Customer Insight Officer (Apprentice)

We are excited to offer the Customer Insight Officer (Apprentice) role within the Research and Information Team as part of our Speaker's Apprenticeship Academy. Now in its third year, the Academy supports early career talent and helps widen opportunities within the House Service. You’ll gain valuable experience working in UK Parliament, at the heart of British democracy all while developing skills in a unique and fast‑paced environment. You don’t need to be a politics expert. We welcome applicants who are early in their careers and not in full‑time education. You must be aged 18 or over by the end of the summer holidays.

What you’ll be doing: As a Customer Insight Officer (Apprentice), you will support the Research and Information team in understanding and improving how services are delivered to MPs and their staff. The role will involve managing and updating engagement data, scheduling meetings and induction sessions, coordinating diaries and events, taking meeting notes, and supporting colleagues with administrative and logistical tasks. You will also work with teams across Research and Information to improve feedback processes and contribute to a range of projects and activities. This is a fixed‑term apprenticeship lasting 2 years. You will receive training, mentoring and ongoing support throughout the programme, helping you develop skills and a broad understanding of customer insight, engagement and service improvement. As with all roles in the House of Commons, you will be expected to maintain political impartiality and support Members of all parties in a professional and trusted manner.

Why Join us? In addition to your salary, we offer an attractive range of benefits including but not limited to:

• Generous annual leave starting at 30 days and increasing to 35 after one full working year.
• Enrolment in the excellent Civil Service pension scheme with an average employer contribution of 27%.
• Flexible working options that help you find a balance including enhanced maternity, paternity, shared parental and adoption leave, caring leave and alternative working patterns.

What we’re looking for:

Applicants must be at least 18 years of age to be eligible for this role. You must not already hold the same or similar qualifications. As this role is an apprenticeship, there is no requirement to have a degree qualification. If you have a degree in an unrelated subject to the apprenticeship qualification, then you are eligible to apply. If you have a degree or a qualification in a subject similar to the apprenticeship, please contact the Apprenticeships Team as you may be ineligible to apply. Learners aged 18 must pass Level 2 Functional Skills exams in English and Maths to complete their apprenticeship if they do not already have a grade C/4 or above in these subjects.

You communicate clearly and confidently in both writing and verbally, with good attention to detail, and can understand and explain complex information effectively. You work inclusively and flexibly within a team, recognising the importance of diversity and inclusion, and can positively learn from and act on feedback given. You demonstrate good organisational and time‑management skills, including effective prioritisation of your workload, and adapt to changing demands if required. You have or can develop the ability to use Microsoft applications such as Word, Excel and PowerPoint, and social media, with a willingness to learn new digital platforms and systems.