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- Tasks: Lead a team to drive sales and deliver exceptional customer service in luxury fragrances.
- Company: Join the prestigious House of Creed at Harvey Nichols Knightsbridge.
- Benefits: Enjoy 32 days annual leave, competitive commission, and a clothing allowance.
- Why this job: Be part of a luxury experience that redefines fragrance and fosters creativity.
- Qualifications: Proven retail sales experience and strong leadership skills in luxury sectors.
- Other info: Opportunities for career growth and professional development await you.
The predicted salary is between 36000 - 60000 £ per year.
Overview
About the House of Creed
The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.
About the role
We are seeking an Account Manager to join our esteemed department store in Harvey Nichols Knightsbridge, tasked with overseeing our Creed Fragrance division. This role requires a strong focus on driving sales, delivering exceptional customer service and managing a team of Luxury Brand Ambassadors. If you possess a passion for luxury products, and robust leadership capabilities, we encourage you to apply for this pivotal position. This is a full-time role 5 days, 37.5 hours per week.
Responsibilities
- Product Knowledge and Team Leadership: Develop a comprehensive understanding of Creed Fragrances and ensure your team is equally knowledgeable. Provide guidance, motivation and ongoing training to Luxury Brand Ambassadors.
- Sales Excellence and Stock Management: Strategically achieve sales targets and maintain optimal stock levels. Deliver exceptional customer service to create memorable experiences and foster brand loyalty. Uphold impeccable standards of visual merchandising at the fragrance counter.
- Relationship Management: Cultivate and maintain strong relationships with stakeholders, both internally and externally. Collaborate with external agencies to execute promotional activities effectively.
- Compliance and Administration: Ensure adherence to company policies and streamline administrative processes for efficiency.
- Market Awareness: Stay informed about industry trends and provide strategic insights to enhance business performance.
- Communication and Reporting: Maintain transparent communication channels with superiors and stakeholders. Provide regular reports on sales performance and relevant activities.
- Leadership and Motivation: Exemplify positive leadership qualities and promptly address any challenges within the team. Clearly communicate expectations and provide ongoing support and guidance.
- Promotional Activities: Identify and capitalise on promotional opportunities to maximise brand visibility and sales. Collaborate with relevant parties to ensure the success of promotional initiatives.
Qualifications and Skills
- Proven track record in retail sales and management, particularly within the luxury fragrance or beauty sector.
- Exceptional leadership abilities and effective team management skills.
- Extensive knowledge of luxury products, with a focus on fragrances.
- Demonstrate ability to exceed sales targets and drive business growth.
- Strong organisational skills and proficiency in administrative tasks.
- Familiarity with retail industry regulations and compliance standards
Line of reporting
This role reports into the Sales and Education Manager
Why the House of Creed?
Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.
Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.
Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.
Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.
Job Applicant Privacy Policy
Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s).
The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.
This role is based in Harvey Nichols Knightsbridge.
Benefits
- 32 days paid annual leave (pro rata for part time employees)
- Monthly competitive commission structure
- Extra day off for your birthday
- Product allocation with discounted rate
- Clothing allowance
- Contribution into company pension
- Career progression & Training
- Length of service rewards
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Account Manager - Harvey Nichols Knightsbridge employer: HOUSE OF CREED
Contact Detail:
HOUSE OF CREED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Harvey Nichols Knightsbridge
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into the House of Creed's history and their fragrance offerings. This will not only impress your interviewers but also show your genuine passion for luxury products.
✨Tip Number 2
Practice your sales pitch! Since this role is all about driving sales, prepare a few examples of how you've exceeded targets in the past. We want to hear about your strategies and how you can bring that success to Creed.
✨Tip Number 3
Show off your leadership skills! Think of times when you've motivated a team or resolved conflicts. Share these stories during your interview to demonstrate that you're ready to lead the Luxury Brand Ambassadors.
✨Tip Number 4
Don’t forget to network! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and might even help you get a foot in the door. And remember, apply through our website for the best chance!
We think you need these skills to ace Account Manager - Harvey Nichols Knightsbridge
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury products shine through! We want to see how your enthusiasm for fragrances and the luxury market can contribute to our team at Creed.
Highlight Your Leadership Skills: As an Account Manager, strong leadership is key. Make sure to showcase your experience in managing teams and driving sales. We’re looking for someone who can motivate and inspire others!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with the role at Creed. It shows us you’re genuinely interested.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Harvey Nichols Knightsbridge!
How to prepare for a job interview at HOUSE OF CREED
✨Know Your Fragrances
Before the interview, dive deep into the world of Creed fragrances. Familiarise yourself with their key products, ingredients, and what sets them apart in the luxury market. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you motivated your team to achieve sales targets or improve customer service. This will demonstrate your capability to lead the Luxury Brand Ambassadors effectively.
✨Emphasise Customer Experience
Think about how you can create memorable experiences for customers. Be ready to discuss strategies you've used in the past to enhance customer service and build brand loyalty. This aligns perfectly with the role's focus on delivering exceptional service.
✨Stay Updated on Trends
Research current trends in the luxury fragrance industry. Being able to discuss these trends and how they might impact sales or marketing strategies will show that you're proactive and knowledgeable, which is crucial for the Account Manager position.