At a Glance
- Tasks: Deliver exceptional customer service and showcase luxury timepieces to discerning clients.
- Company: Join Hour Passion, a leading retail brand in the watch industry.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Work in a vibrant location at Bicester Village with international clientele.
- Why this job: Be part of a unique shopping experience and share your passion for luxury watches.
- Qualifications: Retail experience, preferably in luxury or watch sales, with a love for watches.
The predicted salary is between 25000 - 35000 £ per year.
The Company Hour Passion is a retail brand of the Swatch Group, the world leader in the watch industry which offers the opportunity to work in a demanding and dynamic environment. Specializing in the multi‑brand sale of watches and jewellery, Hour Passion inspires a discerning, international clientele with innovative concepts and excellent customer service.
Since 2004, the brand has established itself in the largest international airports and outlet villages in Europe and Asia, where it offers a unique shopping experience in the field of watches.
Job Description
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time, whether by email, over the phone, or in person in the Boutique.
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credit cards and international currency.
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and Safety aware.
- Good Visual Merchandising standards.
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Can present, and conduct, themselves in a professional manner to both customers and colleagues.
- Can deal with international customers and familiar with their customs and culture.
- Can communicate clearly to consumers and colleagues.
Product Knowledge
- Attend regular training days.
- Take responsibility, and be self‑motivated and pro‑active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Other
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Profile
- Essential Experience in the Retail Industry at a sales advisor level.
- Preferably from a watch/jewellery, or prestige retail background.
- Must have an understanding of luxury retail.
- Must enjoy their work and have a natural passion for watches in general, or selling in a luxury retailer.
- Be accommodating to shifts, longer trading hours and staying late for VIPs etc.
- Have experience dealing with international customers.
Job Location
Bicester Village, OX26 6WN Bicester, United Kingdom (England)
Company Address
The Swatch Group (UK) Limited
77 Marsh Wall
12th Floor
London E14 9SH
United Kingdom
Luxury Timepiece Sales Specialist employer: Hour Passion
At Hour Passion, part of the renowned Swatch Group, we pride ourselves on being an exceptional employer that fosters a vibrant and dynamic work culture. Located in the prestigious Bicester Village, our team enjoys a unique shopping environment that attracts an international clientele, offering ample opportunities for personal and professional growth within the luxury retail sector. With a strong emphasis on training, employee development, and delivering outstanding customer service, we ensure that our staff are not only well-equipped to excel but also feel valued and inspired every day.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Timepiece Sales Specialist
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Hour Passion's product range and their unique selling points. This way, when you chat with potential employers, you can show off your knowledge and passion for luxury timepieces.
✨Tip Number 2
Network like a pro! Attend industry events or connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t advertised, and who knows, you might even get a referral!
✨Tip Number 3
Practice your pitch! Prepare a short, engaging introduction about yourself and why you’re the perfect fit for a Luxury Timepiece Sales Specialist. This will help you stand out during interviews and networking events.
✨Tip Number 4
Apply through our website! We love seeing passionate candidates who take the initiative. Make sure to highlight your retail experience and any knowledge of luxury watches in your application to catch our eye.
We think you need these skills to ace Luxury Timepiece Sales Specialist
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for luxury timepieces shine through! Share any personal experiences or stories that highlight your enthusiasm for watches and jewellery. We want to see that you genuinely enjoy what you do!
Tailor Your Application:Make sure to customise your CV and cover letter for the Luxury Timepiece Sales Specialist role. Highlight relevant experience in retail, especially in luxury or watch sales. We appreciate when candidates take the time to align their skills with our needs!
Be Professional Yet Approachable:While we want to see your personality, remember to maintain a professional tone in your written application. Use clear language and avoid slang, but don’t be afraid to let your friendly side show. After all, customer service is key in this role!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Hour Passion
✨Know Your Products Inside Out
Make sure you’re well-versed in the range of luxury timepieces and jewellery that Hour Passion offers. Familiarise yourself with both current and past collections, as well as the unique features of each product. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare to discuss specific examples of how you've delivered exceptional customer service in previous roles. Think about times when you went above and beyond for a customer, especially in a retail environment. This will demonstrate your ability to create memorable experiences for clients, which is crucial for a sales specialist.
✨Understand the Luxury Retail Landscape
Research the luxury retail market, particularly the watch and jewellery sectors. Be ready to talk about trends, customer expectations, and what sets luxury brands apart. This insight will help you connect with the interviewers and show that you’re not just interested in the job, but also in the industry as a whole.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing exercises during your interview, where you might have to sell a watch or handle a customer complaint. Practice these scenarios beforehand so you can demonstrate your sales techniques and problem-solving skills effectively. This will highlight your readiness to step into the role and excel from day one.
