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- Tasks: Support residents and manage a busy constituency office with casework and administration.
- Company: Join Jess Asato MP's team in Lowestoft, making a difference in the community.
- Benefits: Permanent role with competitive pay and opportunities for personal growth.
- Why this job: Be part of a friendly team, helping people and tackling real issues.
- Qualifications: Strong communication skills and experience in office or casework environments.
- Other info: Dynamic role with a focus on community engagement and political awareness.
The predicted salary is between 36000 - 60000 £ per year.
Location: Lowestoft
Salary: In line with IPSA pay scales
Length of Contract: Permanent (6 month trial period)
About the role:
Jess Asato MP (Lowestoft, Beccles & the Villages) seeks a diligent, people-focused Office Administrator/Caseworker to help residents and keep a busy constituency office running smoothly. You’ll mix frontline casework with organised administration, supporting a friendly team in a demanding setting.
Key responsibilities:
- Casework
- Triage/log cases; track progress, deadlines and outcomes in Caseworker.mp/Caseworker (or similar).
- Handle phones, emails and letters; assist at surgeries and follow up.
- Liaise with Ministers, NHS, councils, agencies and housing associations to progress cases.
- Draft clear, empathetic responses; elevate where needed and manage expectations.
- Maintain accurate records; handle data in line with GDPR.
- Coordinate constituency meetings, surgeries and events.
- Support finance/admin tasks (invoices, supplies, visitors, scheduling, data entry, expenses, petty cash).
- Oversee facilities (cleaning, repairs/waste, first aid, supplies).
Requirements:
- People-facing and/or office experience; able to manage a busy workload.
- Excellent written and verbal communication; professional phone manner and good interpersonal skills.
- Proven ability to draft letters/emails to a high standard with strong attention to detail.
- Confident, empathetic approach to the public; able to handle difficult or emotive situations sensitively.
- Highly organised and efficient; able to juggle tasks and meet deadlines.
- Proficient IT (Microsoft 365/Outlook); comfortable with databases and quick to learn.
- Experience with casework systems (e.g., Caseworker.mp/Caseworker) or similar.
- Discretion, sound judgement and strict adherence to GDPR/data protection.
- Self-starter who works proactively and collaboratively in a small team.
- Commitment to Labour values and awareness of UK political issues.
- Parliamentary casework or advice-sector experience (e.g., welfare, housing, pensions, immigration).
- Knowledge of Lowestoft.
- Calm, kind and resilient.
- Organised and efficient.
- Detail-oriented and accurate.
- Adaptable and eager to learn.
Additional information:
- Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO).
- MPs generally pay staff in accordance with IPSA guidelines.
Closing Date: 7 January 2026
Interview/Start Dates: Interviews will take place in Westminster on Thursday 15th January 2026
Deadline: 5pm on the closing date
Contact: Email: jess.asato.mp@parliament.uk with subject: Office Administrator/Caseworker. Attach: CV (max 2 pages) and 1-page cover letter outlining fit, availability and notice period. Name files: Surname_Firstname_CV.pdf and Surname_Firstname_CL.pdf.
Adjustments: We welcome requests for reasonable adjustments at any stage.
Right to work: You must have the right to work in the UK; proof required before appointment.
Checks & references: Subject to two satisfactory references (incl. most recent manager) and standard Parliamentary/security checks.
Office Administrator / Caseworker in Lowestoft employer: HOUSE OF COMMONS
Contact Detail:
HOUSE OF COMMONS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Administrator / Caseworker in Lowestoft
✨Tip Number 1
Get to know the role and the team! Research Jess Asato MP and the constituency. Understanding their values and priorities will help you connect during interviews and show that you're genuinely interested in the position.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of people interaction, rehearse how you'd handle tricky situations or respond to common queries. Being calm and empathetic can really set you apart.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to juggle responsibilities effectively in a busy office environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to be part of our team. Don’t forget to tailor your cover letter to highlight your fit for the role!
We think you need these skills to ace Office Administrator / Caseworker in Lowestoft
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Office Administrator/Caseworker role. Highlight relevant experience, especially in casework and administration, and don’t forget to showcase your people skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your understanding of the local area and how your values align with those of Labour.
Follow the Application Guidelines: Stick to the application instructions like glue! Name your files correctly and keep your CV to two pages. This shows us you can follow directions and pay attention to detail.
Show Your Enthusiasm: Let your passion for helping the community come through in your application. We love candidates who are eager to learn and contribute positively to our team!
How to prepare for a job interview at HOUSE OF COMMONS
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of the Office Administrator/Caseworker role. Brush up on casework systems like Caseworker.mp and understand the basics of GDPR. This will show that you’re not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with the public and various agencies, practice your verbal and written communication. Prepare examples of how you've handled difficult situations or drafted clear responses in the past. This will demonstrate your empathy and professionalism.
✨Be Organised and Efficient
The job requires juggling multiple tasks, so come prepared with examples of how you’ve managed a busy workload before. You might even want to bring a planner or digital tool to discuss how you keep track of deadlines and appointments. It’ll highlight your organisational skills!
✨Understand the Local Context
Familiarise yourself with Lowestoft and its community issues. Being able to discuss local political matters or recent developments will show your commitment to the role and the constituents. It’s a great way to connect with the interviewer and demonstrate your genuine interest.