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- Tasks: Support colleagues with our proprietary Product applications and provide top-notch customer service.
- Company: Join Houlihan Lokey, a leading global investment bank known for its innovative solutions.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth.
- Why this job: Make a real impact by helping users succeed with our cutting-edge products.
- Qualifications: 2-3 years of customer service experience and strong communication skills required.
- Other info: Be part of a dynamic team focused on continuous improvement and user satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Houlihan Lokey, Inc. (NYSE:HLI) is a leading global investment bank recognised for delivering independent strategic and financial advice to corporations, financial sponsors, and governments. With uniquely deep industry expertise, broad international reach, and a partnership approach rooted in trust, the firm provides innovative, integrated solutions across mergers and acquisitions, capital solutions, financial restructuring, and financial and valuation advisory.
Houlihan Lokey’s Presentations Product team is seeking a personable and motivated User Success Coordinator to join the User Success team. This role focuses on supporting internal colleagues with our proprietary Product applications. This role is highly customer service based, which includes first level outreach for technical support, relationship building and management, and light operational responsibilities. Strong communication, approachability, and a passion for learning are essential, along with technical skills to identify, document, and report bugs clearly.
This person will be the primary contact for our colleagues in the EMEA time zone, helping them resolve issues quickly, while building working relationships with our users and gathering feedback to support ongoing product improvement for their specific needs.
Responsibilities- Build and maintain strong working relationships with our colleagues
- Develop a clear understanding of user workflows, needs, and challenges
- Proactively engage with users to gather feedback and identify areas for improvement
- Serve as a trusted, approachable point of contact within the User Success team
- Provide reactive support for users of our in-house Product applications
- Identify and troubleshoot common issues in PowerPoint and Excel
- Consult internal knowledge base resources to deliver timely and accurate solutions
- Escalate unresolved issues with clear documentation and context
- Track and manage support tickets using internal systems
- Contribute to the creation and updating of knowledge-based articles
- Assist in documenting recurring issues and solutions
- Support light reporting and administrative tasks
- Confidently navigating internal documentation and locating answers efficiently
- Resolving the majority of first-line support queries independently
- Demonstrating strong troubleshooting skills before escalating issues
- Appropriately identifying when escalation to the Product Manager is required
- Contributing to the improvement of internal knowledge resources
- 2–3 years of customer service experience
- Experience collaborating with product development teams or providing direct support for software applications
- Strong interpersonal and communication skills
- Professional, personable, and easy to work with
- High level of comfort working with computers and learning new systems
- Familiarity with Microsoft PowerPoint and Excel
- Experience using a ticketing or case management system
- Ability to switch between tasks based on needs
- Naturally curious and eager to learn technical systems
- Strong problem-solving mindset
- Ability to remain calm and professional in time-sensitive situations
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other characteristic protected by law.
User Success Specialist employer: Houlihan Lokey
Contact Detail:
Houlihan Lokey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Success Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at Houlihan Lokey on LinkedIn. Ask them about their experiences and any tips they might have for landing the User Success Specialist role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and technical support. Think about scenarios where you've successfully resolved issues or built relationships. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your passion for learning! During interviews, share examples of how you've tackled new software or systems in the past. This will demonstrate your eagerness to grow and adapt, which is key for the User Success Coordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Houlihan Lokey. Let’s get you that job!
We think you need these skills to ace User Success Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the User Success Specialist role. Highlight your customer service experience and any technical skills that relate to PowerPoint and Excel. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role is all about building relationships, let your personality shine through in your application. Use clear and friendly language to demonstrate your approachability and strong communication skills. We love a good chat, so make it engaging!
Highlight Problem-Solving Abilities: We’re looking for someone who can troubleshoot issues effectively. Share examples of how you've tackled challenges in previous roles, especially if they involved technical support or user interactions. Show us you’ve got that problem-solving mindset we value!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Houlihan Lokey
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of the proprietary Product applications you'll be supporting. Familiarise yourself with common issues users face in PowerPoint and Excel, and think about how you would troubleshoot them. This will show your technical skills and readiness to help.
✨Build Rapport with Your Interviewers
Since this role is all about relationship building, practice being personable and approachable during your interview. Engage with your interviewers by asking questions about their experiences and the team dynamics. This will demonstrate your interpersonal skills and genuine interest in the User Success team.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved customer issues or improved processes. Highlight your ability to remain calm under pressure and how you approach troubleshooting. This will align perfectly with the expectations for the User Success Coordinator role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions about the team’s challenges and goals. This not only shows your enthusiasm for the role but also your proactive mindset in wanting to contribute to the team's success. It’s a great way to leave a lasting impression!