We are seeking dedicated Breakdown & Recovery Co-ordinators to join our fast-paced 24hour Control Centre. This role requires calm, confident decision-making, especially when dealing with time-critical and emergency situations. You will be managing inbound and outbound calls, deploying recovery operators, and ensuring jobs are completed efficiently and professionally.
Job Responsibilities
- Coordinate and deploy recovery resources efficiently across all active jobs
- Monitor job progress through to completion
- Manage driver workloads and map nearest available resources
- Answer and manage high-volume inbound and outbound calls
- Liaise with administrative staff and recovery teams
- Raise workload issues or operational concerns with management
- Provide training and support to colleagues as required
- Handle customer enquiries professionally in person and by phone
- Ensure accurate documentation and compliant handling of personal data (GDPR)
- Conduct property searches with integrity and confidentiality
Key Skills and Qualities
- Strong communication skills (written & verbal)
- Ability to work under pressure and remain calm in urgent situations
- Excellent problem-solving and decision-making abilities
- Strong organisational skills and attention to detail
- Ability to work independently and as part of a team
- Flexible, proactive, and positive attitude
- Strong interpersonal skills and professionalism
- Target-driven and comfortable working to deadlines
- Understanding of health and safety requirements
Benefits
- Online employee portal which including employee discounts
- Online training courses to all staff
About the Employer
Hough Green Garage is a leading provider of 24-hour Breakdown & Recovery Services, proudly operating for over 40 years. We support Local Authorities, Blue Light Emergency Services, major Motoring Organisations, and private companies nationwide. Due to continued growth and new contract awards, we are expanding our Control Centre team in Widnes.
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Breakdown & Recovery Co-ordinator in Weston-super-Mare employer: Hough Green Garage
Hough Green Garage is an exceptional employer, offering a supportive work culture that prioritises employee growth and development through IVR-accredited training. With competitive pay rates, permanent roles, and a modern fleet, we ensure our Recovery Drivers enjoy a rewarding career while contributing to our vital 24/7 Breakdown & Recovery services in the Widnes area.
