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For Companies At a Glance
- Tasks: Coordinate and deploy recovery resources while managing high-volume calls in a fast-paced environment.
- Company: Join Hough Green Garage, a leading provider of 24-hour Breakdown & Recovery Services.
- Benefits: Competitive pay starting from £13.00 per hour with flexible shift patterns.
- Why this job: Make a real difference by helping people in urgent situations every day.
- Qualifications: Strong communication skills and ability to stay calm under pressure are essential.
- Other info: Full-time, permanent role with opportunities for growth and development.
The predicted salary is between 13 - 16 £ per hour.
Breakdown & Recovery Co-ordinator
Location: Widnes
Salary: From £13.00 per hour (dependent on shift & experience)
Shift Pattern: 4 days on, 2 days off – 12-hour shifts (day & night shifts available). Alternative shift patterns may be considered and discussed at interview.
Contract: Full-time, Permanent
About Us
Hough Green Garage is a leading provider of 24-hour Breakdown & Recovery Services, proudly operating for over 40 years. We support Local Authorities, Blue Light Emergency Services, major Motoring Organisations, and private companies nationwide. Due to continued growth and new contract awards, we are expanding our Control Centre team in Widnes.
The Role
We are seeking dedicated Breakdown & Recovery Co-ordinators to join our fast-paced 24 hour Control Centre. This role requires calm, confident decision-making, especially when dealing with time-critical and emergency situations. You will be managing inbound and outbound calls, deploying recovery operators, and ensuring jobs are completed efficiently and professionally. You will interact daily with members of the public, emergency services, motoring organisations, and roadside teams.
Key Responsibilities
- Coordinate and deploy recovery resources efficiently across all active jobs
- Monitor job progress through to completion
- Manage driver workloads and map nearest available resources
- Answer and manage high-volume inbound and outbound calls
- Liaise with administrative staff and recovery teams
- Raise workload issues or operational concerns with management
- Provide training and support to colleagues as required
- Handle customer enquiries professionally in person and by phone
- Ensure accurate documentation and compliant handling of personal data (GDPR)
- Conduct property searches with integrity and confidentiality
What We’re Looking For
- Strong communication skills (written & verbal)
- Ability to work under pressure and remain calm in urgent situations
- Excellent problem-solving and decision-making abilities
- Strong organisational skills and attention to detail
- Ability to work independently and as part of a team
- Flexible, proactive, and positive attitude
- Strong interpersonal skills and professionalism
- Target-driven and comfortable working to deadlines
- Understanding of health and safety requirements
Additional Information
Police Vetting is required for this role. Failure to achieve and maintain clearance may result in withdrawal of offer or termination of employment. Alternative shift patterns may be considered and discussed at interview.
To Apply
If you feel you are a suitable candidate and would like to work for Hough Green Garage, please don’t hesitate to apply.
Work Location: In person
Breakdown and Recovery Coordinator - Widnes employer: Hough Green Garage
Contact Detail:
Hough Green Garage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Breakdown and Recovery Coordinator - Widnes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hough Green Garage. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you would handle high-pressure situations, as this is key for the Breakdown & Recovery Coordinator role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your responses. Remember, this role involves managing calls and liaising with various teams, so demonstrating your strong verbal skills will definitely work in your favour.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the company culture. This shows you're engaged and serious about the position. Plus, it helps you figure out if it's the right fit for you!
We think you need these skills to ace Breakdown and Recovery Coordinator - Widnes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Breakdown & Recovery Coordinator role. We want to see how your background fits with our fast-paced environment, so don’t be shy about showcasing relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining Hough Green Garage and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and professional language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Hough Green Garage
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Breakdown & Recovery Coordinator. Familiarise yourself with the key tasks like managing calls and deploying recovery resources. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Stay Calm Under Pressure
Given the nature of the job, it's crucial to showcase your ability to remain calm in urgent situations. Prepare examples from your past experiences where you've successfully handled high-pressure scenarios. This will highlight your problem-solving skills and decision-making abilities.
✨Brush Up on Communication Skills
Strong communication is key for this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to refine your verbal and written communication skills, ensuring you can handle customer enquiries professionally.
✨Demonstrate Team Spirit
While the role requires independent work, being part of a team is equally important. Think of examples where you've collaborated effectively with others. Highlighting your interpersonal skills and professionalism will show that you can contribute positively to the Control Centre team.