At a Glance
- Tasks: Lead a professional team while managing diverse constituent queries and complex cases.
- Company: Join a dynamic office supporting the community and making a difference.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Work in a fast-paced environment with a focus on community engagement.
- Why this job: Make a real impact in people's lives while developing your leadership skills.
- Qualifications: Experience in casework or customer service with strong communication skills.
The predicted salary is between 29700 - 36300 £ per year.
Key Responsibilities
- Handle a large volume of constituent queries by phone, email, and face-to-face meetings
- Line manage and lead and maintain a professional team
- Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
- Manage a diverse caseload, from standard enquiries to complex cases, ensuring prompt, sensitive and accurate responses
- Draft correspondence to constituents, government agencies, local authorities and other relevant organisations
- Maintain an efficient casework management system, logging all cases and monitoring progress
- Assist with MP surgeries, constituency meetings, managing security and follow-up actions as required
- Ensure all records and information are managed confidentially and in compliance with data protection legislation and office policies
- Assist with office administrative functions, including office supplies
- Research policy areas and public services to support casework resolution
Essential Skills and Experience
- Previous casework, advice work, administrative or customer service experience
- Ability to understand complex issues, including health, housing, immigration and SEND issues
- Ability to manage a demanding workload and prioritise effectively
- Strong organisational skills and close attention to detail
- Empathetic approach and strong interpersonal skills
- Excellent written and verbal communication skills
- Good IT skills, including Microsoft Office and googledrive
- Ability to work independently and as part of a small team
- Discretion and ability to handle sensitive information confidentially
- Research skills and the ability to quickly understand complex issues
- Understanding of local issues affecting Wokingham
- Knowledge of parliamentary, government, local authority or public service processes
- Sympathy with the aims and values of the Liberal Democrats
- Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO).
See Members’ Staff Verification Office (MSVO) page for further info.
MPs generally pay staff in accordance with IPSA guidelines.
- Closing Date
- 25 September 2026
- Interview/Start Dates
- We will be conducting interviews as applicants come in. Start date ASAP
We have the right to close applications at any point.
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Senior Caseworker and Team leader in Wokingham employer: HOUSE OF COMMONS
Joining the Parliamentary Commercial Department as a Contract Management Capability Lead offers a unique opportunity to contribute to the heart of UK democracy while enjoying a supportive and inclusive work culture. With generous annual leave starting at 30 days, a robust Civil Service pension scheme, and flexible working options, employees are empowered to achieve a healthy work-life balance. The role also provides significant opportunities for professional growth through training programmes and stakeholder engagement, making it an excellent choice for those looking to make a meaningful impact in contract management.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Caseworker and Team leader in Wokingham
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like HOUSE OF COMMONS, are looking for. Plus, it shows your genuine interest in the sector!
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Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like HOUSE OF COMMONS and can help you get your foot in the door for these full-time public sector roles.
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We think you need these skills to ace Senior Caseworker and Team leader in Wokingham
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for HOUSE OF COMMONS and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at HOUSE OF COMMONS
✨Get to Know Public Sector Values
Before your interview with HOUSE OF COMMONS, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for HOUSE OF COMMONS.
