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- Tasks: Lead daily operations of a flagship residential development and enhance resident experiences.
- Company: Dynamic property management firm focused on high-quality living spaces.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work culture.
- Why this job: Make a real impact in a high-profile role while developing your leadership skills.
- Qualifications: Experience in residential management and strong customer service skills required.
- Other info: Join a passionate team dedicated to creating exceptional living communities.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking an experienced and driven General Manager to lead the day-to-day operations of a flagship Build to Rent residential development comprising close to 300 homes. You will have full accountability for onsite operations, leading lettings and property management teams to deliver an exceptional resident experience while improving operational efficiency and commercial performance. This is a high-profile role requiring strong leadership, commercial acumen and a genuine passion for customer service. In addition to managing your own site, you will occasionally support the wider portfolio, including mentoring site managers, visiting other assets and contributing to strategic initiatives.
Key Responsibilities
- Leadership & People Management
- Lead, coach and develop onsite teams, fostering a high-performance and customer-focused culture
- Oversee onboarding, induction plans, training records and ongoing development
- Conduct regular one-to-ones and performance reviews, providing constructive feedback
- Empower team members through effective delegation and clear goal setting
- Support employee engagement, recognition and, where necessary, performance management
- Leasing & Market Strategy
- Provide insight into local market conditions, competitors and resident demographics
- Collaborate with leasing and marketing teams to develop and deliver leasing strategies
- Support the resident journey from enquiry through to move-in when required
- Carry out regular market appraisals and advise on pricing and incentives
- Commercial & Financial Management
- Manage site budgets, expenditure and purchasing within authorised limits
- Monitor income, arrears and bad debt, leading on recovery actions where necessary
- Ensure accurate invoicing and adherence to financial procedures
- Identify cost-saving opportunities and additional income streams
- Conduct regular business reviews and performance analysis
- Property & Compliance
- Ensure full compliance with health & safety and statutory requirements
- Carry out regular building inspections and oversee issue resolution
- Work closely with facilities management and external contractors
- Lead on insurance claims, legal matters and major incidents
- Coordinate statutory training and compliance processes
- Customer Experience
- Create a best-in-class resident community through events, communication and innovation
- Oversee social media activity in collaboration with marketing teams
- Act as escalation point for complex resident complaints
- Drive continuous improvement against resident satisfaction KPIs
Skills, Knowledge & Experience
- Proven experience managing a residential or BTR development to high standards
- Strong customer service background with a resident-first mindset
- Demonstrable experience leading and developing teams (6+ staff)
- Solid financial and budget management experience
- Strong understanding of health & safety and complex building operations
- Confident decision-maker with a proactive, solutions-focused approach
- Highly organised, detail-oriented and resilient
- Excellent communication skills, written and verbal
- IT-literate and comfortable with social media platforms
Desirable Qualifications: ARLA, IOSH
General Manager in London employer: Housdenrecruitment
Contact Detail:
Housdenrecruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management and residential development sectors. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in managing residential developments. This will help you showcase your leadership skills and customer-first mindset effectively.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in financial management and team development makes you the perfect fit for the General Manager role. Keep it concise and focus on your achievements that relate to the job description.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams and fostered a high-performance culture in previous roles.
Demonstrate Your Customer Service Passion: We’re all about putting residents first! Share examples of how you've gone above and beyond to enhance customer experiences. This will show us that you truly understand the importance of exceptional service.
Be Financially Savvy: Since this role involves managing budgets and financial performance, include any relevant experience you have with financial management. We love seeing candidates who can identify cost-saving opportunities and drive commercial success.
Tailor Your Application: Make sure to tailor your application specifically for this role. Use the job description as a guide and align your skills and experiences with what we’re looking for. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Housdenrecruitment
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your financial acumen. Brush up on key metrics related to budget management, income streams, and cost-saving strategies. Be ready to discuss how you've successfully managed budgets in the past and any innovative solutions you've implemented.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about your management style and how you empower your team. Prepare examples of how you've coached and developed staff, handled performance reviews, and fostered a high-performance culture. Highlight your ability to create a positive work environment.
✨Understand the Resident Experience
With a focus on customer service, be prepared to talk about how you've enhanced resident experiences in previous roles. Share specific initiatives you've led that improved satisfaction or engagement, and be ready to discuss how you would approach creating a community in this new role.
✨Stay Current with Market Trends
Familiarise yourself with local market conditions and competitor strategies. During the interview, demonstrate your knowledge of current trends in the Build to Rent sector and how they could impact the development. This shows you're proactive and have a genuine interest in the industry.
