At a Glance
- Tasks: Provide exceptional customer service and assist in achieving sales targets.
- Company: Join Hour Passion, a leading retail brand in the watch industry.
- Benefits: Flexible hours, dynamic work environment, and opportunities for growth.
- Other info: Work in a vibrant location at Bicester Village with international clientele.
- Why this job: Be part of a luxury retail experience and share your passion for watches.
- Qualifications: Retail experience, preferably in luxury or jewellery, with a love for watches.
The predicted salary is between 12 - 15 £ per hour.
The Company Hour Passion is a retail brand of the Swatch Group, the world leader in the watch industry which offers the opportunity to work in a demanding and dynamic environment. Specializing in the multi‑brand sale of watches and jewellery, Hour Passion inspires a discerning, international clientele with innovative concepts and excellent customer service. Since 2004, the brand has established itself in the largest international airports and outlet villages in Europe and Asia, where it offers a unique shopping experience in the field of watches.
Job Description
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time, whether by email, over the phone, or in person in the Boutique.
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credit cards and international currency.
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and Safety aware.
- Good Visual Merchandising standards.
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Can present, and conduct, themselves in a professional manner to both customers and colleagues.
- Can deal with international customers and familiar with their customs and culture.
- Can communicate clearly to consumers and colleagues.
Product Knowledge
- Attend regular training days.
- Take responsibility, and be self‑motivated and pro‑active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Other
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Profile Essential
- Experience in the Retail Industry at a sales advisor level.
- Preferably from a watch/jewellery, or prestige retail background.
- Must have an understanding of luxury retail.
- Must enjoy their work and have a natural passion for watches in general, or selling in a luxury retailer.
- Be accommodating to shifts, longer trading hours and staying late for VIPs etc.
- Have experience dealing with international customers.
Job Location
Bicester Village, OX26 6WN Bicester, United Kingdom (England)
Company Address
The Swatch Group (UK) Limited 77 Marsh Wall 12th Floor London E14 9SH United Kingdom
Retail Sales Advisor PT 20 hours Bicester Village Fix-Term employer: Hour Passion
Hour Passion, a retail brand of the Swatch Group, offers an exceptional working environment in the vibrant Bicester Village, where employees are encouraged to thrive in a dynamic and customer-focused atmosphere. With a strong emphasis on employee growth through regular training and a commitment to delivering outstanding service, staff enjoy a unique opportunity to engage with an international clientele while being part of a prestigious luxury retail brand. The company fosters a collaborative culture that values passion for watches and jewellery, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor PT 20 hours Bicester Village Fix-Term
✨Tip Number 1
Get to know the company inside out! Research Hour Passion and its products so you can chat confidently about watches and jewellery during your interview. This shows you're genuinely interested and ready to provide that exceptional customer service they’re after.
✨Tip Number 2
Practice your people skills! Role-play with a friend or family member to nail down how you'd greet customers and handle their queries. Remember, it’s all about creating a memorable experience for them, so show off your friendly side!
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look sharp and professional. A polished appearance reflects your understanding of luxury retail and shows you take the opportunity seriously.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Hour Passion.
We think you need these skills to ace Retail Sales Advisor PT 20 hours Bicester Village Fix-Term
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for watches and jewellery shine through! We want to see that you’re genuinely excited about the products we sell and the experience we provide to our customers.
Tailor Your CV:Make sure your CV is tailored to the role. Highlight any retail experience, especially in luxury or watch/jewellery sectors. We’re looking for candidates who understand the nuances of high-end customer service, so don’t hold back!
Be Personable:In your cover letter, adopt a friendly tone. We value communication skills, so show us how you can connect with customers and colleagues alike. A warm, approachable style will definitely catch our eye!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Hour Passion!
How to prepare for a job interview at Hour Passion
✨Know Your Products Inside Out
Make sure you’re familiar with the range of watches and jewellery that Hour Passion offers. Brush up on the features, history, and unique selling points of the products. This will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This is crucial in a retail environment, especially in luxury sales.
✨Demonstrate Cultural Awareness
Since you’ll be dealing with international customers, it’s important to show that you understand and respect different cultures. Be ready to discuss any experiences you have had with diverse clientele and how you adapted your approach to meet their needs.
✨Be Ready for Role-Playing Scenarios
Interviews for retail positions often include role-playing exercises. Practice how you would greet a customer, handle objections, or close a sale. This will help you feel more confident and prepared to showcase your sales skills during the interview.
