Assistant Boutique Manager - Creed Boutique Canary Wharf

We are seeking an Assistant Boutique Manager for our new Creed Boutique in Canary Wharf opening in September 2026. This is a full-time role of 37.5 hours per week.

Purpose of the role

This role supports the Boutique Manager in achieving objectives set by the Company. The Assistant Boutique Manager upholds brand prestige and delivers an unparalleled customer experience while driving success in KPIs for the boutique through management, motivation, coaching, and development of the team. The Assistant Manager also manages the business in the Boutique Manager’s absence.

Line of Reporting

This role reports to the Boutique Manager. Luxury Brand Ambassadors report to the Assistant Boutique Manager.

Key Responsibilities

• Support the Boutique Manager in creating a luxurious customer experience which exceeds customary standards and service levels, ensuring that the customer service experience is constantly delivered.
• Lead, coach and inspire the team to ensure they embrace their roles with dedication, commitment, and passion to provide high levels of service to our customers to required standards using the tools and training provided.
• Liaise with our Retail Training Team to ensure all team members participate in relevant training courses to provide consistent customer service aligned to global guidelines.
• Achieve sales and KPI targets as directed by the Boutique Manager, sharing with the team in a motivational and achievable manner.
• Communicate a clear brand experience and liaise with all support functions within the business.
• Maintain excellent standards in all areas of operational activity and drive sales and profitability through the performance and development of the team, whilst managing boutique budgets in conjunction with the Head of Retail.
• Demonstrate strong clienteling skills – build a loyal customer network, plan and attend client networking events in and outside the store.
• Develop a strong sales plan, set financial targets and KPIs for the team with the Boutique Manager.
• Review performance data with the Boutique Manager that includes financial, sales, and activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness.
• Work directly with the team to ensure sales targets are met.
• Ensure all Creed Boutique web orders are processed and dispatched on a timely basis with orders wrapped and packed according to company guidelines.
• Support the Boutique Manager in managing stock levels in line with sales forecasts and budgets.
• Support the Boutique Manager in monitoring stock shrinkage and taking pro‑active steps to reduce shrinkage wherever possible.
• Maintain awareness of market trends in the retail industry, understand forthcoming customer initiatives and monitor relevant competitors, discussing with the Boutique Manager ways to build the business.
• Ensure health and safety, legal and security issues are processed in a timely manner.
• Talent acquisition: collaborate with the Boutique Manager to conduct probationary reviews, employee appraisals and general performance feedback sessions.
• Develop the team to provide business continuity and people development; manage daily team‑related people matters, absence, sickness, holidays, rotas and lead by example at all times.
• Ensure the team is educated in using on‑counter technology to further support the business.
• Motivate and supervise the team through a positive leadership style to build a harmonious working environment with regular updates on all aspects of their role and business performance.
• Manage situations that require attention, e.g. personal grooming, punctuality, poor attendance, weak sales performance.

Skills / Experience Required

• Previous retail sales management experience ideally in a luxury environment.
• Ability to demonstrate a successful track record in leading and managing a team.
• High levels of attention to detail.
• Experience of dealing with clients/customers.
• Ability to demonstrate a creative flair and problem‑solving skills.
• Excellent communication skills both written and verbal.
• Proficient in using MS Office programs: Word, Excel, Outlook, Powerpoint.

Key Personal Qualities

• Highly organised team player, able to communicate with colleagues at all levels of the business.
• Eager to learn and share knowledge.
• Able to demonstrate a proactive attitude and flexible approach.
• Excellent time management, organisation, and prioritising skills.
• To empower a team to achieve goals and targets.
• Ability to work effectively to meet deadlines.

This role is based in the Creed Boutique in Canary Wharf.

Benefits

• 32 days paid annual leave (pro rata for part time employees)
• Monthly competitive commission structure
• Extra day off for your birthday
• Product allocation with discounted rate
• Clothing allowance
• Contribution into company pension
• Career progression & Training
• Length of service rewards

Equal Opportunity Employer

The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you can demonstrate expertise in the above areas, we look forward to receiving your application.