At a Glance
- Tasks: Welcome visitors and guide them through the history of UK democracy at the House of Commons.
- Company: Join the iconic House of Commons and be part of UK democracy.
- Benefits: 30 days annual leave, flexible working options, and a generous pension scheme.
- Other info: Flexible hours available and opportunities for ongoing training and development.
- Why this job: Engage with diverse visitors and make their experience memorable in a historic setting.
- Qualifications: Great communication skills and a passion for delivering exceptional visitor experiences.
The predicted salary is between 22000 - 28000 £ per year.
Join us at the heart of UK democracy. As a Visitor Engagement Assistant at the House of Commons, you will play a vital role in welcoming people from across the UK and around the world, helping them discover the history, architecture and democratic work of Parliament. This is an exciting opportunity to be part of a team that brings the Palace of Westminster to life by delivering engaging tours, talks and memorable visitor experiences.
Every day is different; you may be guiding visitors through the Palace of Westminster, supporting public access to debates in the Chambers, helping deliver major parliamentary events, or answering questions from curious guests keen to learn more about how democracy works. You will grow your confidence through ongoing training, including specialist tour development opportunities, and you will be supported by colleagues who are passionate about making Parliament accessible and engaging for all.
This role has a range of hours available: 14, 21 and 28 hours per week.
Why Join us?
- Generous annual leave starting at 30 days and increasing to 35 after one full working year.
- Enrolment in the excellent Civil Service pension scheme with an average employer contribution of 27%.
- Flexible working options that help you find a balance including enhanced maternity, paternity, shared parental and adoption leave, caring leave and alternative working patterns.
What we are looking for:
- Engaging communicators who enjoy presenting information with confidence and adapting it for different audiences.
- Customer-focused, with an understanding of what great service looks like and a passion for creating exceptional visitor experiences.
- Team-oriented, ready to work collaboratively with colleagues across Parliament in a fast-paced environment.
- Adaptable and proactive, able to manage changing priorities and contribute ideas for improving the visitor experience.
- Self-motivated learners, eager to deepen their knowledge of Parliament, history and public engagement.
Next Steps and Additional Information:
If you would like to apply for this role, please submit an application providing evidence against criteria 2-5 in the Job Description. More information on the application process can be found here: Application process - UK Parliament. Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances. We may close the vacancy prior to the closing date stated due to a high volume of applications.
Visitor Engagement Assistant in London employer: HOUSE OF COMMONS
As an Education and Engagement Assistant at the UK Parliament, you will be part of a dynamic team dedicated to inspiring young minds in one of the most iconic settings in the UK. With generous annual leave, a robust pension scheme, and flexible working options, the company fosters a supportive work culture that prioritises employee well-being and growth. This role not only offers meaningful engagement with the community but also provides opportunities for professional development in a historic and influential environment.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Engagement Assistant in London
✨Tip Number 1
Get to know the House of Commons inside out! Familiarise yourself with its history, architecture, and key events. This knowledge will not only boost your confidence but also help you engage visitors more effectively.
✨Tip Number 2
Practice your communication skills! Whether it’s presenting information or answering questions, being able to adapt your style for different audiences is crucial. Try rehearsing with friends or family to get comfortable.
✨Tip Number 3
Show your passion for exceptional visitor experiences! When you’re in interviews or networking, share your ideas on how to enhance visitor engagement. This will demonstrate your customer-focused mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on any upcoming events or workshops at the House of Commons to network and learn more.
We think you need these skills to ace Visitor Engagement Assistant in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for engaging with visitors shine through. We want to see how much you care about making the history and workings of Parliament accessible to everyone!
Tailor Your Responses:Make sure to address the specific criteria mentioned in the job description. We’re looking for examples that highlight your communication skills and customer focus, so don’t hold back on sharing relevant experiences!
Be Yourself:We love authenticity! Use your own voice in your application. This is your chance to show us who you are and how you can contribute to our team at the House of Commons.
Apply Through Our Website:Don’t forget to submit your application through our official website. It’s the best way to ensure it gets to us directly, and we can’t wait to read what you’ve got to say!
How to prepare for a job interview at HOUSE OF COMMONS
✨Know Your Audience
Before the interview, research the House of Commons and its role in UK democracy. Understand the types of visitors you might engage with and tailor your responses to show how you can connect with diverse audiences.
✨Showcase Your Communication Skills
As a Visitor Engagement Assistant, strong communication is key. Practice explaining complex topics in simple terms. During the interview, demonstrate your ability to present information clearly and confidently, just as you would during a tour.
✨Emphasise Customer Service
Be prepared to discuss your understanding of great customer service. Share examples from past experiences where you created exceptional visitor experiences or resolved issues effectively, highlighting your passion for engaging with the public.
✨Demonstrate Adaptability
The role requires adaptability in a fast-paced environment. Think of instances where you've successfully managed changing priorities or contributed ideas for improvement. This will show your proactive nature and readiness to thrive in dynamic situations.
