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- Tasks: Lead a vibrant student accommodation, ensuring residents have an amazing experience every day.
- Company: Join a modern, purpose-built student accommodation scheme in the heart of Leeds.
- Benefits: Enjoy competitive pay, paid overtime, a pension scheme, and 25 days holiday plus bank holidays.
- Other info: Work Monday to Friday with occasional Saturdays; perfect for those ready to step up from Assistant Manager.
- Why this job: Be part of a dynamic team, enhance your leadership skills, and make a real impact on student life.
- Qualifications: Experience in student accommodation or hospitality is essential; strong leadership and customer focus are key.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
We are seeking a Residence Manager to lead the operations of a modern, purpose-built student accommodation scheme comprising 474 en-suite and studio bedrooms in the University district of Leeds.
In this role, you will oversee the day-to-day running of the site, ensuring residents receive an exceptional experience while delivering cost-effective facilities and maintenance services.
Role Outline
• Lead, manage, and motivate the on-site team to deliver high-quality service.
• Oversee health & safety compliance, data protection, and adherence to current legislation.
• Manage partnership agreements with external organisations and meet all agreed KPIs and SLAs.
• Ensure communal areas are presented to a high standard and manage resident relations including complaints and pastoral issues.
• Drive the lettings cycle to achieve maximum occupancy, including marketing, viewings, inspections, tenancy agreements, and rent management.
• Prepare reports on lettings, rent, and resident issues.
• Manage facilities and maintenance operations, including utilities, waste, security, and cleaning contracts.
• Oversee statutory inspections, testing programmes, and associated reporting.
• Maintain relationships with local emergency services and partner institutions.
• Manage minor works, planned and preventative maintenance programmes.
• Ensure compliance with health & safety legislation and conduct risk assessments.
• Resolve complex maintenance defects and manage contractors.
Key Requirements
• Experience in student accommodation, university halls, or hospitality sectors.
• Ideal for someone currently in an Assistant Manager role looking for the next step.
• Facilities management experience advantageous.
• Strong leadership skills and the ability to manage multidisciplinary teams.
• Highly customer-focused, self-motivated, organised, and able to work under pressure.
Hours of Work
• Monday to Friday, 8am – 5pm / 9am – 6pm.
• 1 in 4 Saturdays, with time off in lieu.
• Additional hours may be required during peak periods.
Benefits
• Competitive salary.
• Paid overtime.
• Pension scheme.
• Life assurance cover.
• 25 days holiday plus bank holidays.
Residence Manager employer: Housden Recruitment Ltd
Contact Detail:
Housden Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residence Manager
✨Tip Number 1
Familiarise yourself with the local student accommodation market in Leeds. Understanding the unique needs and preferences of students in this area will help you tailor your approach and demonstrate your commitment to providing an exceptional living experience.
✨Tip Number 2
Network with professionals in the student accommodation and hospitality sectors. Attend local events or join relevant online forums to connect with others in the industry, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss specific situations where you motivated your team to achieve high-quality service and resolved conflicts effectively.
✨Tip Number 4
Research the latest trends in facilities management and health & safety compliance. Being knowledgeable about current legislation and best practices will not only impress during interviews but also demonstrate your proactive approach to managing a safe and efficient residence.
We think you need these skills to ace Residence Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in student accommodation, hospitality, or facilities management. Emphasise leadership roles and any achievements that demonstrate your ability to manage teams and deliver high-quality service.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key requirements of the Residence Manager role. Mention your experience with health and safety compliance, managing partnerships, and your customer-focused approach. Show enthusiasm for the position and the company.
Highlight Relevant Skills: In your application, clearly outline your strong leadership skills, organisational abilities, and experience working under pressure. Provide examples of how you've successfully managed multidisciplinary teams and resolved complex issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Housden Recruitment Ltd
✨Showcase Your Leadership Skills
As a Residence Manager, you'll need to lead and motivate your team. Be prepared to share examples of how you've successfully managed teams in the past, highlighting your leadership style and any challenges you've overcome.
✨Demonstrate Customer Focus
This role requires a strong customer focus. Think of specific instances where you've gone above and beyond for residents or customers, and be ready to discuss how you handle complaints and ensure satisfaction.
✨Know Your Compliance
Familiarise yourself with health and safety legislation relevant to student accommodation. Be ready to discuss how you would ensure compliance and manage risk assessments, as this is a crucial part of the role.
✨Prepare for Operational Questions
Expect questions about managing facilities and maintenance operations. Brush up on your knowledge of utilities, waste management, and cleaning contracts, and be prepared to discuss how you would handle these responsibilities effectively.