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- Tasks: Support residents and manage day-to-day operations in a vibrant community.
- Company: A growing property management business focused on high-quality rental homes.
- Benefits: Competitive pay, flexible shifts, and opportunities for personal growth.
- Why this job: Be the friendly face of a community and make a real difference in residents' lives.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Join a dynamic team with a focus on community engagement and resident satisfaction.
The predicted salary is between 24000 - 36000 £ per year.
Our client is a growing Build to Rent (BtR) property management business, delivering high-quality rental homes and placing resident experience at the heart of everything they do. Their approach is service-led, community-focused, and centred around creating places residents are proud to call home. The business operates purpose-built, professionally managed residential communities across the UK, offering flexible living solutions supported by welcoming, on-site teams. Their ambition is to be recognised as a leading specialist operator within the Build to Rent sector.
The Resident Services Assistant will take ownership of assigned tasks with a proactive, people-first approach. Working closely with the Community Manager and wider operational teams, the RSA will support the day-to-day performance of the site, helping to achieve key objectives including leasing targets, resident satisfaction, health & safety compliance, and overall presentation standards. This is a front-facing role requiring strong customer service skills, confidence in resident interaction, and an organised approach to administration and site operations.
Key Responsibilities
- Site & Front of House Operations
- Act as the first point of contact for residents, visitors and contractors
- Support apartment viewings and assist with leasing activity using agreed sales processes
- Manage deliveries, parcels and registered mail in line with company procedures
- Coordinate contractor access and service visits
- Complete daily and weekly operational tasks as agreed with the Community Manager
- Maintain excellent standards across reception and communal areas
- Customer Service & Resident Experience
- Deliver a warm, professional and responsive service at all times
- Manage resident enquiries via phone, email and in person
- Record, monitor and respond to resident feedback and service requests
- Support resident engagement initiatives and community-building activities
- Encourage positive online reviews and resident advocacy
- Act as a knowledgeable point of contact for local area information
- Marketing, Social Media & Community Engagement
- Support marketing and leasing initiatives on site
- Assist with social media content aligned to brand guidelines
- Help plan and deliver resident and community events
- Monitor competitor activity and support reporting where required
- Facilities, Compliance & Health & Safety
- Assist with vacant apartment turnarounds
- Ensure health & safety procedures are followed and risks are reported
- Support emergency procedures when required
- Promote a safe and secure environment for residents, staff and visitors
Experience & Skills
- Essential:
- Experience in a customer-facing role (BtR, PBSA, hospitality or similar)
- Strong communication skills, both written and verbal
- Confident IT skills including Microsoft Office
- Organised, proactive and able to manage multiple priorities
- Desirable:
- Experience in Build to Rent or residential property
- Exposure to leasing, sales or facilities management
- Knowledge of basic health & safety principles
- Social media familiarity
Personal Attributes
- Professional, friendly and approachable
- Customer-focused with a positive attitude
- Resilient, adaptable and confident under pressure
- Strong attention to detail
- Able to work independently and as part of a team
- Flexible to work shifts on a rota basis
Resident Services Assistant in Wembley employer: Housdenrecruitment
Contact Detail:
Housdenrecruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Assistant in Wembley
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with residents and what community initiatives they have. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about resident interaction, think of scenarios where you might need to handle inquiries or complaints. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Be proactive during your interview. If they ask about your experience, share specific examples of how you've gone above and beyond for customers in the past. This shows that you’re not just a good fit on paper, but also in practice!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can set you apart from other candidates. Plus, it shows that you’re keen on building relationships, which is key in this job.
We think you need these skills to ace Resident Services Assistant in Wembley
Some tips for your application 🫡
Show Your Customer Service Skills: Since this role is all about putting residents first, make sure to highlight your customer service experience. Share specific examples of how you've gone above and beyond for customers in the past – we love a good story!
Be Organised and Proactive: The RSA role requires juggling multiple tasks, so let us know how you stay organised. Mention any tools or methods you use to keep track of your responsibilities and how you take initiative in your previous roles.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. We appreciate when candidates show they’ve done their homework.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Housdenrecruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and mission. Understand their approach to resident experience and community engagement. This will not only help you answer questions more effectively but also show that you’re genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about people, be ready to share specific examples from your past experiences where you’ve excelled in customer service. Think about times when you went above and beyond for a resident or customer, and how you handled challenging situations with grace.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle certain situations, like managing resident complaints or coordinating with contractors. Practise your responses to these scenarios, focusing on your proactive and organised approach, which is key for this role.
✨Engage with Enthusiasm
During the interview, let your passion for creating a positive resident experience shine through. Be friendly and approachable, as these personal attributes are crucial for the Resident Services Assistant role. Remember, they want someone who can connect with residents and foster a welcoming community.