At a Glance
- Tasks: Coordinate and deploy recovery resources in a fast-paced control centre.
- Company: Join Hough Green Garage, a leader in 24-hour Breakdown & Recovery Services.
- Benefits: Competitive pay from £13.00 per hour, flexible shifts, and career growth.
- Other info: Dynamic team environment with opportunities for training and development.
- Why this job: Make a real difference by helping people in urgent situations every day.
- Qualifications: Strong communication skills and ability to stay calm under pressure.
The predicted salary is between 27360 - 31200 € per year.
Location: Widnes
Salary: From £13.00 per hour (dependent on shift & experience)
Vacancy Type: Full-time, Permanent
Shift Pattern: 4 days on, 2 days off – 12-hour shifts (day & night shifts available). Alternative shift patterns may be considered and discussed at interview.
About Us
Hough Green Garage is a leading provider of 24-hour Breakdown & Recovery Services, proudly operating for over 40 years. We support Local Authorities, Blue Light Emergency Services, major Motoring Organisations, and private companies nationwide. Due to continued growth and new contract awards, we are expanding our Control Centre team in Widnes.
The Role
We are seeking dedicated Breakdown & Recovery Co‑ordinators to join our fast‑paced 24 hour Control Centre. This role requires calm, confident decision‑making, especially when dealing with time‑critical and emergency situations. You will be managing inbound and outbound calls, deploying recovery operators, and ensuring jobs are completed efficiently and professionally. You will interact daily with members of the public, emergency services, motoring organisations, and roadside teams.
Key Responsibilities
- Coordinate and deploy recovery resources efficiently across all active jobs
- Monitor job progress through to completion
- Manage driver workloads and map nearest available resources
- Answer and manage high-volume inbound and outbound calls
- Liaise with administrative staff and recovery teams
- Raise workload issues or operational concerns with management
- Provide training and support to colleagues as required
- Handle customer enquiries professionally in person and by phone
- Ensure accurate documentation and compliant handling of personal data (GDPR)
- Conduct property searches with integrity and confidentiality
What We’re Looking For
- Strong communication skills (written & verbal)
- Ability to work under pressure and remain calm in urgent situations
- Excellent problem-solving and decision-making abilities
- Strong organisational skills and attention to detail
- Ability to work independently and as part of a team
- Flexible, proactive, and positive attitude
- Strong interpersonal skills and professionalism
- Target-driven and comfortable working to deadlines
- Understanding of health and safety requirements
Additional Information
Police Vetting is required for this role. Failure to achieve and maintain clearance may result in withdrawal of offer or termination of employment.
To Apply
If you feel you are a suitable candidate and would like to work for Hough Green Garage, please do not hesitate to apply.
Breakdown & Recovery Co-ordinator in Widnes employer: Hough Green Garage
Hough Green Garage is an exceptional employer, offering a dynamic work environment in Widnes where teamwork and professionalism are at the forefront of our operations. With over 40 years of experience in the Breakdown & Recovery sector, we provide our employees with comprehensive training, opportunities for career advancement, and a supportive culture that values each team member's contributions. Our flexible shift patterns and commitment to employee well-being make us a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Breakdown & Recovery Co-ordinator in Widnes
✨Tip Number 1
Get to know the company! Research Hough Green Garage and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with the public and emergency services, we recommend doing mock interviews or role-playing scenarios to boost your confidence and clarity when speaking.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you had to make quick decisions under pressure. We want to see how you handle urgent situations, so be ready to share those stories!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining our team at Hough Green Garage. Don’t miss out!
We think you need these skills to ace Breakdown & Recovery Co-ordinator in Widnes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Breakdown & Recovery Co-ordinator role. Highlight relevant experience and skills that match the job description, especially your communication and problem-solving abilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit for our team at Hough Green Garage.
Showcase Your Calm Under Pressure:Since this role involves handling urgent situations, share examples in your application where you've successfully managed stress or made quick decisions. We want to see how you keep your cool!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hough Green Garage
✨Know the Company Inside Out
Before your interview, take some time to research Hough Green Garage. Understand their services, values, and the role they play in the community. This will not only show your interest but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Breakdown & Recovery Co-ordinator, strong communication is key. Prepare examples of how you've effectively communicated in high-pressure situations. Practise articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to make quick decisions or solve problems under pressure. Be ready to discuss these scenarios in detail, highlighting your thought process and the outcomes. This will showcase your ability to handle the demands of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, shift patterns, and any training opportunities available. This shows that you're genuinely interested in the position and helps you assess if it's the right fit for you.
