At a Glance
- Tasks: Lead a team, drive sales, and deliver exceptional customer experiences in a luxury fragrance boutique.
- Company: Join the prestigious House of Creed, known for its luxury fragrances.
- Benefits: Enjoy 32 days annual leave, competitive commission, and a clothing allowance.
- Other info: Great career progression opportunities and a supportive, inclusive work environment.
- Why this job: Be part of an exciting new boutique opening and make a real impact in luxury retail.
- Qualifications: Retail management experience, especially in luxury fragrances, and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Boutique Manager to join our new Boutique in Canary Wharf opening in September 2026. The role requires a strong focus on driving sales, delivering exceptional customer service and managing a team of Luxury Brand Ambassadors. This is a full‑time position (5 days, 37.5 hours per week).
Key Responsibilities
- Product Knowledge and Team Leadership: Develop a comprehensive understanding of Creed Fragrances and ensure your team is equally knowledgeable; provide guidance, motivation and ongoing training to Luxury Brand Ambassadors.
- Sales Excellence and Stock Management: Strategically achieve sales targets and maintain optimal stock levels; deliver exceptional customer service, create memorable experiences and foster brand loyalty; uphold impeccable visual‑merchandising standards at the fragrance counter.
- Relationship Management: Cultivate and maintain strong relationships with stakeholders, both internally and externally; collaborate with external agencies to execute promotional activities effectively.
- Compliance and Administration: Ensure adherence to company policies and streamline administrative processes for efficiency.
- Market Awareness: Stay informed about industry trends and provide strategic insights to enhance business performance.
- Communication and Reporting: Maintain transparent communication channels with superiors and stakeholders; provide regular reports on sales performance and relevant activities.
- Leadership and Motivation: Exemplify positive leadership qualities, address challenges within the team promptly, and clearly communicate expectations while offering ongoing support and guidance.
- Promotional Activities: Identify and capitalise on promotional opportunities to maximise brand visibility and sales; collaborate with relevant parties to ensure the success of promotional initiatives.
Qualifications and Skills
- Proven track record in retail sales and management, particularly within the luxury fragrance or beauty sector.
- Exceptional leadership abilities and effective team‑management skills.
- Extensive knowledge of luxury products with a focus on fragrances.
- Demonstrated ability to exceed sales targets and drive business growth.
- Strong organisational skills and proficiency in administrative tasks.
- Familiarity with retail industry regulations and compliance standards.
Line of Reporting
This role reports into the Sales and Education Manager.
Benefits
- 32 days paid annual leave (pro rata for part‑time employees).
- Monthly competitive commission structure.
- Extra day off for your birthday.
- Product allocation at discounted rates.
- Clothing allowance.
- Company pension contribution.
- Career progression and training.
- Length‑of‑service rewards.
The House of Creed is an equal‑opportunity employer and we encourage candidates from all backgrounds to apply.
Boutique Manager - Canary Wharf Boutique employer: HOUSE OF CREED
The House of Creed offers a unique opportunity to work as a Luxury Brand Ambassador in the vibrant setting of John Lewis Cheadle, where passion for luxury retail meets exceptional customer service. Our supportive work culture fosters personal growth and development, ensuring that every team member can thrive while contributing to our brand's prestigious reputation. Enjoy flexible part-time hours and be part of a dynamic team dedicated to delivering unforgettable experiences to our customers.
