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For Companies At a Glance
- Tasks: Lead and inspire the retail team to deliver exceptional customer service and achieve sales targets.
- Company: Join House of CB, a renowned British womenswear brand known for empowering designs.
- Benefits: Enjoy competitive pay, generous discounts, bonuses, and mental health support.
- Why this job: Be part of a dynamic team that values inclusivity and personal growth in fashion.
- Qualifications: Proven leadership experience in retail and a passion for outstanding customer service required.
- Other info: Flexible hours with weekend availability; celebrate your birthday with a paid day off.
The predicted salary is between 24000 - 36000 £ per year.
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WHO WE ARE
House of CB is a leading British womenswear brand, internationally acclaimed for its high octane, statement designs for every occasion. The brand has evolved from the signature bodycon dresses to gorgeous statement pieces that are unmistakable House of CB. Our founder, Conna Walker, is inspired by iconic women, killer curves and everything empowering. She wants women to feel sexy and powerful simultaneously when wearing House of CB. So that’s what she created; a brand that makes pieces for real women who own their femininity. JOB DESCRIPTION Join the House of CB team as a Sales Floor Supervisor in our House of CB, Arndale Centre, Manchester and become a key player in an evolving global fashion phenomenon. Through inspiring and organised leadership, you will motivate and oversee the retail team to ensure an exceptional level of service is being delivered to create a memorable and inclusive customer experience. Reporting directly to the Management team, you will contribute to the daily operations to achieve strong sales and drive overall store performance. Customer Experience:
• Lead by example to create and maintain a positive, welcoming, and inspiring shopping experience through assisting customers at all touchpoints to deliver an exceptional level of customer service and satisfaction. • Train and motivate the team to expand employee knowledge to represent the brand positively at all times.
• Confidently inform customers about the features and benefits of products.
• Elevate the shopping experience through operating an inspiring, visually appealing and highly efficient space. Sales & Profit:
• Utilise your leadership experience to work innovatively and commercially within Company guidelines to consistently achieve sales targets.
• Collaborate with the Management team to analyse performance, develop sales strategies and make confident decisions to increase store performance.
• Maintain excellent knowledge of store KPI’s and provide insightful feedback on product performance, operational procedures, sales techniques and the customer experience.
• Actively protect profit through managing inventory levels and minimising loss.
Visual & Merchandising:
• Contribute to visual merchandising updates that captivate our customers and highlight our brands essence.
• Oversee stock management such as daily replenishment, transfers, shipments and general organisational tasks to optimise – efficient inventory levels.
People & Culture:
• Support, motivate and empower your team to ensure brand expectations are achieved.
• Use your leadership skills to train, develop, and assess the team’s performance as well deliver feedback.
• Cultivate a positive and inclusive team where everybody feels valued, motivates and empowered.
• Follow and enforce health and safety routines to maintain the overall safety and well-being of our customers and colleagues. WHAT WE ARE LOOKING FOR
WHAT WE OFFER
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Sales Floor Supervisor employer: House of CB
Contact Detail:
House of CB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Floor Supervisor
✨Tip Number 1
Familiarise yourself with House of CB's brand ethos and product range. Understanding the unique selling points of their designs will help you communicate effectively with customers and demonstrate your passion for the brand during your interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated a team in previous roles. Be ready to discuss specific strategies you've used to enhance customer service and drive sales, as this aligns perfectly with the responsibilities of a Sales Floor Supervisor.
✨Tip Number 3
Research current retail trends and customer preferences in the fashion industry. Being knowledgeable about what’s popular can help you suggest innovative sales strategies and visual merchandising ideas that resonate with the target audience at House of CB.
✨Tip Number 4
Prepare to discuss how you would create an inclusive and positive team culture. Think of ways to empower your colleagues and enhance their performance, as this is a key aspect of the role and will demonstrate your alignment with House of CB's values.
We think you need these skills to ace Sales Floor Supervisor
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with House of CB's ethos and product range. Highlight your understanding of their mission to empower women through fashion in your application.
Tailor Your CV: Ensure your CV reflects relevant leadership experience in retail, particularly in customer service and team management. Use specific examples that demonstrate your ability to motivate and inspire a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and customer service. Mention how your values align with House of CB and provide examples of how you've exceeded sales targets or improved customer experiences in previous roles.
Highlight Key Skills: In your application, emphasise your strong communication skills, flexibility, and proactive mindset. These are crucial for the Sales Floor Supervisor role, so make sure to provide concrete examples of how you've demonstrated these traits in past positions.
How to prepare for a job interview at House of CB
✨Show Your Leadership Skills
As a Sales Floor Supervisor, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on motivating and inspiring others to achieve their best.
✨Know the Brand Inside Out
Familiarise yourself with House of CB's history, values, and product range. Being able to discuss the brand's essence and how it empowers women will show your genuine interest and alignment with their mission.
✨Emphasise Customer Service Excellence
Prepare to discuss your approach to delivering outstanding customer service. Share specific instances where you went above and beyond to ensure customer satisfaction, as this is crucial for the role.
✨Be Ready to Discuss Sales Strategies
Since achieving sales targets is key, think about innovative sales strategies you've implemented in previous roles. Be prepared to share how you analyse performance and make decisions to drive store success.
