussions
Since achieving sales and KPIs is crucial, come prepared with insights on how you’ve met or exceeded targets in previous roles. Be ready to discuss your approach to setting financial goals and monitoring performance data.