What You'll Be Doing
As an Assistant Operations Manager, you will lead and support teams delivering exceptional visitor experiences at the heart of UK democracy. You'll manage and develop Visitor Engagement Assistants and Visitor Assistants, oversee daily operations, and ensure visitors receive a welcoming, accessible and high-quality service. Working closely with Visitor Experience Managers, you'll also support the delivery of projects, events and initiatives that help bring Parliament closer to the public.
You'll play an important role in maintaining and enhancing Parliament's programme of tours and talks, supporting team training, monitoring quality standards and helping colleagues deliver engaging experiences. Whether supervising operations, supporting visitors with access requirements or improving services, you'll help ensure every visitor has a positive and memorable experience.
Find out more about working at the House of Commons.
Why Join us?
- Generous annual leave starting at 30 days and increasing to 35 after one full working year.
- Enrolment in the excellent Civil Service pension scheme with an average employer contribution of 28.97%
- Flexible working options that help you find a balance including enhanced maternity, paternity, shared parental and adoption leave, caring leave and alternative working patterns.
What We're Looking For
- Proven ability to lead, motivate and develop a team, creating a positive culture and supporting colleagues through coaching, training and ongoing development.
- Experience delivering excellent customer service, with a commitment to creating welcoming, inclusive and accessible experiences for a diverse range of visitors.
- Strong communication and interpersonal skills, with the confidence to engage effectively with visitors, colleagues and stakeholders.
- Ability to make sound decisions and solve problems in a fast-paced operational environment, adapting to changing priorities when needed.
- An organised, proactive and flexible approach, with the ability to balance day-to-day operations while supporting wider projects and team objectives.
- A collaborative mindset, with a passion for working with people, sharing best practice, contributing new ideas and helping to deliver engaging visitor experiences.
Additional Information
Please ensure that you anonymise your application by removing any identifiable factors from your CV or Supporting Statement.
Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.
We may close the vacancy prior to the closing date stated due to a high volume of applications.
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Assistant Visitor Operations Manager employer: HOUSE OF COMMONS
Joining the Parliamentary Commercial Department as a Contract Management Capability Lead offers a unique opportunity to contribute to the heart of UK democracy while enjoying a supportive and inclusive work culture. With generous annual leave starting at 30 days, a robust Civil Service pension scheme, and flexible working options, employees are empowered to achieve a healthy work-life balance. The role also provides significant opportunities for professional growth through training programmes and stakeholder engagement, making it an excellent choice for those looking to make a meaningful impact in contract management.
