About the role
We are seeking a Boutique Manager to join our new Boutique in Canary Wharf opening in September 2026. The role requires a strong focus on driving sales, delivering exceptional customer service and managing a team of Luxury Brand Ambassadors. This is a full‑time position (5 days, 37.5 hours per week).
Key Responsibilities
- Product Knowledge and Team Leadership: Develop a comprehensive understanding of Creed Fragrances and ensure your team is equally knowledgeable; provide guidance, motivation and ongoing training to Luxury Brand Ambassadors.
- Sales Excellence and Stock Management: Strategically achieve sales targets and maintain optimal stock levels; deliver exceptional customer service, create memorable experiences and foster brand loyalty; uphold impeccable visual‑merchandising standards at the fragrance counter.
- Relationship Management: Cultivate and maintain strong relationships with stakeholders, both internally and externally; collaborate with external agencies to execute promotional activities effectively.
- Compliance and Administration: Ensure adherence to company policies and streamline administrative processes for efficiency.
- Market Awareness: Stay informed about industry trends and provide strategic insights to enhance business performance.
- Communication and Reporting: Maintain transparent communication channels with superiors and stakeholders; provide regular reports on sales performance and relevant activities.
- Leadership and Motivation: Exemplify positive leadership qualities, address challenges within the team promptly, and clearly communicate expectations while offering ongoing support and guidance.
- Promotional Activities: Identify and capitalise on promotional opportunities to maximise brand visibility and sales; collaborate with relevant parties to ensure the success of promotional initiatives.
Qualifications and Skills
- Proven track record in retail sales and management, particularly within the luxury fragrance or beauty sector.
- Exceptional leadership abilities and effective team‑management skills.
- Extensive knowledge of luxury products with a focus on fragrances.
- Demonstrated ability to exceed sales targets and drive business growth.
- Strong organisational skills and proficiency in administrative tasks.
- Familiarity with retail industry regulations and compliance standards.
Line of Reporting
This role reports into the Sales and Education Manager.
Benefits
- 32 days paid annual leave (pro rata for part‑time employees).
- Monthly competitive commission structure.
- Extra day off for your birthday.
- Product allocation at discounted rates.
- Clothing allowance.
- Company pension contribution.
- Career progression and training.
- Length‑of‑service rewards.
The House of Creed is an equal‑opportunity employer and we encourage candidates from all backgrounds to apply.
