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For Companies At a Glance
- Tasks: Engage with customers, manage office operations, and drive sales through effective communication.
- Company: Join a small, dynamic team in the home construction and handyman industry focused on quality service.
- Benefits: Enjoy health insurance, paid time off, training opportunities, and room for advancement.
- Why this job: Thrive in a fast-paced environment while making a real impact on customer experiences.
- Qualifications: Proven telephone sales experience, exceptional customer service skills, and QuickBooks Online proficiency required.
- Other info: Experience with Service Titan is a plus; willingness to learn is essential.
The predicted salary is between 28800 - 43200 £ per year.
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
We are seeking a dynamic and organized Customer Service Representative & Office Manager to join our growing team in the home construction and handyman industry. We are a small company, and this role is pivotal in ensuring exceptional customer experiences while overseeing daily office operations. The ideal candidate will bring proven telephone sales experience, outstanding customer service skills, and proficiency with QuickBooks Online. Marketing experience is a plus. You will work closely with the owner managing email campaigns and social media postings, assist with sales support and customer service by phone and email.
If you thrive in a fast-paced environment and excel at juggling multiple responsibilities, we’d love to hear from you!
Key Responsibilities:
- Serve as the first point of contact for customers via phone, email, and in-person inquiries, delivering exceptional service with a focus on listening to customer needs and resolving concerns.
- Handle occasional customer complaints with professionalism, empathy, and a solutions-oriented approach.
- Drive sales through effective telephone communication, upselling services, and converting inquiries into bookings.
- Manage scheduling, invoicing, and operational workflows using Service Titan and other software tools.
- Coordinate with field teams to ensure seamless service delivery and customer satisfaction.
- Maintain accurate records, process payments, and generate reports as needed.
- Learn and master complex operations, scheduling, and invoicing software, including Service Titan (if applicable).
- Perform general office management tasks, such as organizing files, ordering supplies, and ensuring a smooth-running workplace.
Qualifications:
- Proven experience in telephone sales with a track record of success.
- Exceptional customer service skills, with the ability to actively listen and address customer needs effectively.
- Experience managing customer complaints with patience and professionalism.
- Proficiency with QuickBooks Online is required.
- Ability to thrive in a fast-paced, dynamic environment while maintaining attention to detail.
- Strong organizational skills and the ability to multitask efficiently.
- Excellent verbal and written communication skills with the ability to edit proposals, marketing materials, and other customer-facing media.
- Quick learner with the aptitude to master complex software systems (e.g., scheduling, invoicing, and operations tools).
- Experience with Service Titan is a plus but not required—willingness to learn is essential.
- Prior office management experience in the home construction, handyman, or related industry is preferred.
Why Join Us?
- Be part of a fast-growing company dedicated to quality service and customer satisfaction.
- Opportunity to grow your skills in a supportive, team-oriented environment.
- Competitive salary and benefits package.
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Sales Representative and Office Administrator employer: House Doctors
Contact Detail:
House Doctors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Representative and Office Administrator
✨Tip Number 1
Familiarise yourself with the home construction and handyman industry. Understanding the specific challenges and needs of customers in this field will help you connect better during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your telephone sales techniques. Since this role heavily relies on effective communication over the phone, practice your pitch and how to handle objections to showcase your skills during any potential phone interviews.
✨Tip Number 3
Highlight your organisational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. This will show us that you can thrive in a fast-paced environment, which is crucial for this position.
✨Tip Number 4
If you have experience with QuickBooks Online or similar software, be ready to discuss it in detail. If not, express your willingness to learn and adapt quickly, as this will demonstrate your proactive attitude and commitment to mastering the necessary tools.
We think you need these skills to ace Sales Representative and Office Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your telephone sales experience and customer service skills. Use specific examples that demonstrate your ability to handle customer inquiries and complaints effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your proficiency with QuickBooks Online and any relevant marketing experience. Show how your skills align with the key responsibilities outlined in the job description.
Showcase Your Communication Skills: Since excellent verbal and written communication skills are crucial for this role, ensure your application is free from errors. Use clear and concise language to convey your points effectively.
Highlight Your Organisational Skills: Emphasise your ability to multitask and manage office operations. Provide examples of how you've successfully organised workflows or managed schedules in previous roles, especially in fast-paced environments.
How to prepare for a job interview at House Doctors
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer interactions, be prepared to share specific examples of how you've successfully handled customer inquiries and complaints in the past. Highlight your ability to listen actively and resolve issues effectively.
✨Demonstrate Sales Experience
The company is looking for someone with proven telephone sales experience. Be ready to discuss your previous sales achievements, including any upselling techniques you’ve used and how you converted inquiries into bookings.
✨Familiarise Yourself with Relevant Software
Proficiency in QuickBooks Online is a must, so brush up on your skills before the interview. If you have experience with Service Titan or similar software, mention it, but also express your willingness to learn if you haven't used it before.
✨Prepare for a Fast-Paced Environment
This role requires juggling multiple responsibilities, so be ready to discuss how you manage your time and stay organised under pressure. Share strategies you use to maintain attention to detail while working efficiently.
