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- Tasks: Welcome and engage visitors, delivering inspiring tours at the Houses of Parliament.
- Company: Join the iconic UK Parliament, a symbol of democracy and public engagement.
- Benefits: Enjoy 30 days annual leave, flexible working, and a generous pension scheme.
- Why this job: Make a difference by enhancing visitor experiences in a historic setting.
- Qualifications: Experience in visitor-focused roles and strong presentation skills are essential.
- Other info: Part-time hours available; apply by 28th September 2025.
The predicted salary is between 27398 - 27398 £ per year.
Overview
Positions: 3
Band / Grade: D1
Salary: £27,398 per annum pro-rata
Contract Type: Permanent
Working Pattern: Variable
Location: On-site (Parliamentary Estate)
Leave entitlement: Starting at 30 days per annum, pro-rata
Closing Date: 28th September 2025 at 23:55
The Role
We’re on the lookout for enthusiastic, dynamic Visitor Engagement Assistants (VEAs) to join our Visitor Experience Team at the iconic Houses of Parliament. In this exciting frontline role, you’ll welcome guests from all over the world, deliver inspiring tours and talks, and open the doors of the Palace of Westminster to the public — making every visit unforgettable.
Responsibilities
- Welcome visitors from around the world to the iconic UK Parliament, provide information, and assist them to their destinations, managing any specific access requirements. Ensure that you are providing a world-class welcome to all visitors to Parliament, proactively working to exceed expectation.
- Offer meaningful and rich visitor experiences to all audiences, including UK citizens, overseas visitors and those who are disengaged from mainstream politics.
- Lead by example by working collaboratively and proactively within a large team, always upholding agreed standard or presentation and service.
- Work alongside the security, banqueting and events teams to manage visitor access and flow through the building.
- Support the work of the wider Chamber and Participation team as required, including public engagement events and special occasions.
Staff Benefits
- 30 days’ annual leave (increasing to 35 days after first full leave year).
- Civil Service pension with an average employer contribution of 27%.
- Access to training and development.
- Flexible working.
- Interest free season ticket loan and bicycle loan.
Skills And Experience
- Previous experience of working in a visitor focused environment.
- An ability to deliver engaging presentations to large audiences.
- An ability to help others and to work flexibly as part of a team in a pressured environment.
Next Steps And Additional Information
- Application Form – If you would like to apply for this role, please submit an application providing evidence against criteria 1-4 in the Job Description.
More information on the role and the full criteria can be found in the Job Description and candidate pack. Several different part-time contracted hours will be offered. If you are selected for interview, you will be asked to inform the panel of the days/hours you are available to work. Shift times are subject to the operational need and are linked to the Business of the House.
Due to the large number of applications we receive for this role, there can sometimes be a delay in shortlisting the applications.
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Visitor Engagement Assistant - Daytime team employer: HOUSE OF COMMONS
Contact Detail:
HOUSE OF COMMONS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Engagement Assistant - Daytime team
✨Tip Number 1
Familiarise yourself with the history and significance of the Houses of Parliament. Being knowledgeable about the venue will not only help you engage visitors but also demonstrate your passion for the role during interviews.
✨Tip Number 2
Practice your presentation skills by delivering talks to friends or family. This will help you become more comfortable speaking in front of large groups, which is a key part of the Visitor Engagement Assistant role.
✨Tip Number 3
Network with current or former Visitor Engagement Assistants if possible. They can provide valuable insights into the role and share tips on how to stand out during the selection process.
✨Tip Number 4
Be prepared to discuss your experience in visitor-focused environments during the interview. Think of specific examples where you exceeded visitor expectations or handled challenging situations effectively.
We think you need these skills to ace Visitor Engagement Assistant - Daytime team
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Visitor Engagement Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Evidence Against Criteria: The application specifically asks for evidence against criteria 1-4 in the Job Description. Make sure to provide clear examples from your past experiences that demonstrate your ability to meet these criteria.
Craft a Compelling Personal Statement: Write a personal statement that reflects your enthusiasm for the role and the organisation. Explain why you want to work at the Houses of Parliament and how you can contribute to creating memorable visitor experiences.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at HOUSE OF COMMONS
✨Show Your Enthusiasm
As a Visitor Engagement Assistant, your passion for welcoming visitors is key. Make sure to express your excitement about the role and the opportunity to engage with people from diverse backgrounds.
✨Demonstrate Your Presentation Skills
Since you'll be delivering tours and talks, prepare to showcase your ability to present engagingly. Consider practising a short presentation about a topic related to Parliament to highlight your skills.
✨Highlight Teamwork Experience
This role requires collaboration with various teams. Be ready to share examples of how you've successfully worked in a team environment, especially under pressure, to ensure a smooth visitor experience.
✨Prepare for Scenario Questions
Expect questions about handling specific visitor needs or managing difficult situations. Think of scenarios where you’ve gone above and beyond to assist someone, and be prepared to discuss these experiences.