Amazon Account Support Executive in Manchester

Location: This role can either be based in our Manchester or Burscough (Lancashire) office.

House Digital is an award-winning, Prolific North Top 50 Digital Agency. We are a full-service digital marketing and training company, delivering strategic, innovative, and results-driven solutions. We specialise in integrated, multi-channel campaigns and operate heavily in e-commerce. Our strategy is to reduce the risk of spending BIG on digital by making activity and results as predictable, controllable, and accurate as can be.

Working under the direction of the Senior Account Manager, the Account Manager (Paid) plays a key role in supporting the management of a portfolio of clients, bringing an innovative and strategic approach to their work, to deliver continuous improvement and successful campaigns to their client base. The Account Manager (Paid) is responsible for leading the strategic and tactical implementation of paid media campaigns for clients, ensuring measurable results and ROI.

This role acts as the bridge between the agency and the client, managing expectations, performance and relationships while driving continuous improvement in organic visibility, traffic, and conversions. The Account Manager (Paid) must blend technical paid media expertise with exceptional communication and project management skills to ensure client satisfaction and retention.

• Oversee and manage multiple client paid media accounts, ensuring campaign goals, KPIs and deliverables are met.
• Understand your client’s agreed Statement of Work and ensure that all services in scope are executed and delivered to the highest quality.
• Coordinate internal teams to execute against paid media plans efficiently and effectively (across Google Ads, Meta, LinkedIn, YouTube and other platforms).
• Lead or support the management of your clients’ Google Shopping campaigns and Google Merchant Centre feeds using tools and software such as Producthero DataFeedWatch, Shoptimised etc.
• Ensure the correct management of your clients’ budgets, adhering to internal processes to ensure no over or under-spend on accounts.
• Use and monitor House Digital’s internal time tracking software, ensuring that your accounts are being resourced appropriately, without excessive over-burning of hours.
• Conduct regular performance reviews and prepare detailed reports (using platforms like GA4, Looker Studio, Supermetrics, and Google Sheets) to track progress and identify opportunities for improvement.
• Serve as the primary point of contact for paid media clients, building strong, trusted partnerships.
• Engage with, and build rapport and relationships with your clients, ensuring their business objectives are supported by the agency.
• Present strategic plans, reports, and performance insights in a way that is clear and meaningful to clients of varying technical understanding.
• Take an active role in supporting the business to hit and surpass its financial turnover and revenue targets.
• Assist with business development by having ideas when it comes to House Digital's product/service offering.
• Identify opportunities to grow client accounts through upselling and cross-selling additional paid media or digital marketing services.
• Support new business pitches with paid media insights, projections and proposal input.
• Contribute to scoping new projects, estimating resource requirements and setting timelines.
• Uphold the House Digital values: being totally transparent, getting better every day, creating a family unit and prioritising fun.
• Mentor and support Paid Executives working on your accounts.
• Add to a culture of pro-activity and a feeling that House Digital is a centre of performance marketing excellence.
• Help foster a culture of learning and continuous improvement within the Paid team.
• Contribute to internal training sessions and paid media knowledge sharing across the agency.

3+ years’ experience in a paid media or digital marketing role, ideally within an agency setting or in-house role.

• Hands-on experience with platforms like Meta Business Suite, TikTok Ads Manager, Google Ads, LinkedIn and Microsoft Ads.
• A good understanding of performance metrics such as CPC, ROAS, CPA, CTR and conversion rate.
• Comfortable using GA4, Supermetrics, Looker Studio, or similar tools for performance tracking and reporting.
• Proficient in content creation across various Ad and Social platforms.
• Strong project management and organisational abilities, capable of juggling multiple clients and campaigns simultaneously.
• An analytical mindset - data-driven decision-making and problem-solving approach.

The results you are expected to deliver and how your performance will be measured:

• Campaign performance
• Quality of paid media strategy and execution, including innovation and adaptability to change.
• Commercial impact
• Profitability and efficiency of account management (e.g. managing within hours, scope creep avoidance).
• Involvement in successful pitches or new business support.
• Demonstration of the House Digital values and positive feedback from internal teams and colleagues.
• Demonstrated mentoring and support to junior team members.