Helpdesk Operator

House of Commons The House of Commons a unique and exciting place to work right at the heart of the UK\’s thriving democratic system. Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community. Staff Benefits In addition to your salary, we offer an attractive range of benefits including: 30 days\’ annual leave (increasing to 35 days after first full leave year). Civil Service pension with an average employer contribution of 28.97%. Access to training and development. Flexible working. Interest free season ticket loan and bicycle loan. Introduction The helpdesk is a team of 4 people working in close conjunction with the PMST maintenance team who deal with all maintenance issues across the parliament estate. The Parliamentary Maintenance Team serves both the House of Commons & House of Lords carrying out reactive maintenance requests on the Parliamentary Estate. The Role You will work as part of a team of approx. 3 helpdesk operatives based on the Parliamentary estate in Westminster. You will be responsible for answering incoming calls to the maintenance helpdesks, answering queries and logging jobs onto the workplace management system. You will also have to complete some admin tasks such as updating lists of current disruptive works, answering e-mail queries and responding to customer feedback. Some of the responsibilities for this role include: Taking customer requests and entering onto the workplace management system in an accurate and timely manner. Providing proactive feedback to customers on job delays etc and resolving customer queries allocating work via the workplace management system. Working in close liaison with the reactive works team to ensure all requests are resolved within specified timescales. Skills and Experience To be successful in this role you will demonstrate: Demonstratable experience of working in a helpdesk or a similar highly computerised environment. Must be able to communicate well with people on the telephone and obtain accurate information about their requests. Ability to work successfully within a team, whilst upholding the values of equality, diversity and inclusion to deliver high-quality services. Next Steps and Additional Information: CV & Supporting Statement – If you would like to apply for this role, please submit your CV and covering letter with a 500 word limit. More information on the role and the full criteria can be found in the Job Description. Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances. Please ensure that you anonymise your application by removing any identifiable factors from your CV or Supporting Statement. We may close the vacancy prior to the closing date stated due to a high volume of applications. #LI-Onsite