Customer Insight Officer (Apprentice)

We are excited to offer the Customer Insight Officer (Apprentice) role within the Research and Information Team as part of our Speaker's Apprenticeship Academy. Find out more about this role by reading the information below, then apply to be considered.

Now in its third year, the Academy supports early career talent and helps widen opportunities within the House Service. You'll gain valuable experience working in UK Parliament, at the heart of British democracy all while developing skills in a unique and fast-paced environment. You don't need to be a politics expert. We welcome applicants who are early in their careers and not in full-time education. You must be aged 18 or over by the end of the summer holidays.

What you'll be doing

As a Customer Insight Officer (Apprentice), you'll support the Research and Information team in understanding and improving how services are delivered to MPs and their staff. You'll help build and maintain relationships with MPs' offices, coordinate engagement activities and events, and gather valuable feedback and insight to support service development. The role will involve managing and updating engagement data, scheduling meetings and induction sessions, coordinating diaries and events, taking meeting notes, and supporting colleagues with administrative and logistical tasks. You'll also work with teams across Research and Information to improve feedback processes and contribute to a range of projects and activities. This is a fixed-term apprenticeship lasting 2 years. You won't be expected to know everything from day one- you'll receive training, mentoring and ongoing support throughout the programme to help you develop your skills and gain a broad understanding of customer insight, engagement and service improvement. As with all roles in the House of Commons, you'll be expected to maintain political impartiality and support Members of all parties in a professional and trusted manner.

Why Join us?

In addition to your salary, we offer an attractive range of benefits including but not limited to:

• Generous annual leave starting at 30 days and increasing to 35 after one full working year.
• Enrolment in the excellent Civil Service pension scheme with an average employer contribution of 27%
• Flexible working options that help you find a balance including enhanced maternity, paternity, shared parental and adoption leave, caring leave and alternative working patterns.

What we're looking for

Qualifications

• Applicants must be at least 18 years of age to be eligible for this role.
• You must not already hold the same or similar qualifications.
• Please note, as this role is an apprenticeship, there is no requirement to have a degree qualification.
• If you have a degree in an unrelated subject to apprenticeship qualification, then you are eligible to apply.
• If you have a degree or a qualification in a similar subject to the apprenticeship, please contact the Apprenticeships Team as you may be ineligible to apply.
• Learners aged 18 must pass Level 2 Functional Skills exams in English and Maths to complete their apprenticeship if they do not already have a grade C/4 or above in these subjects.

Experience, Skills and Knowledge

• You communicate clearly and confidently in both writing and verbally, with good attention to detail.
• You are able to understand and explain complex information effectively.
• You are able to work inclusively and flexibly within a team, recognising the importance of diversity and inclusion.
• You can positively learn from and act on feedback given.
• You have the ability to demonstrate good organisational and time management skills, including effective prioritisation of your workload.
• You have a positive attitude and can adapt to changing demands if required to do so.
• You have experience of or can develop the ability to use Microsoft applications such as Word, Excel and PowerPoint, and social media, with a willingness to learn new digital platforms and systems.

How to Apply

If you would like to apply for this role, please submit your CV and provide evidence against criteria 1-4 in the Job Description. More information on the application process can be found here: Application process- UK Parliament.

Additional Information

Please ensure that you anonymise your application by removing any identifiable factors from your CV or Supporting Statement. Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.