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- Tasks: Engage with customers, provide product knowledge, and help achieve sales targets.
- Company: Join Hour Passion, a leading retail brand in luxury watches and jewellery.
- Benefits: Enjoy flexible hours, a dynamic work environment, and opportunities for growth.
- Why this job: Be part of a vibrant team that values customer experience and luxury retail.
- Qualifications: Retail experience preferred, especially in luxury or watch sectors; passion for watches is a plus.
- Other info: Position based in Cheshire Oaks; must be adaptable to shifts and international clientele.
Retail Sales Advisor – Part time – 20 hours, FTC – Cheshire Oaks
Join to apply for the Retail Sales Advisor – Part time – 20 hours, FTC – Cheshire Oaks role at Hour Passion
Retail Sales Advisor – Part time – 20 hours, FTC – Cheshire Oaks
2 days ago Be among the first 25 applicants
Join to apply for the Retail Sales Advisor – Part time – 20 hours, FTC – Cheshire Oaks role at Hour Passion
HOUR PASSION
Hour Passion is a retail brand of the Swatch Group, the world leader in the watch industry which the opportunity to work in a demanding and dynamic environment. Specializing in the multi-brand sale of watches and jewellery, Hour Passion inspires a discerning, international clientele with innovative concepts and excellent customer service. Since 2004, the brand has established itself in the largest international airports and outlets villages in Europe and Asia, where it offers a unique shopping experience in the field of watches.
The Company
HOUR PASSION
Hour Passion is a retail brand of the Swatch Group, the world leader in the watch industry which the opportunity to work in a demanding and dynamic environment. Specializing in the multi-brand sale of watches and jewellery, Hour Passion inspires a discerning, international clientele with innovative concepts and excellent customer service. Since 2004, the brand has established itself in the largest international airports and outlets villages in Europe and Asia, where it offers a unique shopping experience in the field of watches.
Job Description
Key Tasks:
Sales
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary
- Ensure good knowledge of all functions of watches and other products
- Provide reliable information to customers in all matters relating to sales and customer service
- Help display merchandise as directed
- Contribute to the store reaching its monthly, quarterly and annual sales targets
- Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Boutique
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures
- Maintain/build a general awareness of products and security hot spots
- Follow Company policy and procedures for opening/closing the store
- Maintain correct processing of all deliveries
Cash Handling/Payment Transactions
- All transactions to be handled in a responsible and secure way
- Till functions, cashing up, payments and general duties
- Dealing with, and handling of, cash, credits cards and international currency
Care of the Store
- Ensure the store is kept clean and presentable at all times
- Back of house and shop floor are both just as important
- Health and Safety aware
- Good Visual Merchandising standards
Communication
- Adhere to company policies and regulations
- Attend briefing sessions as directed by your line manager
- Can present, and conduct, themselves in a professional manner to both customers and colleagues
- Can deal with international customers and familiar with their customs and culture
- Can communicate clearly to consumers and colleagues
Product Knowledge
- Attend regular training days
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions
- Be able to deliver good product knowledge to our customers
Other
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager
Profile
Essential
- Experience in the Retail Industry at a sales advisor level
- Preferably from a watch/jewellery, or prestige retail background
- Must have an understanding of luxury retail
- Must enjoy their work and have a natural passion for watches in general, or selling in a luxury retailer
- Be accommodating to shifts, longer trading hours and staying late for VIP’s etc
- Have experience dealing with international customers
This is a description of the job as it is at present. It is the practice of The Swatch Group (UK) Ltd to periodically examine employees’ job descriptions and to update them to ensure that they relate to the job as then being performed, or to incorporate whatever changes are being proposed. This procedure is normally carried out through discussion between the post holder and line manager/HR Manager at your annual appraisal.
Job Location: Cheshire Oaks Way, CH65 9JJ London, United Kingdom (England)
Company Address: The Swatch Group (UK) Limited Building 1000 2nd Floor East Wing The Royals Business Park Dockside Road GB-London E16 2QU United Kingdom
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Industries
Retail Luxury Goods and Jewelry
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Retail Sales Advisor - Part time - 20 hours, FTC - Cheshire Oaks employer: Hour Passion
Contact Detail:
Hour Passion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor - Part time - 20 hours, FTC - Cheshire Oaks
✨Tip Number 1
Familiarise yourself with the luxury watch and jewellery market. Understanding the brands, their histories, and what makes them unique will help you engage customers effectively and demonstrate your passion for the products.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions, especially with international clients who may have different expectations and customs.
✨Tip Number 3
Stay updated on current trends in the luxury retail sector. Being knowledgeable about new product launches and industry news will not only impress your potential employers but also enhance your ability to sell effectively.
✨Tip Number 4
Network with professionals in the retail and luxury goods industry. Attend events or join online forums where you can connect with others who share your interests, as this can lead to valuable insights and potential job referrals.
We think you need these skills to ace Retail Sales Advisor - Part time - 20 hours, FTC - Cheshire Oaks
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key tasks and responsibilities of a Retail Sales Advisor. Tailor your application to highlight relevant experience in retail, especially in luxury goods or watches.
Showcase Your Passion: Express your enthusiasm for watches and jewellery in your application. Mention any personal experiences or knowledge that demonstrate your genuine interest in the products you'll be selling.
Highlight Customer Service Skills: Emphasise your experience in providing exceptional customer service. Use specific examples from previous roles where you went above and beyond to meet customer needs, particularly in a retail environment.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the skills and experiences that align with the job requirements. Use keywords from the job description to make your application stand out to hiring managers.
How to prepare for a job interview at Hour Passion
✨Know Your Products
Familiarise yourself with the range of watches and jewellery that Hour Passion offers. Be prepared to discuss specific products, their features, and what makes them unique. This will show your genuine interest in the brand and help you connect with customers.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled difficult situations or went above and beyond for a customer, as this role heavily focuses on delivering memorable experiences.
✨Show Your Passion for Luxury Retail
Express your enthusiasm for luxury retail and your understanding of the market. Share why you enjoy working in this sector and how your passion aligns with Hour Passion's values. This can set you apart from other candidates.
✨Be Culturally Aware
Since you'll be dealing with international customers, demonstrate your awareness of different cultures and customs. Mention any relevant experiences you've had with diverse clientele, as this will show your adaptability and communication skills.