At a Glance
- Tasks: Support investigations and manage stakeholder correspondence in a fast-paced parliamentary environment.
- Company: Join the Office of the Parliamentary Commissioner for Standards, ensuring accountability in Parliament.
- Benefits: Enjoy 30-35 days annual leave, a generous pension scheme, and flexible working options.
- Other info: Hybrid working model with opportunities for career growth and professional development.
- Why this job: Make a real impact on parliamentary standards while developing your skills in a unique setting.
- Qualifications: Strong attention to detail, excellent communication skills, and experience in event coordination.
The predicted salary is between 24000 - 28000 £ per year.
The Office of the Parliamentary Commissioner for Standards plays a vital role in upholding standards and maintaining public confidence in Parliament. We are looking for an organised and detail-focused Assistant Investigations & Complaints Officer to join our small and dedicated team, supporting the Commissioner's work in handling investigations, managing stakeholder correspondence and delivering engagement activities across and beyond the Parliamentary community.
This is a unique opportunity to work at the heart of the UK Parliament, supporting processes that contribute directly to parliamentary accountability and standards. You will work closely with operational Investigation Managers, providing administrative support for investigations, responding to enquiries and correspondence from members of the public and internal stakeholders, and helping to coordinate the Commissioner's outreach and engagement programme.
The role offers a varied workload in a fast-paced environment and would suit someone who enjoys working with accuracy and discretion, can manage competing priorities, and is comfortable dealing with sensitive and confidential information. This role is offered on a hybrid working basis, with an expectation of you spending 40% of your time in the office.
Why Join us?
In addition to your salary, we offer an attractive range of benefits including but not limited to:
- Generous annual leave starting at 30 days and increasing to 35 after one full working year.
- Enrolment in the excellent Civil Service pension scheme with an average employer contribution of 27%.
- Flexible working options that help you find a balance including enhanced maternity, paternity, shared parental and adoption leave, caring leave and alternative working patterns.
What we're looking for:
- Excellent attention to accuracy and detail.
- Excellent written and verbal communication skills in order to relay information clearly and concisely to different audiences, whilst upholding the values of equality, diversity and inclusion at all times.
- Experience of arranging workshops, conferences or similar events.
- Excellent organisational skills, with experience of prioritising tasks in a fast-moving environment.
- Demonstrates political sensitivity and is able to exercise independent judgement to maintain impartiality.
- Ability to handle confidential and sensitive information appropriately.
- The ability to learn a set of rules and apply them to different situations.
How to Apply:
CV and Criterion Responses - If you would like to apply for this role, please submit your CV and provide evidence against criteria 1-5 in the Job Description.
Additional Information: Please ensure that you anonymise your application by removing any identifiable factors from your CV or Supporting Statement. Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances. We may close the vacancy prior to the closing date stated due to a high volume of applications.
Assistant Investigations & Complaints Officer employer: HOUSE OF COMMONS
As an Education and Engagement Assistant at the UK Parliament, you will be part of a dynamic team dedicated to inspiring young minds in one of the most iconic settings in the UK. With generous annual leave, a robust pension scheme, and flexible working options, the company fosters a supportive work culture that prioritises employee well-being and growth. This role not only offers meaningful engagement with the community but also provides opportunities for professional development in a historic and influential environment.
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We think this is how you could land Assistant Investigations & Complaints Officer
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We think you need these skills to ace Assistant Investigations & Complaints Officer
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
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Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
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How to prepare for a job interview at HOUSE OF COMMONS
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✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
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