At a Glance
- Tasks: Build strong relationships and provide technical expertise to support bankers' success.
- Company: Join a top global investment bank known for its commitment to client success.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Dynamic team culture with a focus on innovation and collaboration.
- Why this job: Make a real impact by helping bankers achieve their goals with your expertise.
- Qualifications: 1-3 years in customer success or related fields; strong analytical and communication skills.
The predicted salary is between 28800 - 48000 € per year.
Locations: London, UK; Manchester, UK
Time Type: Full time
Posted on: Posted Today
Job Requisition ID: R2814
Business Unit: Data Strategy Group
Industry: No Industry
Overview
Houlihan Lokey, Inc. (NYSE:HLI) is a global investment bank with expertise in mergers and acquisitions, capital solutions, financial restructuring, and financial and valuation advisory. Houlihan Lokey serves corporations, institutions, and governments worldwide with offices in the Americas, Europe, the Middle East, and the Asia-Pacific region. Independent advice and intellectual rigor are hallmarks of the firm’s commitment to client success across its advisory services.
The Banker Success Analyst is a trusted advisor to our bankers, responsible for building strong relationships while providing deep technical and product expertise. This role is a blend of strategic guidance and hands-on technical partnership, designed to ensure users / bankers achieve maximum value from HL OS. You will be the primary advocate for your assigned users, collaborating closely with Product, Engineering, and IT to drive adoption, retention, and growth.
Responsibilities
- Strategic Account Management: Develop and maintain long-term relationships with users, understanding their business goals to create and execute success plans that drive value.
- Technical Onboarding & Implementation: Lead the onboarding process, from initial implementation and configuration to training end-users, ensuring a smooth and successful deployment.
- Product Expertise & Adoption: Serve as a subject matter expert on the platform's features, integrations, and best practices. Proactively monitor customer usage to provide guidance that drives deeper product adoption.
- Proactive Engagement & Value Realization: Conduct regular business reviews, share best practices, and align on future goals. Proactively identify and mitigate any risks to customer satisfaction and retention.
- Customer Advocacy & Feedback: Be the voice of the customer internally. Gather, synthesize, and relay customer feedback to the Product and Engineering teams to help shape the product roadmap and improve the customer experience.
- Data Operations Support: Provide day to day support for the data operations team to clean and maintain company records.
Basic Qualifications
- 1-3 years of industry experience, with a preference towards customer success roles.
- A strong interest in operations, investment banking, accounting, or consulting experience is preferred.
Preferred Qualifications
- Strong financial and computer (Excel, Word, and PowerPoint) skills.
- Demonstrated ability to work cooperatively with all levels of staff.
- Strong analytical capabilities and excellent verbal and written communication skills.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other characteristic protected by law.
Banker Success Analyst in City of London employer: Houlihan Lokey, Inc
At Houlihan Lokey, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our London and Manchester offices provide employees with unique opportunities for professional growth in the fast-paced investment banking sector, alongside comprehensive training and support to ensure success in their roles. With a commitment to diversity and inclusion, we empower our team members to thrive while making a meaningful impact in the financial industry.
StudySmarter Expert Advice🤫
We think this is how you could land Banker Success Analyst in City of London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Houlihan Lokey on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding the company’s values and recent projects. We want to show that we’re not just interested in the role, but also in how we can contribute to their success.
✨Tip Number 3
Practice common interview questions, especially those related to customer success and technical skills. We need to be ready to demonstrate our expertise and how we can help bankers achieve their goals.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the position. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Banker Success Analyst in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Banker Success Analyst role. Highlight relevant experience and skills that align with the job description, especially in customer success and technical onboarding.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've built relationships and driven product adoption in previous roles.
Showcase Your Analytical Skills:Since strong analytical capabilities are key for this position, include examples in your application that demonstrate your problem-solving skills and ability to analyse data effectively.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Houlihan Lokey, Inc
✨Know Your Stuff
Make sure you understand the role of a Banker Success Analyst inside and out. Familiarise yourself with Houlihan Lokey's services, especially their approach to client success and how they leverage data. This will help you answer questions confidently and show that you're genuinely interested in the company.
✨Showcase Your Relationship-Building Skills
Since this role is all about building strong relationships, be prepared to discuss your past experiences in customer success or account management. Share specific examples of how you've developed long-term relationships and driven value for clients. This will demonstrate your fit for the role.
✨Prepare for Technical Questions
Brush up on your technical skills, especially in Excel, Word, and PowerPoint. You might be asked to solve a problem or analyse data during the interview. Practising these skills beforehand will help you feel more at ease and showcase your analytical capabilities.
✨Be the Voice of the Customer
Think about how you would advocate for customers in this role. Prepare to discuss how you would gather feedback and relay it to internal teams. Showing that you can think from the customer's perspective will highlight your understanding of the importance of customer advocacy in driving product improvements.
