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- Tasks: Welcome and engage visitors, delivering inspiring tours at the iconic Houses of Parliament.
- Company: Join the Visitor Experience Team at the historic UK Parliament, a symbol of democracy.
- Benefits: Enjoy 30 days annual leave, flexible working, and a generous pension scheme.
- Why this job: Make every visitor's experience unforgettable while working in a vibrant, collaborative environment.
- Qualifications: Experience in visitor-focused roles and strong presentation skills are essential.
- Other info: Part-time hours available; shifts depend on operational needs.
The predicted salary is between 16400 - 19000 £ per year.
Positions: 12
Band / Grade:
D1
Salary:
£27,398 per annum pro-rata
Contract Type:
Fixed Term
Contract Length:
1 year
Working Pattern:
Part Time
Location
On-site (Parliamentary Estate)
Leave entitlement:
Starting at 30 days per annum, pro-rata
Closing Date:
7th September 2025 at 23:55
Interview Date(s): Week commencing Monday 29h September 2025
The Role
We’re on the lookout for enthusiastic, dynamic Visitor Engagement Assistants (VEAs) to join our Visitor Experience Team at the iconic Houses of Parliament. In this exciting front-line role, you’ll welcome guests from all over the world, deliver inspiring tours and talks, and open the doors of the Palace of Westminster to the public — making every visit unforgettable.
Some of the responsibilities for this role include:
- Welcome visitors from around the world to the iconic UK Parliament, provide information, and assist them to their destinations, managing any specific access requirements. Ensure that you are providing a world-class welcome to all visitors to Parliament, proactively working to exceed expectation.
- Offer meaningful and rich visitor experiences to all audiences, including UK citizens, overseas visitors and those who are disengaged from mainstream politics.
- Lead by example by working collaboratively and proactively within a large team, always upholding agreed standard or presentation and service.
- Work alongside the security, banqueting and events teams to manage visitor access and flow through the building.
- Support the work of the wider Chamber and Participation team as required, including public engagement events and special occasions.
Staff Benefits
In addition to your salary, we offer an attractive range of benefits including:
- 30 days’ annual leave (increasing to 35 days after first full leave year).
- Civil Service pension with an average employer contribution of 27%.
- Access to training and development.
- Flexible working.
- Interest free season ticket loan and bicycle loan.
Skills And Experience
To be successful in this role you will demonstrate:
- Previous experience of working in a visitor focused environment.
- An ability to deliver engaging presentations to large audiences.
- An ability to help others and to work flexibly as part of a team in a pressured environment.
Next Steps And Additional Information
- Application Form – If you would like to apply for this role, please submit an application providing evidence against criteria 1-4 in the Job Description.
More information on the role and the full criteria can be found in the Job Description and candidate pack.
Several different part-time contracted hours will be offered. If you are selected for interview, you will be asked to inform the panel of the days/hours you are available to work. Shift times are subject to the operational need and are linked to the Business of the House.
Due to the large number of applications we receive for this role, the can sometimes be a delay in shortlisting the applications.
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Visitor Engagement Assistant - Evenings employer: HOUSE OF COMMONS
Contact Detail:
HOUSE OF COMMONS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Engagement Assistant - Evenings
✨Tip Number 1
Familiarise yourself with the history and significance of the Houses of Parliament. Being knowledgeable about the venue will not only help you engage visitors but also demonstrate your passion for the role during interviews.
✨Tip Number 2
Practice your presentation skills by delivering talks to friends or family. This will help you become more comfortable speaking in front of large groups, which is a key part of the Visitor Engagement Assistant role.
✨Tip Number 3
Network with current or former Visitor Engagement Assistants if possible. They can provide valuable insights into the role and share tips on how to stand out during the interview process.
✨Tip Number 4
Be prepared to discuss your experience in visitor-focused environments. Think of specific examples where you went above and beyond to enhance a visitor's experience, as this will resonate well with the interview panel.
We think you need these skills to ace Visitor Engagement Assistant - Evenings
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Visitor Engagement Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Evidence Your Experience: When filling out your application, provide specific examples of your previous experience in visitor-focused environments. Use clear, concise language to demonstrate how you have successfully engaged with diverse audiences.
Showcase Your Presentation Skills: Since delivering engaging presentations is a key part of this role, include details about any relevant experience you have in public speaking or leading tours. Highlight any positive feedback you've received from audiences.
Follow Application Instructions: Make sure to address criteria 1-4 as specified in the job description. Pay attention to detail and ensure that your application is well-organised and free from errors before submitting it through our website.
How to prepare for a job interview at HOUSE OF COMMONS
✨Show Your Enthusiasm
As a Visitor Engagement Assistant, your passion for welcoming guests is crucial. Make sure to express your excitement about the role and the opportunity to engage with visitors from around the world during the interview.
✨Demonstrate Your Presentation Skills
Since you'll be delivering tours and talks, it's important to showcase your ability to present engagingly. Prepare a short presentation or talk on a topic related to the Houses of Parliament to demonstrate your skills.
✨Highlight Teamwork Experience
This role requires collaboration with various teams. Be ready to share examples of how you've successfully worked in a team environment, especially under pressure, to ensure a smooth visitor experience.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in real-time situations. Think of scenarios where you had to manage visitor needs or resolve issues, and be prepared to discuss how you handled them effectively.
